Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,275 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th December 2024

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Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with my air fryer but this was resolved very swiftly by customer service with a replacement air fryer. Cannot fault their service.”

Helpful Report

Posted 3 months ago

Hello It was wonderful to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Love my new Tower Pink rapid boil kettle. Cost effective and classy all in one”

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Posted 3 months ago

Hello Donna It was great to read how much you love your Tower Kettle. We are a little biased here at Tower and we love our kettles too !!! Keith - Group Customer Services Manager

Posted 3 months ago

“Just had to put a review on for the Tower 2-in-1 cord/cordless steam iron. What a fabulous iron , so efficient,powerful and easy to use . Lightweight but heavy enough . I have used various irons from different manufacturers but this is has to be one of the best I've used”

Helpful Report

Posted 3 months ago

Hi Les, Many thanks for your wonderful comments about your Tower 2 in 1 Steam Iron. Here at Tower we love reading our customers comments as they are so important to us. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Arrived on time and replacement shelves as expected.”

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Posted 3 months ago

Hello Teresa, Thanks for your kind words about your recent order and delivery experience. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“The iron is a super device ,I really like it”

Helpful Report

Posted 3 months ago

Hi Thanks for your 5 star review. We were delighted to read how much you like your Tower Iron. We are a little biased here at Tower and we love our Irons too !!! Keith - Group Customer Services Manager

Posted 3 months ago

“Looks good not fully used yet as still have my single one (Tower again) but will be useful. Delivery great, no delays and was kept informed on delivery. Would use again”

Helpful Report

Posted 3 months ago

Hello DenGoscombe Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read about your order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Having had a problem with my Tower Vortx air fryer, please pass on my thanks to Keighley and Megan for their quick response and help in supplying the necessary replacement . This arrived within 24 hours of competition of my information with them. Regards, Steve.”

Helpful Report

Posted 3 months ago

Hello Stephen, It was great to read your 5 star comments about how Keighley and Megan helped with your recent enquiry. Here at Tower our Customer Services Team always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Never received it! Still waiting for a refund so 0 stars.One of the worst companies I have ever dealt with. Just about to chase to see where my money is!”

Helpful Report

Posted 3 months ago

Hello Robert, Many thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and comments as this allows us as a business to review the products and services we provide. Customer comments also allow us to provide a balanced response to the comments left. I was sorry you wanted to cancel your order. Upon speaking with our Customer Services Team Manager confirmation of the refund timescales were clearly provided to you - as of today we are within these timescales. I can assure you your refund has been processed in full and will be refunded to the original payment method used at the point of your order. Keith - Group Customer Services Manager

Posted 3 months ago

“Having looked at the Fryers out there, I decided thst the draw system was no good for more than 2 people, thus opted for the 11lt ten in one fryer.... BEST MOVE EVER.... cooks enough for 4 people, and if you plan the tray position ( and the timings) you can cook a full meal in one hit !! Absolutely Brilliant product.”

Helpful Report

Posted 3 months ago

Hello Simon, Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Everyone at Tower HQ were delighted to read your kind words and indeed your valuable order. Rest assured our Customer Services Team are always available should you need any help moving forward. Keith - Group Customer Services Manager

Posted 3 months ago

“I cannot speak highly enough of the customer care service provided by Martin. Throughout my contact he was polite and helpful. I very much appreciated his clear concise instructions of what I needed to do, to help his enquiries. This matter has been resolved in a very satisfactory manner and I’m more than pleased. Thank you Martin”

Helpful Report

Posted 3 months ago

Hi It was wonderful to read your kind words. Here at Tower our Customer Services Team always place our customers at the heart of everything we do and I was delighted to read how Martin from the Team achieved this with your enquiry. Rest assured our Customer Services Team are always available so if you do need anything in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 months ago

“Just reordered this amazing air fryer after having the same one for nearly 5 years using every day. I must say I cannot fault tower products. Don’t hesitate this is a fraction of what I paid for my first one . Run don’t walk for this price per use is negligible. The amount of times I’ve used this it’s basically free . Girl maths .”

Helpful Report

Posted 3 months ago

Hello Karen, Many thanks for your 5 star comments. Everyone here at Tower loved your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Your joking? It’s still not been delivered!!”

Helpful Report

Posted 3 months ago

Hello Louise, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review the products and services we provide. Our courier partners work extremely hard to ensure 1000's of our customers receive their orders safely everyday. Sadly with your order our courier partners required further information relating to your delivery address - now this has been provided I am delighted to confirm your parcel is now back on its way to you. One of our Customer Services Team have been in contact with you to provide an update. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“I love this air fryer it’s excellent for me as l live alone so perfect for meals fast cooking and very easy to clean I’m very satisfied that I purchased a tower air fryer”

Helpful Report

Posted 3 months ago

Hello Josephine Thanks for your kind words about Tower and your Air Fryer. Everyone at Tower HQ was delighted to read how your Air Fryer suits your specific requirements. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Tower Kettle. Nice quality”

Helpful Report

Posted 3 months ago

Hello Roderick Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“I purchased a airfryer microwave and the airfryer rack and drip tray was missing. I contacted tower customer services and at first I was pleased to see they were willing to provide replacement parts, however after a few days wait I was advised there wasn’t any in stock. The customer service advisor offered me a replacement or a discount on the product. The replacement to be seemed a massive inconvenience to obtain a small missing part, especially as I used the product and destroyed the box. I asked if the part could be removed from another product but this wasn’t an option. At first Tower were only willing to offer a 10% discount but for some reason wouldn’t confirm if that would cover the costs of replacement parts so I declined asked for a bigger discount and that was declined. I then requested that the item be collected and returned and at that point tower doubled the discount and offered free replacement part when they were in stock and for me to email them to check this in 30 days. Which at first I was really pleased with. 30 days pass and I email Tower for the missing parts and I get a email that literally says “we don’t have any, try again in 30 days” I replied to say that Ineas really disappointed with this response and was given the option of returning the item for a full refund or being sent a replacement. I asked again if the part can be taken out of another product and was told no. I reminded the customer service agent I didn’t have a box as almost 2 months had passed and the agent offered to send the replacement and for me to use that box to make a return. I triple checked that sending me the parts alone from another box isn’t an option as I explained to the agent I would just be taking the parts out of the box and I would return the replacement rather than my used one, once again this wasn’t an option despite it being less hassle, less cost and less environmental impact as I assume tower would have to destroy my used product if I sent that back as they suggested. During the process of arranging this another agent dropped into the email chat (the 4th different one) to ask if I could print my own label and if I prefer posting of collection and I said collection but don’t forget after I have had the replacement. This agent replied to say we will only send the replacement when you return your old one - totally extracting what was offered and agreed just hours before. I requested contact details for the head of customer services/managing director during this email chain 3 times but not once where they given. Almost 2 months on from making a purchase I still don’t have all the parts, am going around in circles with different agents saying different things despite all correspondence in one email chain. It appears my only option will be to pursue a court claim or credit card chargeback against tower which is sad as the product could be great. Never again!”

Helpful Report

Posted 3 months ago

“Great product easy to use with great results”

Helpful Report

Posted 3 months ago

Hello Serena, Many thanks for your 5 star comments. I was delighted to read how easy to use you found your Tower product. Please be assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Brought the cordless 2in1 iron. First problem I found was that you cannot see how much water your putting in until it's too late! It has a function to steam upright but it's not an option to choose by a button. So it steams all the time soaking the ironing board and the cordless charger, so not sure how long that will last. I do love the cordless aspect of it and how good it get creases out. Tried uploading a photo of the soaked ironing board but it wouldn't accept my picture.”

Helpful Report

Posted 3 months ago

Hi Thanks for your valuable comments about your steam iron. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“1st result on a roast chicken (to big to rotate) 5/5”

Helpful Report

Posted 3 months ago

Hello Many thanks for your 5 out of 5 score for the roast chicken you cooked in your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager.

Posted 3 months ago

“Very good product for price”

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Posted 3 months ago

Hi Danielle Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“Very impressive Unit”

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Posted 4 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,275 reviews