Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 17th June, Nic sent me an email saying my warranty certificate would be arriving shortly. It has not yet arrived. I do not want to send a review until I receive it.”

Helpful Report

Posted 5 months ago

Hello Jean, Thanks for your communication regarding the warranty of your product. Rest assured one of our Customer Services Team have been in contact to confirm the warranty of your product. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“My old mixer stopped working, so I bought this one until my replacement came. However, it was so good I accepted a refund and kept this one as it was much better for cake making, looked nicer in my kitchen and was so much cheaper. Everyone loves my cakes just as much.”

Helpful Report

Posted 5 months ago

Hi Nikki Thanks for your 5 star comments about your Stand Mixer from Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. PS - your cakes made with the help of our Stand Mixer look fantastic !!! Keith - Group Customer Services Manager

Posted 5 months ago

“I have enjoyed using my Tower Air fryer, makes my fish crispy, still exploring other functions though.”

Helpful Report

Posted 5 months ago

Hello We were delighted to read your 5 star comments about the delicious meals you have cooked in your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Fantastic air fryer with rotisserie. I've never enjoyed cooking so much. Highly recommend.”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your recommendation. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Nice looking kettle matches my other tower product. Fast boil.”

Helpful Report

Posted 5 months ago

Hello It was wonderful to read your review about your Tower kettle. We were delighted it complements your existing Tower product - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I tried my new Air Fryer today and I am in Love ❤️ What have I done without one all this time 😳 Thank you so much for this wonderful product, it is so simple and easy to use, doesn't take much space and very very affordable 🤩”

Helpful Report

Posted 5 months ago

Hello Diana Thanks for your wonderful comments about your Tower Air Fryer We were delighted to read your comments - we love our Air Fryers too !!! Should you have any enquiries our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 5 months ago

“Lovely microwave and easy to use.”

Helpful Report

Posted 5 months ago

Hi Kathryn Thanks for your kind words and indeed your valuable order for your Tower Microwave. Everyone here at Tower HQ was thrilled to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I only used tower about ten times and it’s not working I use it to dry herbs as I have a ninja air fryer I use daily but has no herb dehydration so I bought a tower”

Helpful Report

Posted 5 months ago

Hi Thanks for your valuable review about your Tower Air Fryer. We were very sorry and indeed surprised to read your comments as our records indicate no previous record of you contacting Tower about your product. Our Customer Services Team are always available to assist. Once of our team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 5 months ago

“Paid nearly 200£ for my order, still didn't receive it, over 10 days, and nobody even bothered to resolve the problem, poor customer service.”

Helpful Report

Posted 5 months ago

Hi Thanks for your review - I was sorry to read your comments about the delivery of your order. Your order was placed with us 7 days ago and I am delighted to confirm it will be delivered to you today. One of our Team have been in contact with you today to confirm this. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Good quality, reasonably priced products in attractive colours. Goods arrive well packaged and on time.”

Helpful Report

Posted 5 months ago

Hello Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products, at affordable prices supported by great Customer Services Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I am happy with this product It's good quality”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Wow I don’t know what else to say for £59. It was 69 out of 10 £ discount. I would tell everybody to get them before they run out absolutely amazing and the rotisserie absolutely brilliant.”

Helpful Report

Posted 5 months ago

Hello Patrick, Thanks for your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“great little unit - works well”

Helpful Report

Posted 5 months ago

Hello Annette Thanks for taking the time to leave your comments. It was great to read your Tower product is working well. If you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“New to air frying, I found the Tower Vizion for a great price on Amazon. So far, so OK, but the Instruction leaflet could do with work. Nowhere does it tell you what to do with the grill trays! My first attempts missed them altogether and it was only by watching a 3rd party YouTube video that I realised what you do with them! Fingers crossed I now get the hang of it but please, beef up your instructions and don't assume that everyone knows how they work!”

Helpful Report

Posted 5 months ago

Hello Anne Thanks for taking the time to leave your 5 star comments. Here at Tower we understand and appreciate new products can take a little time to get accustomed to - that's why our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Omg xec20 plus corded £45 brilliant with 3 year warranty, my husband says he'd have to pay £45K to upgrade to new passat and get 3 year warranty, but says photos in the manual on disassemble for cleaning filter etc. would be helpful good work people..”

Helpful Report

Posted 5 months ago

Hello Carole, Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and suggestions and your suggestions have been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Would never buy from Tower again. We returned an item and are still waiting for a refund even after contacting customer dis-service over 3 times. I have even sent them carrier proof they have had the item back. Their customer communication really needs some work, it must be a nightmare from the ecoms depth and I cannot believe how many good reviews they have had. It us a shame because I do personally know staff at this company and am holding back and asking them to sort it for me.”

Helpful Report

Posted 5 months ago

“This helped me make food and it’s easy to use and opened a whole new world of recipes”

Helpful Report

Posted 5 months ago

Hello Many thanks for taking the time to leave your lovely review. We were delighted to read how your Tower product has helped introduce you to a new world of receipes. As always our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 5 months ago

“Ordered with next day delivery on Wednesday. No tracking information provided by Thursday morning. Phoned and order had not even been processed. Goods will be dispatched in two parcels with two different carriers. Did not say any of this on confirmation of order email. Midnight Thursday still no tracking information so obviously still not dispatched. No idea when parcels will arrive and no further communication from company.”

Helpful Report

Posted 5 months ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of your recent experience with Tower and would like to provide an update. Your valuable order contained a number of items one of which was classified as a bladed item - all courier partners are required to meet strict guidelines on the delivery of such items to ensure the safety of our customers and courier partners alike. As a result your order had to be split and allocated to our another courier appointed to deliver bladed items. I can confirm your order has been dispatched and will be with you very soon. It only leaves me to apologise for this unique occurrence which has occurred with your order. Keith - Group Customer Services Manager

Posted 5 months ago

“Warranty ID: 1717099800 Dear Sir/Madam, Would you please explain to me why the end of the warranty is the same date of the purchase & registration of the product as per your email. Warranty Starts On: 30/05/2024 Warranty End Date: 30/05/2024 Thank you for your attention Salem Zughaid”

Helpful Report

Posted 5 months ago

Hi Salem, Thanks for taking the time to leave your comments which came as a surprise to us as we have not received any previous communications from you. Our Customer Services Team are always available to assist with any enquiries you may wish to raise. One of our Customer Services Team will be in contact with you to resolve your enquiry and provide peace of mind to ensure your products have their warranty registered. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Jaheda who looked into our warranty for a kettle we bought, is a credit to towerhouse customer services, she was very helpful and informative and polite, and thanks to her we are having our kettle replaced with a brand new one. Thanks Again Jaheda xx”

Helpful Report

Posted 5 months ago

Hello Colin & Lynne, Thanks for your wonderful comments Here at Tower we are very proud of our Customer Services Team and Jaheda is one of the many stars within the team. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,222 reviews