Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,230 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the product I will have to get a receipt book to learn more”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. You can find loads of recipes online and within Air Fryer Social Media Groups. Rest assured should you require any assistance our Customer Services Team are always available to help. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Being a bit older I found the icons on front too small to read. Instructions not vg...small.print..I got more info about air fryer on the Internet and once I had wat ched an Instruction video clip, it was easy to follow. Cooked roast potatoes on chips heat and they were perfect. Fruit loaf burnt on cake heat so I assume time and heat need to.b adjusted..3 out of 5”

Helpful Report

Posted 1 year ago

“Absolutely love it. Great price. Have used Recipe book, some good tips. Would definitely recommend!”

Helpful Report

Posted 1 year ago

Hi Paula, We were delighted to read your comments about your Air Fryer. Thanks for choosing Tower for your purchase and for your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We used it a couple of times and it seems very good, obviously the more we use the more we'll get better at using it.As for now I'm very pleased”

Helpful Report

Posted 1 year ago

Hello Anthony, Many thanks for your very valuable comments. Here at Tower we appreciate that on occasions becoming accustomed to a new product may take a little time - that's why our Customer Services Team are readily available to assist should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Had difficulty obtaining rubber corners for the grill plates of my 9 litre double air fryer, I contacted customer services and Arjan could not have been more helpful, he sourced some and they are on their way to me. Arjan is a credit to you.”

Helpful Report

Posted 1 year ago

Hello Martin, Many thanks for your 5 star comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower and loves nothing more than helping our customers. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Struggle to put the basket in The plastic ends on the basket keep.falling off. I have lost one Only had it 1 week It takes much longer to cook than other makes which were cheaper Basket is so small it only fits one pasty comfortably. Tried to return it to Argos but they wouldn't replace I. Not happy!”

Helpful Report

Posted 1 year ago

“.Had trouble at first with instructions used video on Internet which helped waiting for replacement large grill rack as mine had small scratch”

Helpful Report

Posted 1 year ago

Hi Janet, Thanks for your valuable comments. I was sorry to learn of the small scratch on your grill rack - rest assured your replacement should be with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I order a basket for my Tower Air Fryer and it arrived within 2 days. Brilliant service Tower. Thanks”

Helpful Report

Posted 1 year ago

Hello Brenda, It was great to read your comments about your ordering and delivery experience for your Tower Air Fryer Basket. Our warehouse team and courier partners work very hard to ensure our customers orders are delivered quickly and safely. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I will never buy from this company again, absolutely shocking. I can't be doing with lies about my order. Il await my refund ASAP”

Helpful Report

Posted 1 year ago

Hello Tracey, We're very sorry to hear about your experience and that you feel like you have been lied to. We can assure you that we are always upfront and honest with all of our customers. Having had the opportunity to investigate this, we can see that your order left our warehouse the next day after your order was placed. Unfortunately, there seems to be a delay within the courier's network for which we are very sorry for. We can see that you are currently in communication with our Customer Support Team who are working with you to resolve this. Once again, please accept our sincerest apologies.

Posted 1 year ago

“Makes excellent toasted sandwiches”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments about your Tower product. We hope you enjoy those toasted sandwiches !!!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Disappointed really, the air fryer is slow to cook food. My old air fryer took 12m to cook frozen chips, the Tower takes 25m. Customer service response was poor saying all air Fryers are different. If I had knew this before I wouldn't of purchased this one. I wouldn't recommend this product.”

Helpful Report

Posted 1 year ago

“Brilliant being two different size baskets & works really efficiently”

Helpful Report

Posted 1 year ago

Hello Michael, It was great to read your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted you choose us for your purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant for doing smaller quantities when using a full oven is a waste of space and time. Very please with this purchase”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are so versatile as well as the potential savings they bring on your energy consumption. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The Air fryer was very good value for money as we bought it in the flash sale. It has been used on several occasions and has performed well with very enjoyable results.”

Helpful Report

Posted 1 year ago

Hi Max, It was fantastic to read your kind words about your Tower Air Fryer and the results you are seeing. We hope you continue to enjoy the delicious meals. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good prices , brilliant delivery”

Helpful Report

Posted 1 year ago

Hello Tracy, Thanks for taking the time to leave your 5 star comments about the order and delivery experience of your Tower product. We really appreciate you choosing Tower for your order and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Great piece of equipment. Display a little dark for choosing food type but can’t fault it on cooking.”

Helpful Report

Posted 1 year ago

Hello Amanda, Thanks for your comments about your Tower product. Rest assured our Customer Services Team are readily available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived with scratches all over the touchscreen panel. Customer service was very slow to respond. Instruction booklet v unclear. Esp with regards to how to use the inserts. Think we have figured it out but customer experience could deffo be better”

Helpful Report

Posted 1 year ago

Hello Linzi, It's disappointing to learn that your Air Fyer was received with scratches on. I can assure you that here at Tower, nothing leaves our warehouse in a less-than-perfect condition. We're sorry it's not been handled with care during its onward journey to you. I was delighted to learn one of our Support Team has resolved your enquiry. It only leaves me to apologise for any inconvenience and disappointment caused.

Posted 1 year ago

“Great value perhaps should have bought a bigger one !”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great service, delivered before expected date”

Helpful Report

Posted 1 year ago

Hello, We were delighted to read your 5 star comments about the swift delivery of your order from Tower. Our courier partners work hard to ensure our customers parcels are delivered quickly and safely. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought an Airfryer on the 20/07/22. I emailed Tower on 01/03/23 asking how I could receive a refund/replacement as it stopped working. Was told that I may have to wait upto 7 days for a reply by automated email. In the meantime I had to purchase a new Salter (wouldn't buy a Tower now). Received email 6 days later on 06/03/23 later (please check your records) asking for the below; --- A full description of the problem you are experiencing, including images. --- How you maintain the item(s) and frequency --- The batch number of the product: (Both numbers can be located on the rating label on the bottom/back of the product). I did all of the above including sending a picture of the Airfryer plugged in, with both the temperature dial and the timer on clearly not working. You assume after doing what was requested that you've fulfilled the refund requirements, so my husband took the airfryer to the tip. I then receive 36 hrs later from the same advisor these demands;- --- Can you please write on the front of the item itself, in marker pen, your name, your request number 693660 and today’s date? --- Can you please take a picture of this. --- On the back or underside of the appliance, please write the same information, close to the “ST4 2NL” code or, PO no. but not obscuring it. --- Please now cut the cord ensuring that this is unplugged from the mains before doing so and, as close to the body of the item as possible (about 1cm). --- Can you now take a picture, this time of the back or underside of the item, which clearly shows the “ST4 2NL” and batch no., the severed cord and the written information. --- Please also confirm the PO no on the underside of your appliance. For a 50 year old disabled woman I'm becoming increasingly stressed about not receiving the refund, as I had to buy a replacement - not hearing from them for 6 days - and wonder what other hoops I'll have to jump through to receive the £79.99 for a product that was sold that was not fit for it's purpose, as it doesn't even switch on. I do fully appreciate that it takes time to answer queries due to the huge increase in your Sales. I have email evidence showing all the above. I have written the above on another website, where in reply I was promised a response within 24 hrs...... guess what? Not heard anything back. It's a shame that Tower don't stick to their word. They also knew that the airfryer had gone to the tip before they replied to my review.”

Helpful Report

Posted 1 year ago

Hello Ali, It's disappointing to read your comments. We can confirm that a colleague did attempt to contact you via phone on Friday. Unfortunately, they were unable to reach you. However, we can see that a refund was processed on Friday. We are pleased to see that you have since spoken to a member of our Team and this is now fully resolved. Best Wishes, Tower

Posted 1 year ago

Tower is rated 4.2 based on 5,230 reviews