Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a T10037G Tower Scandi kettle. Very attractive kettle at an exceptionally good price. Feels a bit plasticky, but it is light for this reason. Boils quickly and water level is easy to see. We had some competitor products previously that look similar but would definitely recommend this one. Not the best kettle on the market but maybe the best value for money.”

Helpful Report

Posted 3 months ago

Hi Simon, Thanks for your 5 star comments about your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“Recently purchased tower spray mop. Not recommended for oaps with arthritic hands, I found the water tank very difficult to remove. Mop itself fine, but tank hard to pull out. Previous make was brilliant, dont think the double tank is necessary.have to ask a neighbour to pull it out. Will be buying a different make.not a good purchase.”

Helpful Report

Posted 3 months ago

Hi We were disappointed to read your comments Here at Tower we always welcome our customers comments and feedback. We have attempted to contact you on several occasions to understand and resolve your enquiry - sadly you have not replied to our messages. We do hope you get in touch. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“My package was opened when I received it. I have not sampled them up but I don't no if some of the accessories are missing. I wanted to buy another one but am scared to because of the packaging. I was really disappointed when it came.”

Helpful Report

Posted 3 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments - one of our Customer Services Team have attempted to contact you to understand your enquiry further however a response remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 3 months ago

“I’m super excited with my new acquisition of tower air fryer”

Helpful Report

Posted 3 months ago

Hello Sydney Many thanks for your comments and indeed your valuable order for your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 months ago

“terrible.I haven't received the item so it's no good to me”

Helpful Report

Posted 3 months ago

Hi Many thanks for your valuable comments. I was sorry to learn of the delays with the delivery of your recent order. Our courier partners work very hard to ensure thousands of customers receive their parcels safely everyday so your enquiry is a very rare occurrence. One of our Customer Services Team has been in touch with you to agree a resolution to your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“Bought a tower microwave went to register for the warranty and the site cannot be reached 🤦🏼‍♀️”

Helpful Report

Posted 3 months ago

Hi I was sorry to learn about the rare difficulties you have encountered registering the warranty of your Microwave. One of our Customer Services Team have registered your products warranty and have provided confirmation to you. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Our son bought us a Tower T17061BLK 4 litre Air Fryer, which was on offer. This is a compact entry level Air Fryer. It has two simple dials. One for temperature and one for length of time. Washed it, as per instructions, with warm soapy water ... Rinsed it ... then following instructions ... prep'ed a straightforward veggie dish for two, of potato and carrot wedges, tossed in a tblsp of olive oil with salt n pepper ... 10 mins + 3 mins later at 200C, we had a dish of perfectly cooked, browned and crunchy veggies. Delicious - as were the muffins I made later. This Air Fryer sits perfectly between our silver and black microwave and coffee machine. Recommended ... We have used it almost every day. Thank you to our son.”

Helpful Report

Posted 3 months ago

Hello Fizzknit, It was wonderful to read your in depth comments about your Tower Air Fryer. The variety of dishes you have cooked in your Air Fryer sound mouth-watering !!!! Thanks for your kind recommendation of Tower - rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 3 months ago

“It's a fabulous machine. We like this very much especially its functions. Thanks to tower.”

Helpful Report

Posted 3 months ago

Hello Binu Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out the fantastic range of our products. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“2-1 cord/cordless steam iron.I liked my iron,very light and easy to handle.Thr cordless feature makes it easy to iron without worrying about moving the cord around.Temperature settings and controls perfect for and garment type.Ironing made easy!”

Helpful Report

Posted 3 months ago

Hi Thanks for your kind words about your Cordless Steam Iron from Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“We are delighted with our Tower XpressPro!! A superb machine that has already increased the range of food that we are enjoying. The flavours have been definitely improved by air frying & the cooking times have lessened. Brilliant!!”

Helpful Report

Posted 3 months ago

Hello Paul, It was fantastic to read your comments about your Tower Air Fryer. We are a little biased here at Tower and we think our Air Fryers are brilliant too :-) Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Happy-end very happy”

Helpful Report

Posted 3 months ago

Hello David Thanks for your 5 star comments about how happy you are with your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Bought this for my son and daughter in law and they love it”

Helpful Report

Posted 4 months ago

Hello |Lorraine Thanks for your 5 star comments and indeed your valuable order from Tower. Here at Tower HQ we were all delighted to read how much your son and daughter in law love their Tower product. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Firstly the cord/cordless feature is more useful. And the heating up of ceramic plate in 30 seconds and the steam effect is really amazing and effective for doing quick ironing. Thank you Tower. I'm loving it.”

Helpful Report

Posted 4 months ago

Hello Pramod, Many thanks for your 5 star comments about your Tower product. We were delighted to read how much you love your product. Rest assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Just received my tower ceraglide steam iron It is amazing. Tested it on my linen shirt which never looks ironed and it was superb. So happy going to re iron my whole Wardrobe 😂😂”

Helpful Report

Posted 4 months ago

Hello Carole, Thanks for your wonderful comments about your Ceraglide Iron. I was delighted to read the results - here at Tower we love our Ceraglide Irons too ! Keith - Group Customer Services Manager

Posted 4 months ago

“Not used it yet but looks pretty good very happy”

Helpful Report

Posted 4 months ago

Hello Martin Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you require any assistance with using your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Nice microwave but it look like cream and it was not it does not match my Kettle and toaster not tried it yet. Would be helpful to put the cooler on items”

Helpful Report

Posted 4 months ago

Hi Sheila, Many thanks for your valuable feedback and indeed your order which is very much appreciated. I was sorry to learn about the colour of your microwave. To understand your enquiry further one of our Customer Services Team will be in contact with you very soon. In the meantime place accept my personal and sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 months ago

“I needed a new air fryer so I bought this one”

Helpful Report

Posted 4 months ago

Hello Raymond, Many thanks for choosing Tower for your valuable purchase. Everyone at Tower HQ was delighted you chose Tower for your purchase. Rest assured our Customer Service Team are always on hand should you require any assistance in the future. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 4 months ago

“Firstly, I don't think I'll be using my main oven that much after purchasing this little beauty. The speed and efficiency ia brilliant, easy to operate and clean and doesn't take up too much space, food is cooked well and fast, I put the racks and drip tray in dishwasher cleaned up well. My only downside I would say is I would have liked some sort of tray removal tool to take out trays when hot, it's a bit awkward with an oven glove to get hold of trays with hot food on. Other than that I am very happy with my 5 in 1.”

Helpful Report

Posted 4 months ago

Hi What a wonderful review to receive about your Tower Air Fryer. Here at Tower we love reading our customers comments. Thanks for your valuable order - rest assured our Customer Services Team are always available if your require any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“The kettle looks very pretty but is extremely noisy and the minimum water level of 0.8 litres is ridiculous! Mostly one wants to boils enough for a mug but an entire family. It takes an age to boil and wastes a huge amount of electricity.”

Helpful Report

Posted 4 months ago

Hi Paul, Many thanks for taking the time to leave your comments. We were surprised to read your comments as we have had no previous communication from you for your kettle which was purchased in November 2023. One of our Customer Services Team have been in contact with you to understand and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Absolutely fantastic customer service,my airfryer was faulty and within 48 hours off emailing customer services I had received a replacement airfryer.”

Helpful Report

Posted 4 months ago

Hello Lee-ann Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read how we handled your enquiry quickly. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,222 reviews