Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,278 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th December 2024

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Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice piece of equipment does what it says on the box 📦”

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Posted 4 months ago

Hello Many thanks for your review as well as your valuable order. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent”

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Posted 4 months ago

Hello Dexter Thanks for your 5 star comments about your Tower product. Our Customer Services Team are always available should you need any help in the future - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Great product (white microwave) but would have been better if it had a white lead and plug (not black)”

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Posted 4 months ago

Hello Norma, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we offer. Your suggestion has been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Speedy delivery and looks great! Thanks ever so 😊”

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Posted 4 months ago

Hi Many thanks for your comments and indeed your valuable order. We hope you enjoy using your product - rest assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Amazing bit of kit!! Crispiest chips! Easy to use and clean, no smell. Everybody needs one of these. Worth every penny.”

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Posted 4 months ago

Hi Emma, Many thanks for your 5 star review for your Tower product. The crispy chips sound delicious. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“The tower that I had was cleaned after every use. However, within 10 months of irregular use the air fryer had broken. With a large family to feed, I am very disappointed.”

Helpful Report

Posted 4 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments especially as we have had no previously correspondence from you. We have attempted to contact you to understand your enquiry but sadly this remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 4 months ago

“I bought an airfryer that eventually stopped working. Didn’t even last a year which was ridiculous. I called customer support and they were absolutely no help. They were rude, one colleague gave false hope and said they’d be able to send me a replacement and another colleague said there’s nothing that they can do, completely contradicting each other.”

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Posted 4 months ago

“Not been able to use it as the rotisserie as stopped working after a year of purchase, awaiting a reply from your company emailed yesterday. Paul Turner.”

Helpful Report

Posted 4 months ago

Hi Paul, Many thanks for your communication. I was sorry to learn of the rare issue with your Rotisserie. Rest assured our Customer Services Team have safely received your message and we'll be in touch very soon. In the meantime thanks very much for your patience. Keith - Group Customer Services Manager

Posted 4 months ago

“This air fryer is very good we use all the time a great buy👍⭐️”

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Posted 4 months ago

Hello Sue Many thanks for your kind words about your Air Fryer. We were delighted to read how you are using your Air Fryer all of the time. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“I am happy with the product the boiled eggs are lovely However instruction booklet misleading when explaining how to cook an omelette Step 2 says grease poaching tray!”

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Posted 4 months ago

Hello Alison, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback and your comments about the Instruction Booklet has been noted. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent product, really quick delivery and easy communication. Would recommend and will use tower again.”

Helpful Report

Posted 4 months ago

Hi Many thanks for your valuable comments and indeed for choosing Tower to make your purchase. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Price, size, added bonus of rotisserie. What’s not to love? So many ways to use it too. Baby roast potatoes yum!”

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Posted 4 months ago

Hello Tracey Many thanks for taking the time to leave your 5 star comments about your Air Fryer. The baby roast potatoes you have cooked sound delicious !!! Regards Keith - Group Customer Services Manager

Posted 4 months ago

“The product I bought is amazing I love the fact the digital display is so easy to use and it cooks to perfection every time. I had another air fryer from tower but it wasn’t a digital one so I personally prefer the digital one. The price was outstanding to me too”

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Posted 4 months ago

Hello Debbie Thanks for your kind words and for being such a great customer of Tower. We were delighted to read you returned to Tower for your second Air Fryer. We do hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

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Posted 4 months ago

“I've just purchased the Tower Dual Basket Airfryer and can I say it's amazing, makes cooking so easy. It's a must buy.”

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Posted 4 months ago

Hello Ms L Many thanks for your 5 star comments about your Tower Air Fryer - we were delighted to read your amazing comments. Keith - Group Customer Services Manager

Posted 4 months ago

“Just been given the vortex vizion oven airfryer, this is my first experience with airfryers so was a bit disappointed that it didn't come with a recipe book, a bit stingy Tower.”

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Posted 4 months ago

Hi Sharon, Many thanks for your review. Here at Tower we always appreciate your comments which have been noted. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Recently purchased a T10037G Tower Scandi kettle. Very attractive kettle at an exceptionally good price. Feels a bit plasticky, but it is light for this reason. Boils quickly and water level is easy to see. We had some competitor products previously that look similar but would definitely recommend this one. Not the best kettle on the market but maybe the best value for money.”

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Posted 4 months ago

Hi Simon, Thanks for your 5 star comments about your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Recently purchased tower spray mop. Not recommended for oaps with arthritic hands, I found the water tank very difficult to remove. Mop itself fine, but tank hard to pull out. Previous make was brilliant, dont think the double tank is necessary.have to ask a neighbour to pull it out. Will be buying a different make.not a good purchase.”

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Posted 4 months ago

Hi We were disappointed to read your comments Here at Tower we always welcome our customers comments and feedback. We have attempted to contact you on several occasions to understand and resolve your enquiry - sadly you have not replied to our messages. We do hope you get in touch. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“My package was opened when I received it. I have not sampled them up but I don't no if some of the accessories are missing. I wanted to buy another one but am scared to because of the packaging. I was really disappointed when it came.”

Helpful Report

Posted 4 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments - one of our Customer Services Team have attempted to contact you to understand your enquiry further however a response remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 4 months ago

“I’m super excited with my new acquisition of tower air fryer”

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Posted 4 months ago

Hello Sydney Many thanks for your comments and indeed your valuable order for your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,278 reviews