Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very neat appliance easy and compact”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review and your valuable purchase which is greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“After sales is non existent. Delivery was quick but unpacking revealed a faulty vortex air fryer. You can’t phone as you just receive a recorded message which then disconnects. My detailed email was answered automatically telling me that I would be contacted at a later date. I am now stuck with a faulty appliance and nobody from Tower could care less. I have however received many emails telling me how Wonderfull Tower are. The last one from David was trying to sell me more products. Still no response from customer services. Disappointed would be an understatement.”

Helpful Report

Posted 1 year ago

“Unfortunately it has still not been delivered yet!...have had emails saying that there is a delay for some reason!”

Helpful Report

Posted 1 year ago

Hi Karen, Thanks for your review. I can confirm safe receipt of your message and one of our Customer Services Team will be contacting you within the next 214 hours to resolve your enquiry. Please accept our apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I would like to tell you that this is an amazing product, however I have not received it. I was emailed by Evri on 24/11/22 to say it was out for delivery then a further email saying there was a delay with delivery and they would contact me the following day. I've heard nothing since and there is no way of contacting them. I have informed Tower customer services by email and I'm currently waiting to hear back. I would be extremely grateful if this could be investigated as I have no delivery notification and feel extremely disappointed with the service Evri is supposed to provide. I have rated 5 star as I am fully aware this has been dispatched by Tower. Kind regards, Melanie Pedro”

Helpful Report

Posted 1 year ago

Hi Melanie Thanks for your review about the delivery experience of your Tower Air Fryer. One of my Customer Services Team will be in touch with you shortly to provide an update on your delivery. Please accept my apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived quickly.Love the airfryer cooks food quickly excellent”

Helpful Report

Posted 1 year ago

Hi Beverley It was lovely to read your message about how you are loving your Tower Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 1 year ago

“I like this and am using it alot. I'm disappointed and didn't realise that you can't fit a whole chicken and do roast potatoes at the same time. So a whole roast dinner can't be done in it, not with a whole chicken anyway. Everything I have cooked in it so far has been lovely”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are available in a number of sizes to meet everyone's requirements. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Very disappointed in the product arrival. The unit was boxed within a box. I opened the external box, held the carry handle to the internal box and removed. Once clear of the external box the bottom of the internal box collapsed and the air fryer and contents crashed to the floor. No tape had been added to the bottom to secure Very poor standard for safe carriage.”

Helpful Report

Posted 1 year ago

Hi John, Thanks for taking the time to leave your comments about how your parcel arrived. The photograph you forwarded will assist when we speak with our Operations Team about your issue. I do note that one of our Customer Services Team were in contact with you last month to resolve your issue. Please accept our apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered on 17 Nov for next day delivery,has not been delivered yet.not happy!”

Helpful Report

Posted 1 year ago

“Well, since we got it at home , oven is not used any longer. Food is getting made very quick and saving money in electricity. We are very happy with the air fryer. Thanks”

Helpful Report

Posted 1 year ago

Hi Jose, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to hear you've seen such great results as well as saving on your energy bills. Regards Keith - Customer Services Manager

Posted 1 year ago

“We ordered a 2 draw air fryer which arrived damaged, delivery company at fault. I contacted Tower customer services via email explaining the damage & supplied photos. I got a reply from "Sam" within an hour which was a surprise. After a couple more emails & more photos a replacement was organised to arrive with a few days. I have to say Sam at Tower customer services was fantastic to deal with. This is how all customer services should be done. We'll done Tower, I would recommend you to anyone.”

Helpful Report

Posted 1 year ago

Hello Mr & Mrs Britnell, Thanks for taking the time to leave your comments about how Sam resolved your enquiry. Sam is our Supervisor here at Tower Customer Services and always lead by example when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Unable to get hold of anyone by phone and no response to emails for over a week now!”

Helpful Report

Posted 1 year ago

Hi Terry, Thanks for leaving your valuable comments about our Customer Service. I was sorry to read your comments about the aftersales service we provide to our customers. Due to the demand for products such as the Air Fryer you ordered and then wished to cancel; we have been inundated with interest from us customers. One of our Customer Services Team will be in contact with you within the next 24 hours to resolve your enquiry fully. Please accept my sincere apologies for the inconvenience you may have experienced. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Evri delivered my Air Fryer to an unknown address. I had to go and hunt down my delivery, which was disgusting. When I eventually found it the box was in pieces and taped with Hermes tape. Once inside the box pieces missing. Had to wait a week on Tower getting back to me and still don’t have an air fryer. Need another courier service”

Helpful Report

Posted 1 year ago

“Amazing product, so easy to use & cooks quickly without drying food out. So many options to cook healthy meals can't live without it now”

Helpful Report

Posted 1 year ago

Hi Christine, Thanks for taking the time to leave your 5 star comments about the great results you are seeing with your Tower Air Fryer. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Cooks quick and is cheaper to run if you only cooking small things. Food on top shelf cooks much much quicker so be careful where you put stuff, for me a drawback is the rotisserie because of the mechanism it means you can't have a shelf in the middle, the bottom and middle shelves are far too close together”

Helpful Report

Posted 1 year ago

“Bought as a Christmas gift for my daughter and her family so not had the opportunity to see it 'in action' yet! As a matter of interest I bought it directly from you at £199.99 because there didn't seem to be any around in the shops. Now I find they've all had deliveries, so I could have bought it from Argos for £125 Black Friday price (£150 catalogue price)! Just my luck!!”

Helpful Report

Posted 1 year ago

Hi Margaret, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Im sure your daughter will love using her Christmas gift. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Still waiting for a reply from tower on a missing item in the delivery”

Helpful Report

Posted 1 year ago

Hi Roger Thanks for taking the time to contact us. As you can appreciate with the vast interest in our energy saving products such as Air Fryers, we are experiencing unprecedented levels of enquiries within our Customer Services Team. Our Team is working hard to respond to our customers messages, and I can confirm one of the team will be in contact with you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

““I ordered my air fryer on 18th November and I’ve still not received it! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed. I’ve even had confirmation from the courier Evri to say the parcel is unaccounted for!! Tower have taken my money, but no product and no response and then I receive an email to review the product! Very disappointed. Terrible customer service!”

Helpful Report

Posted 1 year ago

“I love it! I love cooking with 2 baskets makes cooking much less hastle 😊”

Helpful Report

Posted 1 year ago

Hi Helen, Thanks for your 5 star review about your Tower Air Fryer. It was great to read how much you love cooking with your product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The air fryer is everything I thought it would be , cooks quickly and efficiently . The only issue with the purchase was the fact that this company uses EVRI as their delivery service , it took 14 days for product to arrive even with the tracking provided it was hard to know when to expect delivery . I did check on the website before purchase to see how the product would arrive and nowhere did it mention EVRI .”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments about your order and delivery experience. I was pleased to read that your Air Fryer is delivering such positive results regarding the cooking. Please accept my apologies for the delivery experience by our courier partners. rest assured we do hold close links with our courier partners and your feedback has been forwarded to them. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“We have used this a few times and love it. We have used the Rotisserie function made yorkshire puds, roasted veg. Very pleased so far”

Helpful Report

Posted 1 year ago

Hi Joanne, It was great to read about the results you have seen with your Tower Air Fryer. Thanks for making your purchase with Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,234 reviews