Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,450 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant microwave works very well 20L”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Microwave. Kindest regards Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent customer service. Friendly, polite and efficient. Spare part arrived within days. Very satisfied.”

Helpful Report

Posted 4 months ago

Hi Wendy Thanks for your wonderful comments. I was so pleased to read how our Customer Services Team helped with your recent enquiry and your spare part arrived safely. Rest assured our Customer Services Team are always available to help should you have any more enquiries in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Very good price and 4.2 lite capacity qnd just love ot”

Helpful Report

Posted 4 months ago

Hello William Many thanks for your kind words about your Tower product. Thanks for being such a great customer of ours. Keith - Group Customer Services Manager

Posted 4 months ago

“We have the Tower Vortex Vision 9L Dual Basket Air Fryer and find it versatile, reliable, easy to operate and clean.”

Helpful Report

Posted 4 months ago

Hi I was so thrilled to read your wonderful comments about your Tower Vortex Vision 9L Air Fryer. I do hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“bloody brilliant xxxx”

Helpful Report

Posted 4 months ago

Hello Rosie Many thanks for your wonderful comments about your Tower product. Your review certainly made us smile :-) Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Tower has resolved my dispute with a satisfactory outcome. As I’m unable to edit or remove my previous review. My 2nd review to acknowledge and recommend Tower. I am a happy customer and would 100% purchase again. Thank you.”

Helpful Report

Posted 4 months ago

Hello Mrs Paton Many thanks for your kind review. Here at Tower our customers comments are so important to us and we always revisit these comments where we feel we could have improved on our initial response. I was delighted to read you gave us this opportunity and we resolved your enquiry in full. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 months ago

“I have just got my kettle toaster bread bin canisters and utensil and cookie jar and I am over the moon with them”

Helpful Report

Posted 4 months ago

Hello Glenda, Many thanks for your wonderful comments and indeed your very valuable order. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“So easy to use and time meals cooking Really good size easy to cl”

Helpful Report

Posted 4 months ago

Hello Linda Many thanks for your 5 star comments about your Tower product. If you do need any help in the future please feel free to contact us - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“I was a little apprehensive at first, but when I started using it. I love it ,I use it most days. And I feel so much more confident. Trying different recipes. Thankyou tower.”

Helpful Report

Posted 4 months ago

Hello Carolann. It was wonderful to read your review about your Tower Air Fryer. Here at Tower we understand using a new product can be a little daunting at first - that's why our Customer Services Team are always available to help should you need us. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Tells you all you need to know about using the Air Fryer”

Helpful Report

Posted 4 months ago

Hello Phil, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Thank you elle for your kindness and amazing costumer service, you helped me enormously so very happy elle thank you again.patricia mcgrory ❤️”

Helpful Report

Posted 4 months ago

Hello Patricia Many thanks for taking the time to leave your 5 star comments about the recent service received from Elle within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Unfortunately decided the product was too large for just the two of us. Returned the product via Yodel 03/12th. Following call wth Ellie at customer service.”

Helpful Report

Posted 4 months ago

Hello John Thanks for taking the time to leave your valuable comments. We were sorry to read your product wasn't for you but we do hope you'll visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Love the colour love it need a microwave in the same colour”

Helpful Report

Posted 4 months ago

Hello Patricia Thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Not used yet,but looks good ,the second one weve had”

Helpful Report

Posted 4 months ago

Hello Michael, Thanks for your 5star comments and for choosing Tower for your valuable order. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 4 months ago

“We love our Tower Dual Basket air fryer. It has changed the way we do things in the kitchen. Cooking healthily and more unique food choices. Couldn’t be without it. So glad we got one. 5*+.”

Helpful Report

Posted 4 months ago

Hello DJD What a wonderful review to receive. Everyone at Tower was delighted to read how you are using your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“This is a Christmas present for my granddaughter, so this item is not in use yet,so can’t comment.”

Helpful Report

Posted 4 months ago

Hello Anita Thanks for your wonderful comments. We hope your grand-daughter loves their Tower product. Rest assured if you need any assistance in the future our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“I had the dual drawer 9lt tower and really liked it but this one is slightly smaller but is in my opinion a lot better, it just cook's things quicker plus because I have had a air fryer before it's a lot easier to understand. I wouldn't hesitate to recommend this air fryer.”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read how your kind words. Rest assured our Customer Services Team are always available should you need any help in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Very good & will be an asset to the kitchen to make nice drinks from fruit that’s gone soft”

Helpful Report

Posted 4 months ago

Hello Janet Thanks for your kind words. We were so thrilled to read how your Tower product has been a great addition to your kitchen Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 months ago

“Simply one of my favourite most used kitchen appliances. Absolutely delighted with my Tefal Soupmaker. Easiest way to produce 1.5litres of delicious home made soup.No chemicas/additives just pure vegetables and my own spices. Highly recommended. Such a healthy option. All done in 20 minutesx”

Helpful Report

Posted 4 months ago

Hello Jennifer Many thanks for your 5 star comments about your Soup Maker. We were so pleased to read about the delicious soup you have made. Thanks for your valuable order. Best wishes Keith- Group Customer Services Manager

Posted 4 months ago

“Fair price. Quick delivery. No need for a call in to customer service. Would definitely buy from them again.”

Helpful Report

Posted 4 months ago

Hello Many thanks for your wonderful review. Here at Tower we pride ourselves on delivering quality products at affordable pries supported by fantastic customer service. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,450 reviews