Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few week ago I gave Tower a bad review as the air fryer I purchased at xmas had a part missing. They keeped me informed saying parts are not available yet. Once I made a complaint about how long this has gone on they moved very quickly and replaced the item. Excellent service.”

Helpful Report

Posted 7 months ago

Hi Ron Thanks for your 5 star comments. I was sorry to learn of the delays which you encountered whilst we endeavoured to source a spare part. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Very basic, but ideal for a one person household. Good results for small quantities.”

Helpful Report

Posted 7 months ago

Hi Mike, Thanks for your kind words about your Tower product. Should you have any enquiries please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 7 months ago

“H17021 4.3 Ltr Air Fryer Outstanding Performance,Versatile,usability,Smart innovative Features for Healthy Cooking Definitely Recommend this product.”

Helpful Report

Posted 7 months ago

Hi Peter, Many thanks for your wonderful comments and kind recommendation for your Tower Air Fryer. Everyone at Tower HQ loved reading your review. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Much better than the old one that lasted a year”

Helpful Report

Posted 7 months ago

Hello Gerald, Many thanks for your 5 star comments about your Tower product. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 7 months ago

“Great value and looks good. Still need to use the microwave more to know if it works as well as my previous one.”

Helpful Report

Posted 7 months ago

Hello Ro Thanks for taking the time to leave your comments. Our Customer Services Team are always available should you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Brought this for my Caravan..What a game changer !”

Helpful Report

Posted 7 months ago

Hi Yvette, Thanks for taking the time to leave your 5 star comments about your 'game changing' Tower product. Everyone at Tower HQ hopes you have a great time at your caravan using your Tower product. Keith - Group Customer Services Manager

Posted 7 months ago

“Hello, Im not enjoying my air fryer. And I just purchased the tower 12ltr air fryer on the 16th of March.. invoice no #122039…. And I must say it hasn’t been a good purchased. It’s only the upper tray that works fine. Basically I can only use a tray. I’m not interested in this product again. Thanks”

Helpful Report

Posted 7 months ago

Hi Thanks for taking the time to leave your comments. Your comments certainly came as a surprise to us as we had no previous contact from you. Our Customer Services Team are always available to assist with any enquiry we receive. As a result of your comments one of our Team will be in contact with you very soon to help wherever we can. Keith - Group Customer Services Manager

Posted 7 months ago

“This is a perfect little airfryer. It doesn't take up much room, easy to clean and cooks really well. It doesn't make much noise either. The timer can be adjusted whilst cooking which is great. All round a great little airfryer.”

Helpful Report

Posted 7 months ago

Hi Aryana Many thanks for your 5 star comments abut our Tower Air Fryer We were delighted to read how you are using your Ait Fryer - should you have any enquiries moving forward our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 7 months ago

“Great air fryer, cooks everything evenly and quickly, perfect.”

Helpful Report

Posted 7 months ago

Hi Rosie Many thanks for your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Perfect in everyway many thanks”

Helpful Report

Posted 7 months ago

Hello Sibella, It was wonderful to read your perfect comments about your Tower product. We hope you visit our website again very soon to check out our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Tower Presto 150 w Hand mixer. Supposed to have 5 speeds. But only 1 speed available. Moved it up to 5 but speed remained the same. Bought it March 2023 but hadn’t used it till now. Also had difficulty getting the beaters out. Eject button didn’t seem to work very wel. Had I used it at the time I’d bought it I wiuld have returned it to Aldi. Cost of item at the time £11.99”

Helpful Report

Posted 7 months ago

Hi Mia, It was disappointing to read your comments about your Hand Blender especially as we have had no previous contact from you reporting an issue. Our products are supported by a warranty which in the rare event that a fault does occur our customers have peace of mind that we will resolve your enquiry. One of our Customer Services Team have contacted you to understand and resolve your enquiry further - we look forward to hearing from you. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Impressed first meal cooked in our Tower vortex twin drawers chicken with chips a great result looking forward to having many more meals from our Air Fryer”

Helpful Report

Posted 7 months ago

Hello Stuart Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Chicken and Chips is a great meal to cook ion your Air Fryer !!! Take care Keith - Group Customer Services Manager

Posted 7 months ago

“I bought a tower vortx 8 litre dual basket air fryer. I was very happy with it and how it cooked. It is also very quiet. Less than 4 weeks later the handle snapped off on of the baskets in the middle of cooking. This resulted in a burnt hand and a wasted meal as it all went on the floor. Argos has replaced the air fryer but I am a little nervous to use it. Hopefully it was a one off. I tried to upload photos but they were mysteriously unable to upload”

Helpful Report

Posted 7 months ago

Hi Lita, Many thanks for taking the time to leave your valuable comments. Your review came as a surprise to us as we have had no previous contact from you reporting such an incident. Here at Tower the safety of our customers is always of paramount importance to us. One of our Customer Services Team has been in contact with you to understand and conclude your enquiry. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“I loved the air fryer till the timer started misbehaving and broke off. Now the air fryer won’t come on. Can I get some assistance on this?”

Helpful Report

Posted 7 months ago

Hi Thanks for your review regarding the rare issue with your Tower Air Fryer. I was sorry to learn of the time switch issue. One of our Customer Services Team have been in contact with you to resolve your enquiry fully. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 7 months ago

“For the money you can't go wrong with this airfryer, loads of helpful features, and cooks the food beautifully, highly recommend”

Helpful Report

Posted 7 months ago

Hello Steve Many thanks fort taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Really good excellent sale price so far so good , I have a ninja air fry as well but this is amazing for such a lower price would recommend it to anyone.”

Helpful Report

Posted 7 months ago

Hi Alicy, Many thanks for taking the time to leave your 5 star comments Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. If you do have any enquiries in the future please feel free to drop us a message. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Iv always had a tower in most of my kitchen sturt,think there a great price and last along time”

Helpful Report

Posted 7 months ago

Hi Kirk Many thanks for your 5 star comments about your Tower product. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Very disappointed our Tower Air Fryer has stopped working. It was purchased In January 2023. It will not be economical if we have to replace it every 14 months. Up until then it would have been 5 Stars.”

Helpful Report

Posted 7 months ago

Hi It was disappointing to read your comments about your Tower Air Fryer which was purchased via a 3rd party retailer. Here at Tower we always place our customers at the heart of everything we do - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Only used it three times so far , but it far superior and more efficient than my old one”

Helpful Report

Posted 7 months ago

Hi Gary Many thanks for your wonderful review for your Tower product Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 7 months ago

“Fantastic iron heats up very quick so easy to use get your ironing done very quickly.”

Helpful Report

Posted 7 months ago

Hi Kirsty Thanks for your 5 star comments about your steam iron from Tower. Everyone at Tower HQ was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 7 months ago

Tower is rated 4.2 based on 5,222 reviews