Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love love the bin, my kids love it too”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your 5 star comments about how much you love your new Bin. Here at Tower we are slightly biased when it comes to our products and we love our Bins too !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It’s a nice colour to Match our other equipment”

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Posted 1 year ago

Hi Matthew, Thanks for your 5 star comments and indeed your valuable order from Tower. I was delighted to read your latest product is a match for your other product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Really simple and easy to use. Affordable and looks the part. I do all my oven cooking now in my air fryer as its easy to clean too. Ovens aren't for sure. If you don't have one i think it’s probably time to invest. You don't have to pay lots of money for one, same result and less technical if its cheaper.”

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Posted 1 year ago

Hello Mupity Mu What a wonderful review to receive about your Air Fryer. Everyone here at Tower HQ was delighted to read your kind words and that you picked Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It’s so good easy to use perfect for cooking thanking you”

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Posted 1 year ago

Hi Thanks for your 5 star comments and for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Tower make it impossible to get spare parts for their over priced junk !”

Helpful Report

Posted 1 year ago

Hi Ned, It was disappointing to read your comments regarding a request for a spare part. Here at Tower we never make it difficult in any way for our customers. To understand your enquiry a little clearer one of my Leadership Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It's the wrong size for my pot but good quality.”

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Posted 1 year ago

Hello Judy, Thanks for taking the time to leave your comments about your Tower product. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The Tower Airfryer is an efficient, cost effective and healthier option to fry your snacks and get your sunday parties kicking in 15 mins. Its very easy to clean, very low maintenance and works everytime. Highly recommended.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your fantastic 5 star comments about your Air Fryer. When it comes to our Air Fryers we are a little biased and we think our Air Fryers are great !!! If you have any enquiries moving forward please be assured our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Good product fair price”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Website was so easy to navigate and fab range of products. The delivery was so quick and I can't think of anything negative! Will definitely buy again.”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for taking the time to leave your comments about your recent positive order experience from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Got my tower made a roast and it was abs fantastic the meat was so juicy and tender and the crackling on meat was so crispy I recommend the tower it’s just as good as a ninja if not better”

Helpful Report

Posted 1 year ago

Hello Catherine, Many thanks for your kind words and recommendation about your Tower Air Fryer. Our Air Fryers are so versatile and it was wonderful to read about the delicious roast dinner you cooked. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have bought item for a Xmas gift”

Helpful Report

Posted 1 year ago

Hi Katrina, Thanks for choosing Tower to make your valuable purchase Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Worth every penny. Clear instructions. Although still experimenting meals I have so far prepared have been successful especially the kebabs once I grasped how to set them up”

Helpful Report

Posted 1 year ago

Hello Teresa, Many thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we are very proud of our Air Fryers and we were delighted to read your kind words. Rest assured our Customer Services Team are always available should you need any assistance in the future Keith - Group Customer Services Manager

Posted 1 year ago

“My first ever Air fryer. A bit noisier than a small fan heater. Interesting design like an alien bot egg or a strange crash helmet. As expected: quick cooking time and relatively low power consumption. Just cooked Chicken nuggets in 8 minutes and was just right. I can't do comparison, but I would say that the 4ltr Air Fryer is a perfect kitchen appliance for one person. Thanks to Iceland for the great discount offer, making it inexpensive and a great bargain deal.”

Helpful Report

Posted 1 year ago

Hi Graham, Thanks for taking the time to leave your kind words about your Air Fryer. Rest assured our Customer Services Team are always available should you require any assistance moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased a Tower Generator Steam Iron. There not cheap!! May have had it couple of years, not the sort of item I keep the receipt for. The other day whilst ironing I placed the hot iron on the stand which is what you are supposed to do whilst I folded my duvet cover and put it away. Went back to the iron to do some more ironing and could smell burning, lo and behold the iron had "melted" the base unit. The next day although turning on it wouldn't heat up. Meanwhile I contacted Tower to see if they could throw any light on what might have happened. Despite emails back and forth it was mainly some silly person keep asking me for the warranty or the receipt when I had informed her from day one that it wasn't under guarantee. The one thing she did say was that it was normal procedure for a person to place the hot iron on the stand and it shouldn't have caused me any problems. Now they are just ignoring me. Wont buy one of there irons again!! Ps, it wont allow pictures.”

Helpful Report

Posted 1 year ago

Hello David, I was sorry to read your review about the fault with your Tower Generator Steam Iron as well as your comments that our efforts to understand and resolve your enquiry were unsatisfactory to you. Here at Tower our trained Customer Services Advisors always endeavour to obtain as much information as possible to help our customers with their enquiry. I'm sure will appreciate how difficult it is to throw any light on how a fault may have happened without actually viewing and inspecting your product. I was pleased to learn your enquiry has been resolved with a replacement Iron being arranged for you. It only leaves me to offer my personal and sincere apologies for any perceived shortfall in the service you have received. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brought the tower 4L air fryer few weeks ago and have ONLY used it a handful of times BUT so far am impressed.... good value for money and easy to use and clean... would DEFINITELY RECOMMEND!!! 👍🙌🫡💯💯”

Helpful Report

Posted 1 year ago

Hi Emma, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to read how impressed your have been so far with your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Iron arrived 2 days after ordering, but unfortunately the water filling cup was broken. This problem was quickly dealt with and a replacement arrived the next day. An excellent and friendly service. Thank you.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your 5 star comments about Tower. I was sorry to learn of the issue which had occurred with your Steam Iron but I was delighted to read how our Customer Services Team acted quickly to resolve your enquiry. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Most part's out of stock unable to repair forced to buy a different product”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments about Tower. We were very surprised to read your comments as your review was the first time you contacted Tower with your enquiry. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your enquiry further to see if we can assist in anyway. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“frying pan is good to use but slight chip due to very poor packaging in massive box”

Helpful Report

Posted 1 year ago

Hi I was sorry to read about the condition of your Frying Pan upon delivery. Rest assured one of our Customer Services Team will be in contact very soon in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Tower Cerastone T81276 Forged 5 Piece Pan Set I purchased this set from Amazon and I received on 15th July this year. The coating on the 20cm pan has started to come off between the two rivets which hold the handle in place . The set comes with one year warranty which can be ,and has been , extended to 5 years. So I contacted Tower by email and phone . I admitted that I might have put the pan in the dishwasher a couple of time in the last three months . The lady at Tower customer services stated therefore the warranty is null and void . I have had this pan for three months and the coating is coming off. The paper work from Tower says DISHWASHER SUITABLE . But admittedly is does then go on to say that using a dishwasher may impact the life time of the pan . But no where does it say DO NOT use a dishwasher . But it does say DO NOT 5 times on the same page. I believe it should say DO NOT put in the dishwasher as this will make your warranty null and void . On the Amazon web page for this product as of this morning it says DISHWASHER SAFE: The non-stick ceramic coating prevents food from sticking to the surface, and this pan set is dishwasher safe for an even easier clean after cooking. It also says A BRAND YOU CAN TRUST: I don’t think so anymore . I am total unhappy about the poor performance of this product. I believe I have not been clear guidance by either Tower or Amazon on how this product should be cleaned. In fact if it said DONOT PLACE IN THE DISHWASHER . I would not have bought the product . Ps when I attach a photo I appear unable to submit my review , that’s curious don’t you think”

Helpful Report

Posted 1 year ago

“Huge 6L tray caters for most events/meals. Only had a couple of weeks but easy to use and great results. Would recommend.”

Helpful Report

Posted 1 year ago

Hi Harry Many thanks for your 5 star comments about your Tower product - I was delighted to read about your initial results. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,225 reviews