Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend bought the 17L700W Microwave from this company in December. It had a broken part when the box was opened and despite numerous emails she s heard nothing from them. Disgusting way to treat customers. Never buy anything from Tower.”

Helpful Report

Posted 4 years ago

“Trying to do the extended guarantee on a Microwave - can’t find a way of doing this. Just going around in circles. Can anyone help? Never purchased a Tower item before and having read most of the unhappy reviews, I don’t think I will bother again!”

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Posted 4 years ago

“Lovely bin, works well. Came with small dent.”

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Posted 4 years ago

“I was given the halogen as a present to replace my old one but have found although it cooks very well the halogen light has no cover around it ,unlike my old one, and the glare is so bright as to be uncomfortable and I have to use it with the extender ring on top of the glass to shield it. I took this up with Tower who told me that this was the design. I have had two different makes in the past and have never experienced this problem before. See pictures to show the Tower product and the shield on my old one.”

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Posted 4 years ago

“I have purchased the tower three piece canister set, I love the finish on the canisters ,its very smart and of good quality, but a little disappointed,as there are no wording on the canisters to indicate as to what's inside, ie no Tea Coffee or sugar, hence having to open them all to identify what's in side. Because of this I have rated them just three stars. Poor design, and disappointed with my purchase.”

Helpful Report

Posted 4 years ago

“Ok so ordered a nice new waste bin, due to arrive the 13th May 2020 but arrived today Saturday 9th May, if that is Hermes under a "huge" strain for deliveries then well done Hermes thank you, Now trying to register the product filled in all the details send it off immediately "Server Error (500)" great start........”

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Posted 4 years ago

“Very pleased about the performance of my new air fryer but, dissappointed that had to exchange it after 3 weeks of use due to the pan coating peeling off.”

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Posted 5 years ago

“The party ordered was delivered promptly although there was parts missing, after phoning twice and in both cases I was told I was right and that they would short it out and send the missing item ie the seal off the indicator valve for the pressure cooker but it still not working as no valve has turned up yet”

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Posted 5 years ago

“Great product but I had to pay and wait a couple of weeks for delivery so did not have anything to put my rubbish in”

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Posted 5 years ago

“Operating instructions hard to follow”

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Posted 5 years ago

“I purchased a set of white pans with rose gold handles 7 months ago very disappointed as the pans have discoloured on the outside and the stains do not wash off also the handles are to hot to pick up and a towel has to be wrapped around the handles”

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Posted 6 years ago

“Stainless Steel Pressure cooker 6l. Good product but no instructions on how to use it... which is very odd and rather dangerous.”

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Posted 6 years ago

“I've always liked Tower makes of appliances and I love your soup maker but it's not working”

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Posted 7 years ago

“I'd always wanted to be able to smoke some foodstuffs and bought this mainly for that purpose; it's a great pressure-cooker also and very useful and convenient (easy to use too!) Sadly, I remember the 'old' quality and this does not compare to being half as sturdy - even down to the Tower logo which fell off after the 1st use as it is plastic and (not metal) and only has simple adhesive to glue it on. After an initial trial and error, I have used the hot-smoking feature many, many times for pulled pork and beef dishes and have been delighted with the flavour and tenderness of the meats, however, it will not cold smoke at all. I love smoked fish and cheeses and have tried this function several times but the smoker will not heat up and I open the cooker several minutes later to find food exactly as it was when I 1st put it in. The pressure-cooking has been great and so easy when compared to my older non-electric cookers, so I have really put it to some tasty recipes and loved the simplicity of its use. I'd love to see more recipes included to put it to full use, but as time has passed, I have become used to how it operates and made up my own...some have had to be re-cooked for a few minutes longer as I've been working in the dark somewhat due to so little guidance when it was purchased. Overall, I would be lost without it and would buy again, even though I cannot make full use of all its features.”

Helpful Report

Posted 7 years ago

Hi Thanks for the overall fantastic review, it's great to see that you're happy with your pressure cooker and smoker! It is however, a shame to see that the cold smoking function isn't working for you. Providing everything has been followed on page 13 of your manual, I can't see why this isn't working :(. You can by all means give us a call on 0333 220 6066 to see if we can help in any way. Kind Regards Tower Customer Support

Posted 7 years ago

“EASY TO USE”

Helpful Report

Posted 7 years ago

Hi Marcella, thank you for leaving us a review, we're glad to hear you found your item easy to use. If you ever need any help with anything then please call us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk and we'll see what we can do for you. Kind regards, Tower Support Team.

Posted 7 years ago

“Nice 3 in 1 Sandwich Toaster!! Sandwich, Toasties, waffles in few mins Great value for Money”

Helpful Report

Posted 7 years ago

Hi, thank you for taking the time to leave us a review, we're pleased to hear you are happy with your toaster. If you do require any assistance then please call us on 0333 220 6066 or send an email to customerservice@towerhousewares.co.uk and we will be happy to help

Posted 7 years ago

“I could easily cook my beans and make soup in the pressure cook”

Helpful Report

Posted 7 years ago

Hi, thank you for the review, we're glad to hear you have found your pressure cooker easy to use. If there is anything we can help with then please contact us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk. Kind regards, Tower Support Team

Posted 7 years ago

“I have at home two of your products, the pressure cooker with smoker and halogen oven. Generally we are happy to use them nearly every day, they work nearly excellent. But there is few issues, why I cant give it 5 stars. Halogen oven: the print near setting buttons started to come off after short period of use, shortly there will be no signs of temperature and time settings. Also timer got stuck few times, so we cant any more let cook the meal and leave the house. And the pressure cooker: the manual is very poor, we needed to find on its own, how to operate the device. And my disappointment just grew bigger after I discovered the crack near the handle. This must happened during shipping, but I found it about two weeks after delivery. I did not spot it straight after box opening, it expanded and become visible after first use. But I am convinced that third time will have a good luck, I am going to order another p. cooker smoker for my friend as a wedding gift. Hope this time will be everything OK!!!”

Helpful Report

Posted 7 years ago

Hi Martin, thank you for taking the time to leave us a review. I am very sorry to hear you have had problems with your halogen oven and pressure cooker. I have passed on your feedback about the transfers coming off so we can look into improving this in the future. If your cooker and halogen oven are under a year old you can ask the retailer for a replacement. If they are over a year old and you registered for the extended warranty with us, or if you need help using your pressure cooker then please contact us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk and we will be happy to help. We are however happy to hear that you are enjoying using our products overall, I hope the issues you are currently having get resolved for you soon. Kind regards, Tower Support Team

Posted 7 years ago

“Good product. Non stick surface needs to last longer.”

Helpful Report

Posted 7 years ago

“Aesthetically pleasing, cleans well and does the job. The non-stick surface would be better if it maintained its effectiveness for longer.”

Helpful Report

Posted 7 years ago

Tower is rated 4.2 based on 5,448 reviews