Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with the customer service I received from Tower. Emma was extremely helpful and had my issue sorted within a day. Thank you so much”

Helpful Report

Posted 2 years ago

Hi Sally, Thanks so much for your kind words about how Emma helped with your recent enquiry. Emma was delighted to read your message. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I am very happy with the response I have had, Emma has been very good and kept me updated all through my enquiries, pleased with the outcome.”

Helpful Report

Posted 2 years ago

Hi Tina, Thanks for your 5-star review. I was delighted to read Emma kept you updated as to the progress of your enquiry. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“What an absolute disgrace of a company. Faulty bin will not supply replacement.”

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Posted 2 years ago

Hi Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and must offer my sincere apologies for any inconvenience caused. The difficulties in providing a replacement Sensor Bin have been compounded by the fact that you were unable to provide proof of purchase to support your warranty as well as this model being out of stock due to its popularity. I have arranged for one of my Leadership Teams to contact you shortly to discuss options available to resolve your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and quality”

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Posted 2 years ago

Hi Gail, It's great to see our Tower range complimenting your wonderful kitchen. Thanks for your valuable order and we hope you visit our Tower website again soon. Keith - Group Customer Services Manager

Posted 2 years ago

“I had asked for help finding a replacement charger to my surprise a reply was sent rather quickly and informing me to a spare available. And they sent one out to me for free!”

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Posted 2 years ago

Hi Kieran, Thanks for taking the time to leave your 5-star review about how our Customer Services Team helped with your recent enquiry. Here at Tower we always appreciate things sometimes don't go to plan and we always try and assist wherever we can. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Highly recommended tower they are very helpful from start to finish they dealt with my enquiry very fast and efficiently and have sorted a replacement product for me under my extended warranty 😃”

Helpful Report

Posted 2 years ago

Hi Susan, It was lovely to read your comments about our Customer Services Team here at Tower. We always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“They got me all the information I required via email in less than 5 minutes. No hanging about for hours on a phone waiting. Impressive”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind review of your recent contact with Tower Customer Services. We appreciate our customer's time is precious and we always endeavour to resolve our customer's enquiries within 24 hours Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A heartfelt thanks to Laura. Since March she has kept me updated regarding an out of stock replacement item. An email every so often had me reassured. An absolute credit to your company. Customer service at its best.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about how Laura has helped with your recent enquiry. Laura is one of the many stars we have here within Tower Customer Services and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Thank you to Emma ,on your team for an Excellent service, dealing with a problem we had , and a quick replacement being sent out, a credit to your company Thanks again E Back”

Helpful Report

Posted 2 years ago

Hi I was delighted to read your 5-star review about how Emma helped with your recent enquiry. I've passed your kind words on to Emma. Keith - Group Customer Services Manager

Posted 2 years ago

“Service as it used to be. Laura in Customer Services went above and beyond. Brilliant advert for Tower Housewares.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your 5 star review about our Customer Services Team here at Tower. Here at Tower we always place the importance of providing quality products supporting by great customer service. Thanks agan for your wonderful comments. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower responded to my customer service enquiry swiftly with the outcome I needed, so I felt like a valued consumer.”

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Posted 2 years ago

Hi What a wonderful review to receive and read. Here at Tower we always value how important our customers are and treat our customers on an individual and personal one-to-one basis Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very prompt response from Emma to my query about registering my product. I’ve only given 4 stars because I found the website VERY difficult to navigate!”

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Posted 2 years ago

Hi Thanks for your kind review about how Emma helped with your equiry. We appreciate your valuable feedback about our website - without our customer feedback we are unable to improve our products and services. Rewards Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was helpful and prompt with her replies problem solved in 47 hours”

Helpful Report

Posted 2 years ago

Hi Marion, Thanks for your 5-star review about how Megan resolved your recent enquiry Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Louise helped to resolve my warranty claim within two days. Understandably you have to provide details of original purchase and online photos of damage and model numbers. However the email replies were very quick and Louise was very helpful and positive about my claim.”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your wonderful review I was delighted Louise helped with your warranty enquiry. Louise is one of our experienced members of the team who loves helping our great customers. Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was very helpful and we soon got my problem sorted, excellent customer service”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your wonderful comments about Megan from Tower Customer Services. Megan was delighted to read your review. Best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“Very helpful lady Louise, helpful with the missing part of my new airfryer. 😂”

Helpful Report

Posted 2 years ago

Hi DeAnne, I was pleased to read how Louise helped with the missing part for your Tower Air Fryer. Please accept my sincere apologies for any inconvenience this caused you. Keith - Group Customer Services Manager

Posted 2 years ago

“I'm eased with the product”

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Posted 2 years ago

Hello Mrs Hughes, I was delighted to read you were pleased with your product. Thanks for choosing Tower for your purchase and we hope you visit our store front again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Customer service was so helpful and very prompt at replying to my email. I had a slight problem with the colour peeling of the handle on my Airfryer. Because it was cosmetic and not electrical fault it didn’t come under the guarantee. But customer service was so understanding and gave me a free accessory kit which is brilliant. Can’t thank tower enough for this. Mrs jones”

Helpful Report

Posted 2 years ago

Hi Mrs Jones, Thanks for your kind words about our Customer Services Team here at Tower. On the rare occasions when things don't go to plan our team always places themselves in our customer's shoes to understand their enquiry. I was delighted we solves your enquiry for you. Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased a Tower air cooler and I had a query something I was not sure about. Megan was very patient with me and made sure I was happy about it . Excellent service thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful review about how Megan helped with your recent enquiry. Megan loves hearing from our customers and helping with their enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent products. A very satisfied customer!”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews