Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,450 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous looking fan howether quite loud.”

Helpful Report

Posted 1 year ago

Hello Paige, Thanks for your kind words about your Tower fan. Should you have any enquiries our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Able to use 2 compartments together different cooking times, finish together ❤️”

Helpful Report

Posted 1 year ago

Hi Mary Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality, very sturdy. Very happy with it. It cooks potatoes and chips much more evenly. A bit fiddly getting it in and out, especially when the oven is very hot.”

Helpful Report

Posted 1 year ago

Hello Donna, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing from our customers. Rest assured if you require any help or guidance in the future our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love my Tower Vortx dual basket air fryer. Simple to use and cooks a large variety of foods efficiently and easy. As good as my oven which I haven't used since. Unfortunately my air fryer cracked at the side after less than 3 months. Was hugely disappointed needless to say. However, I took the chance of returning and purchasing the same again in the hope that this was a 1 off flaw. Sadly, I was unable to purchase at the reduced price from last time so am a little miffed I'm out of pocket. Fingers crossed that this time I don't have similar problems as it is a great air fryer.”

Helpful Report

Posted 1 year ago

Hi Sue, Many thanks for your valuable comments about your Air Fryer. I was sorry to read about the unusual crack which occurred with your original product. As your product is supported by a 12 month retailers warranty the normal practice is to offer an exact replacement for your product should a fault occur. Sadly, as we do not have any record of a previous contact via Tower Customer Services I am unable to comment upon the return / purchase of your Air Fryer. Should you have any queries in the future please feel free to contact our Customer Services Team directly. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great overall air fryer for the price, would have given 5 stars but after 10 months the timer button broke off, Argos exchanged without quibble. Also was able to take out extended warranty with Tower at no extra cost .”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love reading our customers comments and reviews which allow us wherever we can to improve our products and services. We are so proud of the supporting warranty associated with our products and in the rare event of a fault it gives our customers the peace of mind that their product is protected. Thanks again. Keith - Group Customer Services Manager

Posted 1 year ago

“Recently purchased a tower air fryer,looking forward to trying it out soon........”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments. We hope yo enjoy using your Tower Air Fryer. If you do have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Great price and have had no reason to contact customer service as yet. I bought it from a local Tesco superstore so no delivery issues!”

Helpful Report

Posted 1 year ago

Hi Louise, Many thanks for your comments about your Air Fryer as well as choosing Tower for your valuable purchase. Rest assured our Customer Services Team are readily available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“AIR FRYER REPLACEMENT - DEFIES LOGIC I have used the TOWER 4.3 litre DIGITAL AIR FRYER for just over 2 years, and have been very happy with it. That is until recently when it kept ‘tripping my fuse box’. It is still under the Extended Warranty, so I contacted Customer Service to report the problem (Ref: 722926). They were very understanding and, after asking for proof of purchase and telling me to cut the power lead from the appliance (and send photographic proof that I had done so!!), they agreed to replace the Fryer. I asked if it was possible to upgrade to a (more expensive) Dual Basket Air Fryer, and I would pay whatever the difference in cost was. I was informed that was NOT possible as (Quote) “When offering an air fryer replacement it has to be like for like model”. I cannot understand the logic of this, as I am offering to pay TOWER more money, and would be interested in the reasoning behind this ruling.”

Helpful Report

Posted 1 year ago

Dear Len, Thanks for taking the time to leave your comments about your recent contact with Tower Customer Services. Here at Tower we are proud of the supporting warranty scheme we offer for our range of products. In the rare event that a fault does occur with your product our warranty scheme offers a like for like replacement for the remainder of your fixed warranty period. I was pleased to learn that one of my Customer Services Leadership Team contacted you and fully resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very useful plate. Thought would fit into sides of airfryer snug ,but no worries. Very good quality and good weight to it.Easy to clean.”

Helpful Report

Posted 1 year ago

Hi Romina, Many thanks for taking the time to leave your kind words about your Tower Air Fryer. Everyone here at Tower HQ really appreciates your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“My wife has told me she would have liked a handle to remove the trays when hot.She is finding hard to sink both ovens together.She also finding hard to set the timer.She said she is happy with it what she has cooked so far. Do you do handles. Recipe books.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours to discuss your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The rubber feet on the grill plate are to flimsy..used a couple of times and one is broken all ready ..apart from that am very happy with it up to now ..”

Helpful Report

Posted 1 year ago

Hi Jeff, It was great to read your comments about how you are happy with your Tower Air Fryer. I was sorry to learn about the rare issue with your grill plate feet - I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The new fad and I like it. Chips and waffles will never taste the same. Chicken burgers etc turned out lovely.”

Helpful Report

Posted 1 year ago

Hello Vic, Thanks for taking the time to leave your 5 star comments about your initial results using your Tower Air Fryer. I was delighted to learn of the delicious meals you have prepared so far. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good product would have liked more recipes and times the only fault I have is the rubber feet on the tray they slip off easily when washing Is there a better alternative availability”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments regarding your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions about our products are services. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I’ve not had this a week yet and I love it. I love that as a one person family, I can put several items in and create a meal in one pot. Unfortunately I have just discovered that the little rubber ends on the drip tray come off with your knowledge and I seemed to have washed mine away. Is there an email address where I could try and request some more?”

Helpful Report

Posted 2 years ago

Hello Kim, Thanks for your comments about your Tower Air Fryer. We were delighted to read how you love your new product. I was sorry to learn of the rubber feet from the drip tray - I have arranged for one of my team from Customer Services top contact you very soon to resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Read the instructions on how full it should be (not more than 3/4)(a weight limit would be helpful Tower). Set rotary option on panel(otherwise it won't rotate). Works well enough.”

Helpful Report

Posted 2 years ago

Hello Jane, Many thanks for your valuable feedback regarding the Instruction Manual for your Tower product. Here at Tower we love to receive our customers comments and feedback as to how we can improve our products and services and your comments have been duly noted. Rest assured should you have any further enquiries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very nice bin”

Helpful Report

Posted 2 years ago

Hi Neville, Thanks for your kind words and for choosing Tower for your valuable purchase. We hope you enjoy using your Sensor Bin and look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased the vortex dual over air fryer - cooks great but one of the internal lights blown already on first use. Shame”

Helpful Report

Posted 2 years ago

Hi Gina, Thanks for your comments about your Tower Air Fryer. I was sorry to learn about the issue with the internal light. As part of our customer commitment I have arranged for one of my Customer Services Executives to drop you a message to see if we can help in any way. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Thank uou for the refund of thus item which I returned as it fid not fit my Tower Pressure pot.”

Helpful Report

Posted 2 years ago

Hello Pearl, Thanks for your kind words about how we processed your refund quickly following the return of your product. I was sorry to learn your product didn't meet your requirements. I hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It was slow in the beginning having contacted Tower on the 23rd January, however once one of your customer service staff called Sophie took over, my report was handled efficiently and everything ran very smoothly.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your valuable comments about your recent contact with our Customer Services Team here at Tower. At Tower we welcome our customers comments as to how we can improve our product and services. Whilst I was sorry to learn things started slowly I was delighted to read Sophie resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far, so good, probably like everyone started with chunky chips, lovely. Next day hassleback , could have done with a bit longer but still nice.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Rest assured our Customer Services Team are on hand to help with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,450 reviews