Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money”

Helpful Report

Posted 1 year ago

Hi John, Many thanks for your 5 star comments and your valuable order for your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I made a review last week about a new dual oven air fryer where a light had blown on first use. This week I am expecting delivery of a brand-new air fryer after dealing with Liberty from customer service who has been absolutely wonderful and the epitome of customer service. Thank you Tower - I will certainly be recommending you and your products.”

Helpful Report

Posted 1 year ago

Hi Gina, Many thanks for taking the time to leave your comments about Liberty from our Customer Services Team. Here at Tower our Customer Services is different to other organisations and on the rare occasions when things don't go as expected we act quickly to resolve our customers enquiries fully. I was pleased Liberty acted swiftly to resolve your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“After purchasing a dual air fryer I quickly found that the coating was coming off the crisper plates. I contacted Tower customer services and Sophie arranged for new plates to be delivered. I couldn’t be more pleased with the service I have received.”

Helpful Report

Posted 1 year ago

Hello Ali, Many thanks for your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Megan was quick and efficient in providing help and later replacement for my malfunctioning Tower bin.”

Helpful Report

Posted 1 year ago

Hello Kristina, Many thanks for your 5 star comments about Megan from our Customer Services Team. Megan is one of the many stars we have here at Tower and she was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I’ve not had this a week yet and I love it. I love that as a one person family, I can put several items in and create a meal in one pot. Unfortunately I have just discovered that the little rubber ends on the drip tray come off with your knowledge and I seemed to have washed mine away. Is there an email address where I could try and request some more?”

Helpful Report

Posted 1 year ago

Hello Kim, Thanks for your comments about your Tower Air Fryer. We were delighted to read how you love your new product. I was sorry to learn of the rubber feet from the drip tray - I have arranged for one of my team from Customer Services top contact you very soon to resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I had a problem with a charging cable for my Tower vac. I got in contact with Tower directly and they had my problem sorted with one call. Great staff backup and follow through. In this day and age it is very refreshing too get great staff help. Good job. Sean Murray”

Helpful Report

Posted 1 year ago

Hello Sean, Thanks for your wonderful review. Here at Tower we firmly believe the customer service we provide to our customers is different to other organisations by the way we take the time to fully understand our customers enquiries and circumstances. The whole of the Customer Service Team were delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic, would highly recommend 👌 I have a big family and it makes tea time simple”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and your valuable purchase of your Tower Air Fryer. It was great to read how your Air Fryer now helps with those family teas. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“It's an ideal size for us...Looking forward to using it!!”

Helpful Report

Posted 1 year ago

Hello Mrs Blair, Thanks for your kind words and for choosing Tower for your purchase. Your purchase is greatly appreciated by everyone here at Tower. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a great Air Fryer but unfortunately after a year it stopped working. It had a 3 year warranty and Arjan at Tower offered us an immediate replacement with a slightly bigger model! This was great customer service!”

Helpful Report

Posted 1 year ago

Hi Ian, Many thanks for your kind words about how Arjan resolved your recent enquiry. Here at Tower, our warranty scheme provides customers with peace of mind that their product will be protected in the rare event that a fault should occur. Thanks again. Keith - Group Customer Services Manager

Posted 1 year ago

“Customer service was excellent which is so unusual in today's world. My tower Air fryer had an issue couldn't supply it to repair so is sending me a new model I had warranty which obviously helped.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about our Customer Services Team. Here at Tower we firmly believe the service we provide is different to that of other organisations as we always take the time to fully understand our customers enquiries. Rest assured should you have any further enquiries we would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Read the instructions on how full it should be (not more than 3/4)(a weight limit would be helpful Tower). Set rotary option on panel(otherwise it won't rotate). Works well enough.”

Helpful Report

Posted 1 year ago

Hello Jane, Many thanks for your valuable feedback regarding the Instruction Manual for your Tower product. Here at Tower we love to receive our customers comments and feedback as to how we can improve our products and services and your comments have been duly noted. Rest assured should you have any further enquiries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very nice bin”

Helpful Report

Posted 1 year ago

Hi Neville, Thanks for your kind words and for choosing Tower for your valuable purchase. We hope you enjoy using your Sensor Bin and look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“They found me a timer button for my air frier that was bought in late 2021. Couldn’t get better customer service than this!”

Helpful Report

Posted 1 year ago

Hello Sally, Many thanks for taking the time to leave your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read everything was resolved to your satisfaction. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Just so pleased they had resolved our faulty vacuum issue”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about our Customer Services Team here at Tower. I was so pleased to read your enquiry had been fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Replace the feet I had lost whilst cleaning quick and effortlessly”

Helpful Report

Posted 1 year ago

Hello, It was great to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we appreciate things don't always go to plan and we always strive to help our customers wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wonderful item to own. It is brilliant for steak. I can't wait to use it again.”

Helpful Report

Posted 1 year ago

Hello Sue, Thanks for leaving your wonderful comments about your Tower product - they are greatly appreciated. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We are very pleased with the product helps us to reduce the amount of energy and the amount of oil we use,thank you”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your 5 star comments about your new Air Fryer from Tower. We were pleased to read how your Air Fryer has helped with your energy savings as well as providing a healthier cooking option. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“arrived today plugged in, had a pile of ironing,a pet hate of mine,but you know what,i sailed thru its brilliant iron for price”

Helpful Report

Posted 1 year ago

HI Many thanks for your 5 star comments about the purchase of your Steam Iron from Tower. We were delighted its helped you sail through that pile of ironing !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Looked at other airfry and the tower one had great reviews so decided on the T17088 to be the best overall for the money .Easy to use and clean. Quick and efficient and had plenty presets and look very smart in my kitchen. Would recommend to friends and family”

Helpful Report

Posted 1 year ago

Hello Allybongo, Thanks for your wonderful comments about your Tower Air Fryer. We were all delighted that you chose Tower to make your valuable purchase. Rest assured our customer service team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Still awaiting a response for my order placed on the 7th April still pending even though I have made a payment. Emailed twice now with no response.”

Helpful Report

Posted 1 year ago

HI Thanks for taking the time to leave your valuable comments. We were disappointed to read your comments about a lack of response from Tower - when you messaged our Customer Services Team you will have received a response confirming when you can expect a response from us. In addition we politely requested not to send any duplicate messages as this only hinders our ability to effectively resolve your enquiry. I can confirm a response and update will be provided to you very soon. It only leaves me to apologise for any inconvenience you have perceived. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews