Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my vortex dual air fryer.I use mine every day.”

Helpful Report

Posted 1 year ago

Hi Lynette, Thanks for your 5 star review about your Tower Air Fryer. We were delighted to read how pleased you were with your Air Fryer - rest assured if you have any enquiries please feel free to get in touch. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

Hi Lynette, Thanks for your kind words about your Tower Air Fryer. We love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I was told that my return and refund would take '3 working days' to be processed. My return package was delivered to Tower warehouse 7 working days ago and I still haven't heard anything about it yet. The kettle I was returning was also of poor quality. The 'Tower' tag was peeling off on one side of the kettle body.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments about the return of your Tower product. Here at Tower we welcome our customers comments and feedback - every piece of feedback received is reviewed allowing us to improve our products and services. Having had the opportunity to understand your enquiry I was pleased to learn your refund has been processed. It only leaves me to sincerely apologise for any delays or inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“fayyaz has help me with the process thanks we like our stainless steel microwave which broke down around 2 half years but happy that you are sending a instock replacement thank you”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about Fayyaz from our Customer Services Team. Here at Tower we are lucky to have colleagues like Fayyaz who loves nothing more than helping our customers. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased an airfryer and i wanted to return the item i have sent an email still no response(request no 713119)”

Helpful Report

Posted 1 year ago

Hi Harish, Thanks for taking the time to leave your comments - here at Tower we readily welcome our customers feedback. As part of our Continuous Improvement Strategy we always revisit our customers comments and wherever required provide a balanced response. Having reviewed your enquiry I can confirm safe receipt of your initial communication over a weekend period when our Customer Services were closed. Upon receipt of your enquiry you will have received an acknowledgement of safe receipt of your communication as well as timescales as to when you could expect a response from us. I was delighted to learn we replied to your enquiry, regarding the return of your Air Fryer which you incorrectly ordered, well within the timescales for response we quoted. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I lost a silicone foot from my grill plate on the 4 litre digital airfryer. Megan at customer service sent me 4 new ones free of charge. Very friendly and efficient. Fantastic service”

Helpful Report

Posted 1 year ago

Hi Janine, Thanks for taking the time to leave your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. Here at Tower our customers are important to us and we always endeavour to resolve their enquiries as quickly as possible. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service from KELLY problem with current toaster all sorted replacement on its way thank you again for great service”

Helpful Report

Posted 1 year ago

Hi Roy, Many thanks for your kind words. I was delighted to read Kelly resolved your enquiry in a stress free way. Rest assured we'd love to hear from you should you have any further enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service, very efficient and easy to deal with. Very happy. Thank you Kelly”

Helpful Report

Posted 1 year ago

Hi Cath, Many thanks for your 5 star comments about how Kelly from our Customer Services Team helped with your recent enquiry. Kelly was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“We make bread in a bread maker. I’ve always found it a bit difficult cutting such fresh soft bread. This electric knife is just the tool for the job. It cut with easy and you can get the slices mega thin if you like it like that. I prefers fat slices really. This knife is easy to hold. It has a lock button on the trigger for safety. Quick release button to remove the blades. Positive guide location when inserting the duel blades. Let the knife do the work and it glides through the fresh bread. Definitely a good choice. 👍”

Helpful Report

Posted 1 year ago

Hi Laz, Thanks for your 5 star comments about your Tower Electric Knife. We were all pleased to read your very comprehensive review. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Megan was very helpful and knowledgeable and resolved my query quickly, Megan is an asset to Tower. Thank you so much Megan”

Helpful Report

Posted 1 year ago

Hello Sabina, Many thanks for your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. We are very proud of our Customer Services Team here at Tower and Megan is definitely an asset. Keith - Group Customer Services Manager

Posted 1 year ago

“Megan was very helpful and knowledgeable and resolved my query quickly, Megan is an asset to Tower. Thank you so much Megan”

Helpful Report

Posted 1 year ago

“Only bought air fryer today. Used it once to cook fries and we were very impressed with the outcome”

Helpful Report

Posted 1 year ago

Hi Mike, We were delighted to read you picked Tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available if you need and help or guidance with your machine. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I am very happy with it I can make healthy meals with it”

Helpful Report

Posted 1 year ago

Hi Gerard, I was delighted to read your 5 star comments about how happy you were with your Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Very effective and quick at cooking chips cut from fresh potatoes. Cooked fresh chips quicker than oven chips in our regular oven. Cooking advancement.”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Air Fryer and the results you have seen during the meals you have cooked. Should you have any enquiries in the future please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Arjan listened to my issue and sent a replacement knob. hope it arrives. great service dealing with my issue.”

Helpful Report

Posted 1 year ago

Hello John Many thanks for your kind words about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower and loves nothing more than helping our customers with their enquiries. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic customer service from Megan. Would Highly recommend.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about Megan from our Customer Services Team. Here at Tower we are very proud of Megan and all of her colleagues in the way they always take care of our customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love my new basket. It was straight forward to order. Everything went smoothly. I give you 5”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read how smooth your order and delivery experience was. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Why have Tower not recalled the 2l manual air fryer considering reports of the item spontaneously bursting into flames? It is what happened to ours and clearly to others before us. Clearly not concerned for customer wellbeing and safety. Also check out report of fire in press recently. Friends and family have thrown their Tower Air Fryers away. https://www.thesun.co.uk/news/21757117/urgent-air-fryer-warning-burst-flames/?utm_source=sharebar_app&utm_medium=sharebar_app&utm_campaign=sharebar_app_article”

Helpful Report

Posted 1 year ago

“I posted a review a couple of days ago and mentioned the rubber feet on the grill plate coming off with me noticing. The very next day I was contacted and new feet in the post to me, I should receive these any day. Never have I ever had such great service. So pleased I chose tower for my air fryer.”

Helpful Report

Posted 1 year ago

Hi Kim, It was wonderful to read your kind words about Tower Customer Services. Here at Tower we always welcome our customers reviews and comments which allows us to improve the products and services we offer. In addition where there is an opportunity to help our customers further we always reach out to them. I was delighted one of our Customer Services Team had resolved your enquiry fully. Please feel free to get in touch again should you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Really love the Tower Cavaletto range we have the whole set.”

Helpful Report

Posted 1 year ago

Hi Alan, Many thanks for your 5 star review about your Tower Cavaletto range. We were delighted to read you have the whole set - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“WOW! I am thrilled to bits with my purchase of the Tower Vision model. It works perfectly and makes everything so moist and succulent. Thank you so much for your product and your service. Kind regards Meg (Scotland)”

Helpful Report

Posted 1 year ago

Hello Meg, Many thanks for your wonderful comments about your Tower Air Fryer. We think our Air Fryers are great too !!!! Everyone here at Tower HQ appreciates your comments and your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews