Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,238 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broken Knob on 6 month old air fryer- quickly resolved by Megan without any hassle.”

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Posted 3 years ago

Hi Thanks for your 5-star review about how Megan handled your recent contact with our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“I'm pleased with my purchase to go with my Tower actifry makes lovely roasties and chips I'm very happy with my purchase 10 out of 10”

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Posted 3 years ago

Hi Laura, Many thanks for your valuable order - we were delighted to read your 10 out of 10 purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I had a cosmetic fault arise with a product and reported this to the warranty dept. I had registered the item for the free extended warranty cover. After carrying out the authenticity checks, I was quickly offered a replacement item at no extra cost. The service I recieved was exemplary! Thank you Tower!”

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Posted 3 years ago

Hi Trevor, Thanks for taking the time to leave such a wonderful review. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 3 years ago

“Ultra fast & courteous response from customer service to my request for operating instructions. For me, evidence of excellent customer service s much more important than price when deciding equipment purchases.”

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Posted 3 years ago

Hi We appreciate your kind words about the recent Customer Services you received from the team here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service and prompt delivery”

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Posted 3 years ago

Hi Heather, I was delighted to read your 5 star review about your delivery experience. Thanks for your valuable order - please feel free to visit our Tower website again soon. Keith - Group Customer Services Manager

Posted 3 years ago

“I had a problem with my registration form eMail but when I asked for help it was sorted out Very quickly well done”

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Posted 3 years ago

Hi I was pleased to read your enquiry was dealt with quickly and efficiently by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Great customer service , excellent products A+++”

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Posted 3 years ago

Hi Sarah, Thanks for your valuable order for the Tower Airfryer. It looks a great addition to your kitchen. Keith - Group Customer Services Manager

Posted 3 years ago

“Took a long time to resolve this. I had to buy a replacement kettle in the meantime. It was eventually resolved & a replacement is being sent. I also do not understand why you use a premium rate Telephone number.”

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Posted 3 years ago

Hi Dave, Thanks for your review. Having had the opportunity to read your review as well as investigate your communications with ourselves I can see our efforts to resolve your enquiry were delayed by multiple messages being received as well as you not being able to provide the warranty details for your product. Once these were passed across to ourselves we were able to resolve your enquiry fully for you. I can also confirm that our Customer Services contact number is not a premium rate number. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a 5 piece Damascus Knife set in August 2020 with a 5 year warranty one of the knives snapped when cutting a pice off cheese and tower are refusing to replace under the warranty knife is just under 2 years old so be aware and don’t buy these inferior quality knives and the warranty is a lot of rubbish I will never buy any tower products again so be aware people”

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Posted 3 years ago

Hi John, Thanks for your review - I was disappointed to read your comments. Once we had received the full details of the circumstances surrounding your issue we have honoured your warranty and replaced your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Megan at customer services was most helpfull, also sorted out my problem”

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Posted 3 years ago

“All air fryers are the same right, well no, I was very presently surprised by my new Tower air fryer, it actually cooks better, faster and appears to be easier to clean, all in all a satisfied customer.”

Helpful Report

Posted 3 years ago

Hi Nick, What a fantastic review to read !!! We really appreciate your kind words regarding our Air Fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

Hi Thanks for your 5 star review - here at Tower we always place our customers at the heart of everything we do. Keith - Group Customer Services Manager

Posted 3 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

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Posted 3 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

Helpful Report

Posted 3 years ago

Hi Betti, I was delighted to read your 5 star review regarding our Bread Maker. Keith - Group Customer Services Manager

Posted 3 years ago

“Had a faulty bread machine. Once I informed customer services, they were able to replace the item. The communication and assistance provided was efficient and professional .”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review. I was pleased to learn your recent enquiry was resolved fully by our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Josh handled my query superbly!”

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Posted 3 years ago

Hi Josh, Thanks for your kind review about how Josh recently handled your enquiry. I have passed your valuable comments across to Josh who was delighted to read them. Keith - Group Customer Services Manager

Posted 3 years ago

“A bit early to submit a review, i have only used it twice. However i think it will be very good for cooking certain things like oven chips. I have deducted one star because it is a little difficult to clean in my opinion. Would still buy it.”

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Posted 3 years ago

Hi Thanks for taking the time to leave your review. Rest assured should you have any queries about your product our Customer Services Team are readily on hand to assist. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“It's been 9days since I placed my order and only part of the order was delivered a full 7 days after paying for next day delivery. Do not use this company as they use the world's worst delivery service Hermes and I'm still waiting for a human from Tower to contact me and explain where the rest of my delivery is!!n I would give zero star if I could”

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Posted 3 years ago

Hi Keith, Thanks for taking the time to leave your review. I was disappointed to read your comments and your 1 star review. After investigating your enquiry it shows the issue with the delivery was as a result of missing information provided when you processed your order. This has been confirmed to you in recent discussions with one of my Leadership Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love my Tower Slow cooker but when I wiped the front with the tea towel the writing (off , low , high.) got smudged beyond recognition. Can I use a marker?”

Helpful Report

Posted 3 years ago

Hi Thanks for your review. I was sorry to read the issue with the writing on your Slow Cooker. As this is the first contact you have made to ourselves I have arranged for one of my Customer Services Team to contact you within the next 48 hours. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Megan has been fabulous sorting a spare part for me! Love my air fryer best purchase I’ve made. Thanks”

Helpful Report

Posted 3 years ago

Hi Carly, Thanks for your kind words about your recent contact with Customer Services. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,238 reviews