Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,450 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's just a great helper in the kitchen! However in a about two years time I needed a replacement of the broken top lid as a relult of wear and tear.”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about your Tower product. Rest assured should you have any enquiries about your product or its warranty our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It's the wrong size for my pot but good quality.”

Helpful Report

Posted 1 year ago

Hello Judy, Thanks for taking the time to leave your comments about your Tower product. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Website was so easy to navigate and fab range of products. The delivery was so quick and I can't think of anything negative! Will definitely buy again.”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for taking the time to leave your comments about your recent positive order experience from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“LED display needs to be brighter”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions as this allows us to further improve our products and services. To understand your enquiry further one of our Customer Services Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Overall pleased with my product, however, the flimsy grill at the base is really not up to standard. The 4 small rubber grips which hold it in place keep falling off when washing the grill plate, have already lost one down the plug hole! Also cannot cancel cooking time once set, can extend but not reduce cooking time.”

Helpful Report

Posted 1 year ago

Hi Pauline Thanks for your valuable comments about your Tower product. Here at Tower we always appreciate the comments and suggestions our customers make which allows us to review and wherever required improve our products. I have arranged for one of our Customer Services Team to reach out to you very soon to understand the specific nature of your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The instruction manual really isn't very good, so pop on to YouTube and find someone who is product testing the machine. This will help you quickly familiarise yourself.with it's functions. It's a great air fryer. Ridiculously good value, that stands up to a Ninja for a fraction of the price.”

Helpful Report

Posted 1 year ago

“Just used the air fryer it’s nice and big for the price I paid a bargain”

Helpful Report

Posted 1 year ago

Hello Stephen, Many thanks for your review and indeed for choosing tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“What a beautiful and wonderful product, it’s witchcraft !!”

Helpful Report

Posted 1 year ago

Hi Chris, Thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It’s very nice n easy to use”

Helpful Report

Posted 1 year ago

Hi Aggy It was great to read how easy your Tower product is to use. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very good love it”

Helpful Report

Posted 1 year ago

Hi Claire Thanks for your 5 star comments about your Tower product. Here at Tower we are a little biased about our products and we love our products too !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought it not really had chane to cook yet but all looks good”

Helpful Report

Posted 1 year ago

Hello David, Thanks for your valuable order and for being a great customer of Tower. Should you have any enquiries about your product our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Please change the tone of the print on your printed manual as it is far too feint for eyes over 60 years old. A darker tone would be very much appreciated by your mature customers. The air fryer is totally brilliant. Thank you”

Helpful Report

Posted 1 year ago

Hello John, Many thanks for your valuable comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been noted and passed to the appropriate department. Should you require any help or support our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“A very stylish bin for the kitchen. Makes my kitchen elegant 😄”

Helpful Report

Posted 1 year ago

Hello Preethi, We were delighted to read how your Tower Bin has helped make your kitchen elegant. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product - only drawback is the very poor instruction manual. Superb Customer Service who explained queries clearly and simply. Attractive design and competitive price.”

Helpful Report

Posted 1 year ago

Hello Martin Many thanks for your kind words about your Tower product. Here at Tower we love hearing from our customers as this valuable feedback allows us to improve the products and services we offer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased 2 in 1 steam iron. Excellent product with good steam function. Option for cordless ironing is useful. Smooth gliding plate and ideal weight makes ironing easier.”

Helpful Report

Posted 1 year ago

Hi Julie, Many thanks for your valuable comments about your Tower Steam Iron. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“So far so good”

Helpful Report

Posted 1 year ago

Hello Craig, We were pleased to read everything is good so far with your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Cooks and uses ok as a 5 in 1. The light has blown. Unable to change, but looking on u tube, its a complete strip down. Not good.”

Helpful Report

Posted 1 year ago

Hi Roger Many thanks for your review of your Tower Air Fryer We were sorry to read about the issue with the bulb. Our Customer Services Team are the experts with our products and we are readily available to help with any enquiry. We always advise our customers to contact us directly and avoid using external media channels. I have arranged for one of our Team to contact you to help with your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Good, but difficult to see the different symbols due to small size. Simple and effective for my Teenager to make quick snacks instead of using my gas oven. The online 3 year warranty is another bonus as well.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments which allow us to continually improve our products and services. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Symbols far to small to read clearly perhaps have a different colour for them and slightly larger..”

Helpful Report

Posted 1 year ago

Hi Jean, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers thoughts and suggestions about how we can improve our products and services. Rest assured your valuable comments have been noted. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Nice little griddle legs could be little more stronger but does cook nicely once it's heated up”

Helpful Report

Posted 1 year ago

Hi Julia, Thanks for your comments about your Tower product. Here at Tower we love hearing from our customers about how we can improve our products and services. Rest assured your comments have been noted and passed across to our Product Development team. Should you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,450 reviews