Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only had my air fryer a few days but I’m loving it .The instruction leaflet isn’t at all helpful but once I worked out how to operate it from the Facebook group . Good cooks well and doesn’t take long So far I’ve cooked breaded fish , Chips , Salmon and mixed vegetables and they all tasted and looked good”

Helpful Report

Posted 1 year ago

Hi Grace, It was lovely to read your kind review about the delicious mouth watering meals you have cooked in your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived damaged not happy!!!.”

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Posted 1 year ago

“Hi, unfortunately it doesn’t fit my existing tower air fryer, which is annoying!”

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Posted 1 year ago

“Don't have it, EVRi have lost it”

Helpful Report

Posted 1 year ago

“Ordered an air fryer with next day delivery and it didn’t arrive. Evri emailed me and told me that they had the parcel and then next day they said they couldn’t deliver it due to the bad weather in my area (London!) Their email suddenly disappeared from my inbox, luckily I screen shot it but now Evri says it does not recognise the tracking number. Still waiting for contact from Tower telling me it will take 7 days for them to respond. Appalling service fromTower and Evri, there is absolutely no way to contact Evri or Tower to talk to anyone.”

Helpful Report

Posted 1 year ago

“From order to delivery 4 days, I requested further information regarding recipes for this particular Air Fryer, again submitted late Sunday night by 10:30 Monday a complete down load 40 pages. I regard this as Excellent service”

Helpful Report

Posted 1 year ago

Hi, Thanks for a great review about the service your have received from Tower. I was pleased to read our courier partners delivered your order quickly and our Customer Services Team helped with your recipe book. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Tower a/fryer - great item BUT impossible to clean the internal trivet - it appears to be non-stick but ours certainly isn't, everything sticks to it rock hard just as if it had been epoxy resined in place. We cooked breaded fish in it yesterday and the trivet is still soaking today 20+ hours after use. Seems that I will have to take a knife to it. Also the 4 small PTFE/Silicon rubber feet on the trivet are quite loose, whoever designed the inside didn't have to use it. What is does it does very well, just be prepared for the hassle and problematic issues with cleaning the trivet thereafter.”

Helpful Report

Posted 1 year ago

“I bought a airfryer nov 2021. I can’t get in touch with anyone from Tower to help me. It has stopped working and the shop told me to get in touch with Tower. Different sites asking for card details which I ain’t giving. Please help me I am desperate”

Helpful Report

Posted 1 year ago

Hi Thanks for leaving your review about the fault which has occurred with your Tower Air Fryer We were surprised to read your comments as your first communication to us was only received less than 3 hours ago. One of our Customer Services Team has contacted you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Can't write anything because still waiting to hear from yourselfs I've waited over 7 working days but no reply from 2 emails. Can't review airfryer as I've not used it but as it came poorly packed with broken bits of plastic in one of the drawers and no instructions or paper (which looks like a return product) I'm going to send it back. Very poor customer service this is the 3rd appliance and extras from Tower but there will be no more.”

Helpful Report

Posted 1 year ago

Hi Neil, Thanks for getting in touch about the issue with your Tower Air Fryer. I was sorry to learn of the condition upon arrival of your product - rest assured this is not the normal standard we expect from our courier partners. One of my Customer Services Team has contacted you today to resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Don't order from tower order els where I can't review the product becasue its sat with evri there preferred delivery company and has been for 7 days with no way to contact them and you can't go and collect from the depo. Stop using ervi Tower they will ruin your business.”

Helpful Report

Posted 1 year ago

Hi Craig, Thanks for leaving your review about the delivery of your Tower product. I was sorry to learn of these delays. Rest assured we hold close links with our courier partners. One of my Customer Services Team has safely received your enquiry and will be in contact very soon to provide an update. On behalf of our courier partners please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered an air fryer on 17th November for next day delivery I missed the parcel and Evri didn’t attempt to try again they then sent the parcel back. I emailed customer service on the 25th November asking for an update and when I will receive my refund and am still waiting for a response! It is absolutely ridiculous that there is no phone number to actually talk to someone.”

Helpful Report

Posted 1 year ago

Hi Kayleigh, Thanks for getting in touch about the delivery of your parcel where you sadly missed our courier partners. One of our Customer Services is contacting you today to confirm your parcel is now back with us and arrangements have been made to process your refund. Please accept my sincere apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Not even seen it, paid extra for 1 day delivery. Unfortunately Tower use Hermes, or Evri as it’s now known. My air fryer no doubt will be a Xmas present from one of the Hermes staff. Unable to phone Tower, so emailed and stock reply is 7 days wait to resolve. I will be contacting my credit card company in the morning.”

Helpful Report

Posted 1 year ago

Hi Andy, Thanks for getting in touch about the order of your Tower Air Fryer placed with us on 5th December. I was sorry to learn that your parcel was not delivered in the timescales expected. Our courier partners handled 1000's of our customers parcel every day and on rare occasions a parcel may be delayed or go astray. When this occurs we have robust processes in place to resolve our customers enquiry. One of our Customer Services Team will be contacting you soon to confirm the action we have taken to get your parcel to you. Please accept my sincere apologies for this. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought vortex air fryer from Argos and was delighted as it did everything it claimed to do, but…. unfortunately the Interior light went kaput after two months of use, thought it would be simple to fit a new bulb, but tower advised that the whole unit would have to be replaced, arranging exchange was pretty painless and now have new unit, fingers crossed!”

Helpful Report

Posted 1 year ago

Hi Alex, Thanks for your 5 star review about how our Customer Services Team helped with your recent enquiry. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered my air fryer on the 20th Nov. on a 3-5 day delivery. Nothing arrived so I asked for a refund but Tower said they'd have to contact the courier for an update. Yesterday, I had an email to say I was going to get a refund but a 5-10 working day wait!”

Helpful Report

Posted 1 year ago

Hi Bev, Thanks for your valuable comments about the delivery of your order from Tower. Our courier partners handle 1000's of parcels every day within their network and on rare occasions parcels do go astray. After a detailed search of our courier partners' network your parcel was deemed as missing and steps were taken to refund the original payment method used at the point of your order. The timescales quoted to you are the maximum time you can expect for your refund to be received safely. It only leaves me to apologise on behalf of our courier partners of the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic customer service I needed to ask a question regarding my recent purchase , air fryer digital control four litre which is just great cannot believe I waited so long to purchase one. Charlotte at tower customer services was so polite knowledgeable and helpful. Thank you. such a nice experience especially within customer service that myself and friends have come across of late. You know utilities etc hanging on the phone or awaiting a call back etc that never comes. I have purchased several tower products over the years and impressed with them all , once again thank you Charlotte, thank you tower keep up the good work , all take care stay safe . Kindest regards Mick G 😊👍”

Helpful Report

Posted 1 year ago

Hi Mick, It was fantastic to read your comments about how Charlotte helped you with your recent enquiry. Having shared your kind words with Charlotte she was delighted to know she helped resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Customer service poor. Slow delivery”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your valuable feedback about your delivery of your recent order. I was sorry to learn of the delays you have encountered. As you can appreciate our courier partners are experiencing large volumes of traffic within their networks at this time of the year. I was pleased to learn our Customer Services Team have been in touch and your enquiry has been fully resolved. Please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The timer dial is useless. The lines are to small and difficult to see, would have been better if the whole knob was utilised. The arrow does not line up with the zero. Tonight I set it so the arrow lined up with 30, it stopped after 23. I never know what to expect timer wise. I have resorted to using a separate timer.”

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Posted 1 year ago

“Ordered a airfryer on the 18th November and still haven't received it! Have emailed thousands of times and yet again no reply, payed £200 for something I haven't even received. Does not look good for the company and I will 100% not be ordering from here again.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was sorry to learn of the delays. Our courier partners handle 1000's of parcels within their network each day. There are rare occasions where a parcel may go astray and if this occurs we have robust processes in place in a bid to locate your parcel. We have safely received your messages and your enquiry is being investigated. Once we have an update from our courier partners rest assured, we will be in contact with you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered my airfryer on 18th November 2022. Felt I paid over the asking price but wanted it as a gift for my mum's birthday. On the 21st November Evri emailed to say they had my parcel. On the 22nd November Evri emailed to say there was a delay with my package. My order has not been updated since then. I have contacted Tower, waited the 7days for you to get back to me and had no response. I have never ordered from tower and after this experience will ever again. I am very disappointed that you have took my money for a product I have not received and haven't even got the customer service in place to provide me with an update. I appreciate you can have problems with the courier you use but to not even be able to contact you or you reply after 7 days is really quite unacceptable. I would appreciate someone looking in to my order. As my mother's birthday has now passed I would like to be fully refunded.”

Helpful Report

Posted 1 year ago

Hi Carol, I was sorry to read your comments about the delays you have encountered with the delivery of your Tower Air Fryer. One of my Customer Services Agents is currently investigating this on your behalf and will be in contact with you very soon. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived well packed. Comes with lots of attachments. Shame I had to buy it at the excessive price of £40 above normal.”

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Posted 1 year ago

Hi Philip Thanks for taking the time to leave your comments about your Tower product. Your valuable order was greatly appreciated Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,234 reviews