Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,457 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy Christmas A gift from my daughters and I’m so happy breakfast never tasted so good”

Helpful Report

Posted 4 months ago

Hi Jenni Thanks for your 5 star review - here at Tower we love hearing from our customers. We hope you continue to cook great breakfasts in your Tower product. Keith - Group Customer Services Manager

Posted 4 months ago

“So easy to use”

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Posted 4 months ago

Hello Thanks for your 5 star comments. It was so pleasing to read how easy your product is to use. Keith - Group Customer Services Manager

Posted 4 months ago

“Good object”

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Posted 4 months ago

Hello Eileen Thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“It’s very easy to work out how to use them. But this time I’m going to get insurance incase it breaks again.”

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Posted 4 months ago

Hi Thanks for your valuable review -we were so pleased to read your feedback about your Tower product. Please be assured our product is supported by a 12 month warranty so in the rare event that a fault occurs with your product you can contact our Customer Services Team who will be delighted top help. Keith - Group Customer Services Manager

Posted 4 months ago

“All good 👍”

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Posted 4 months ago

Hello Daniel Many thanks for your 5 star comments. I was so pleased to read everything was 'all good' with your Tower product. Rest assured if we can assist with anything in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 4 months ago

“Easy to use easy to clean”

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Posted 4 months ago

Hello June Many thanks for your kind words. Here at Tower we are very proud of our products - if you have any enquiries we can help with in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Brilliant microwave works very well 20L”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Microwave. Kindest regards Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent customer service. Friendly, polite and efficient. Spare part arrived within days. Very satisfied.”

Helpful Report

Posted 4 months ago

Hi Wendy Thanks for your wonderful comments. I was so pleased to read how our Customer Services Team helped with your recent enquiry and your spare part arrived safely. Rest assured our Customer Services Team are always available to help should you have any more enquiries in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Very good price and 4.2 lite capacity qnd just love ot”

Helpful Report

Posted 4 months ago

Hello William Many thanks for your kind words about your Tower product. Thanks for being such a great customer of ours. Keith - Group Customer Services Manager

Posted 4 months ago

“We have the Tower Vortex Vision 9L Dual Basket Air Fryer and find it versatile, reliable, easy to operate and clean.”

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Posted 4 months ago

Hi I was so thrilled to read your wonderful comments about your Tower Vortex Vision 9L Air Fryer. I do hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“bloody brilliant xxxx”

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Posted 4 months ago

Hello Rosie Many thanks for your wonderful comments about your Tower product. Your review certainly made us smile :-) Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Tower has resolved my dispute with a satisfactory outcome. As I’m unable to edit or remove my previous review. My 2nd review to acknowledge and recommend Tower. I am a happy customer and would 100% purchase again. Thank you.”

Helpful Report

Posted 4 months ago

Hello Mrs Paton Many thanks for your kind review. Here at Tower our customers comments are so important to us and we always revisit these comments where we feel we could have improved on our initial response. I was delighted to read you gave us this opportunity and we resolved your enquiry in full. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 months ago

“Bought the beautiful Rose Gold Tower Bin for my daughter as a Xmas present for her new home. It stated FREE bin bags with all bin purchases. I did not receive these so contacted Tower who I thought would just post them out to me. I was told I couldn't have these now as you have to buy them with the purchase. I never leave a negative review. I always contact the company to resolve the issue beforehand. However, I did contact them and they wouldn't send any out. Which is very disappointing to say the least. They were not helpful whatsoever and abrupt on the email.”

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Posted 4 months ago

“I have just got my kettle toaster bread bin canisters and utensil and cookie jar and I am over the moon with them”

Helpful Report

Posted 4 months ago

Hello Glenda, Many thanks for your wonderful comments and indeed your very valuable order. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“So easy to use and time meals cooking Really good size easy to cl”

Helpful Report

Posted 4 months ago

Hello Linda Many thanks for your 5 star comments about your Tower product. If you do need any help in the future please feel free to contact us - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“This microwave is the second one I've bought , I've been collecting the black & rose gold range of kitchenware . It looks lovely, nice & smart . However, had it not been for the fact that it matches the other items, I would maybe have considered another make . This is purely because the paint inside peeled off quite soon after I bought it ☹ . I contacted Tower customer services & was informed that I'd not cleaned the interior properly & it wasn't a manufacturer's fault . I know I didn't clean it EVERY time I used it , but I was careful to keep it in good clean condition ...... so, time will tell . I'll not be impressed if it all goes rusty again with this one . I have seen other comments that say the same thing ..... so keep yours clean, don't use any harsh cleaning products (I didn't) and see how it goes for you .”

Helpful Report

Posted 4 months ago

Hello Wendy Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers feedback and comments as this allows us as an organisation to review the products and services we provide. We are very proud of our products warranty scheme which gives our customers peace of mind in the rare event that a fault may occur. One of the requirements of the warranty scheme is that a product is maintained in line with the product guidelines. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“Great item, use it daily, additional kit supplied is handy, easy to use, lid stand supplier as well.”

Helpful Report

Posted 4 months ago

Hello Many thanks for your 5star comments about your Tower product. Rest assured our Customer Services Team are always available should you need support in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“I was a little apprehensive at first, but when I started using it. I love it ,I use it most days. And I feel so much more confident. Trying different recipes. Thankyou tower.”

Helpful Report

Posted 4 months ago

Hello Carolann. It was wonderful to read your review about your Tower Air Fryer. Here at Tower we understand using a new product can be a little daunting at first - that's why our Customer Services Team are always available to help should you need us. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Tells you all you need to know about using the Air Fryer”

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Posted 4 months ago

Hello Phil, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Thank you elle for your kindness and amazing costumer service, you helped me enormously so very happy elle thank you again.patricia mcgrory ❤️”

Helpful Report

Posted 4 months ago

Hello Patricia Many thanks for taking the time to leave your 5 star comments about the recent service received from Elle within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,457 reviews