Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,226 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my bbq quicker than I thought. Used it twice now and it's so easy to use. Food cooks beautiful on it in and no time no waiting for ages for coals to heat up and it's so easy to to take apart to clean, highly recommend this bbq.”

Helpful Report

Posted 1 year ago

Hello Tracy, It was great to read your kind words about your Tower BBQ. We love our BBQ range and we were delighted you selected Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant price and definitely value for money. I love it so far, I've only used it twice. But no negative feedback from me.”

Helpful Report

Posted 1 year ago

Hi Lisa, It was great to read how using your Tower product was going so well. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Because I am single and it is just the right size for me and good value”

Helpful Report

Posted 1 year ago

Hello Emma, Many thanks for your 5 star comments. It was great to read how your Tower product meets your personal requirements. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“My first air fryer and it’s really good easy to use and very economical yeah thumbs up from me”

Helpful Report

Posted 1 year ago

Hi Grenville, Many thanks for your 5 star comments and the thumbs up you've given to your Tower Air Fryer. We are so proud of the versatility of our Air Fryers and it was great to read you're finding your Air Fryer easy to use and economical. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love my Tower Vortx dual basket air fryer. Simple to use and cooks a large variety of foods efficiently and easy. As good as my oven which I haven't used since. Unfortunately my air fryer cracked at the side after less than 3 months. Was hugely disappointed needless to say. However, I took the chance of returning and purchasing the same again in the hope that this was a 1 off flaw. Sadly, I was unable to purchase at the reduced price from last time so am a little miffed I'm out of pocket. Fingers crossed that this time I don't have similar problems as it is a great air fryer.”

Helpful Report

Posted 1 year ago

Hi Sue, Many thanks for your valuable comments about your Air Fryer. I was sorry to read about the unusual crack which occurred with your original product. As your product is supported by a 12 month retailers warranty the normal practice is to offer an exact replacement for your product should a fault occur. Sadly, as we do not have any record of a previous contact via Tower Customer Services I am unable to comment upon the return / purchase of your Air Fryer. Should you have any queries in the future please feel free to contact our Customer Services Team directly. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Despite an initial hiccup over a damaged item. Tower offered to replace it and post it out to me and even phoned me personally to discuss it. Great result after all. Many thanks.”

Helpful Report

Posted 1 year ago

Hi Sean, Thanks for your revised review. I wanted to write to you to thank you for giving our Customer Services Team the opportunity to resolve your enquiry. Here at Tower we readily welcome our customers feedback and as part of our Continuous Improvement Strategy we revisit this feedback to establish if we can improve our products or the service we provide. I was delighted that we found an extraordinary solution to your enquiry and wish to sincerely and personally apologise once again for any inconvenience which may have been caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love my new air fryer is so practical especially as I have a joint disability it's very accessible to cooks food very well and quickly 100% recommend to everyone”

Helpful Report

Posted 1 year ago

Hi Saph, It was great to read how your Tower Air Fryer has helped with your personal circumstances. Thanks for your kind review and recommendation. Rest assured our Customer Services Team are readily available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“5 out of 5 brilliant bbq well worth the money”

Helpful Report

Posted 1 year ago

Hello Peter, Many thanks for your 5 star comments about your Tower BBQ. Everyone here at Tower was delighted you selected us to make your valuable purchase. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Such a good product! Was resistant to an air fryer for so long but this is such great value for money and now we use it everyday!”

Helpful Report

Posted 1 year ago

Hi Samantha, Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers have been very popular over recent months and I'm delighted to read how you are using yours everyday. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Thanks I like the product”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and for being a great customer of Tower. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic product”

Helpful Report

Posted 1 year ago

Hi Susan, Many thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Please be assured our Customer Services Team are always on hand to help with any enquiries you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great Tower products.. We bought a table fan.. Pink and gold. Lovely girly colour. Works really well. With these very hot stuffy weather. Did the trick.”

Helpful Report

Posted 1 year ago

Hi Joy Thanks for your wonderful comments - I was delighted to read your comments about how your Tower Table Fan did the trick during this hot weather we are experiencing. Please be sure to visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought your product today and already I am enjoying it. Its so much better than our previous fryer!”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your Tower Air Fryer. I was pleased to read how you are enjoying using your Air Fryer. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Haven't received it yet & it's been almost 3 weeks”

Helpful Report

Posted 1 year ago

HI Lynsey, Thanks for taking the time to leave your comments. I was sorry to learn about the unusual delays you have experienced with your delivery - rest assured this is not the normal level of service provided by our courier partners. Rest assured one of our Customer Services Team are investigating this for you and will be in touch to fully resolve your enquiry. Once again please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fab so glad I bought one”

Helpful Report

Posted 1 year ago

Hello Clare, Thanks for your 5 star comments about your Tower product. Everyone here at Tower was delighted you selected Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product”

Helpful Report

Posted 1 year ago

Hi Louise, It was wonderful to receive your 5 star comments about your Tower product. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant bbq only used outside so far but cooks really well easy to build. Price was good too compared to another brand we had brought and it broke after 4 uses. Highly recommend easy to clean”

Helpful Report

Posted 1 year ago

Hi Nicola, Many thanks for your 5 star comments about your Tower BBQ. It was wonderful to read how easy you found your BBQ to set up. Rest assured if you have any enquiries moving forward our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“5stars great product cooks well controable heat makes cooking easier”

Helpful Report

Posted 1 year ago

Hi Tony Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“All good only the legs aren't great bit flimsy”

Helpful Report

Posted 1 year ago

“Very impressed with BBQ, plug in and go! +++”

Helpful Report

Posted 1 year ago

Hi Carys, Thanks for your 5 star comments. We hope the sun shines so you can really enjoy cooking delicious meals on your Tower BBQ. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,226 reviews