Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my air fryer that I ordered on 25/12/22, as my courier lost it and I'm waiting for a replacement. I do have a 4 litre, 1 drawer tower air fryer that I love.”

Helpful Report

Posted 1 year ago

Hi Clare, Thanks for taking the time to leave your comments about your replacement Air Fryer. I can confirm your replacement Air Fryer is heading to you - one of our Customer Services will be in contact with you very shortly to confirm. Please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought after seeing my daughters at Christmas ..and I can in all honesty say ..I love it .I haven't used my big electric cooker in the three weeks since I got my duel air fryer. I am so pleased its efficient easy to clean its saving me at least £3 to £5 a day in energy costs and the food is lovely. I'm still learning different tine / heat settings etc on meals to cook but the match cooking is a game changing additional bonus ..I'm delighted”

Tower 5 star review on 17th January 2023

Helpful Report

Posted 1 year ago

Hi Christine, What a wonderful review to read about your Tower Air Fryer. It was great to see the results of the delicious meal you cooked - hope it tasted as good as it looked !!! Rest assured if you have any enquiries our Customer Services Team are readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I’m using less fat and it’s cleaner faster and more efficient than cooking on the stovetop”

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Posted 1 year ago

Hi Marilena, Thanks for your 5 star review about the benefits you are seeing by using your Tower Air Fryer. Many thanks for choosing Tower or your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Sophie dealt with my unusual guarantee query quickly and decisively, solving the issue in no time. She even checked up I was OK when I hadn't responded to her initial response for a day or two. Great service!”

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Posted 1 year ago

Hello Michael, It was wonderful to read how Sophie from our Customer Services Team helped with your recent enquiry. Sophie is one of the many stars we have here at Tower and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great fro chicken”

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Posted 1 year ago

Hi Gordon Thanks for your 5 star review about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the Vortx 9 Litre Dual Basket Air Fryer as a Christmas present. It arrived in its original box (no courier safe packaging) in an opened state and was completely torn down one seam with other various major box damage. As this was delivered to a neighbour I was unable to reject it at the door. You cannot speak to Tower for love or money, everything has to be done through email. I sourced another one from another seller with next-day delivery (and a lot cheaper). The product itself is fine, it does what it says on the tin. Unfortunately, however, I can only give Tower Housewares three stars. I knocked one star off for the long-winded returns (got my refund the second week in January) and the other star was knocked off because of the courier they used (Evri), who does not seem to take care of what they are delivering. (Word to the wise: Try and avoid companies who use Evri, previously known as Hermes. They are awful, really awful. Read the Evri reviews on this site.)”

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Posted 1 year ago

“Fabulous customer service from this company. Shout out to Megan thank you so much!!!!”

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Posted 1 year ago

Hello Brenda, Thanks for taking the time to leave your lovely comments about Megan. Megan works within our Customer Services Team here at Tower and loves to ensure our customers enquiries are resolved fully. Take care. Keith - Group Customer Services Manager

Posted 1 year ago

“Yes we are enjoying our Tower Air Fryer😀. Think I need a recipe book but so far it has produced lots of lovely meals.”

Helpful Report

Posted 1 year ago

Hi Margaret Many thanks for your review about how you are finding your Tower Air Fryer. It was lovely to read you are enjoying using your Oven. Should you have any enquiries please do get in touch with our Customer Services Team. Keith - Group Customer Services Manager

Posted 1 year ago

“lovely item”

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Posted 1 year ago

Hi Nadiados Thanks for your 5 star review about your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Got our Tower about 4 weeks ago and can't say anything but good things. Food is cooked well and it doesn't need the heat up time like a oven would need. It even helped with the cost of electricity ( which now days is a massive bonus ).”

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Posted 1 year ago

Hello Louise, It was wonderful to read your kind words about your Tower Air Fryer. Our Air Fryers are very versatile and its great you are seeing the benefits. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I had a problem with my Tower steam mop where the temperate was not heating the water. (probably the heating element) ? I spoke to Laura in customer services and she was very helpful. Asked me a few questions and requested photos. It was resolved quickly with a replacement being sent out by courier within a week. ** Well done Laura **”

Helpful Report

Posted 1 year ago

Hello Dean, Thanks for your kind words about how Laura helped with your recent enquiry. Laura from our Customer Services Team is one of the many stars we have here at Tower and was delighted to read your review. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love this so easy to use. My cooker is redundant”

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Posted 1 year ago

Hi Maggsmac, Thanks for your 5 star review about your Tower Air Fryer. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Love my Tower Air Fryer 7 litre & only had for a week and hardly used my oven. Easy to use, clean especially if you use a silicone mould. I’ve cooked so far Jacket potatoes which were soo crispy but soft, baby new potatoes, Roast potatoes, chicken breast, whole extra large chicken, omelettes, arancini balls, mushrooms, peppers, asparagus, salmon & that’s not all. Highly recommend.”

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Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower Air Fryer. The meals you have cooked all sound delicious. Many thanks for recommending Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Hopefully first one was a bad production model returned to shop of purchase as unit (Model No. T17038) manual 5 in 1 11lt as packed in after just 5 uses. Have purchased second unit hopefully will be better.”

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Posted 1 year ago

“Dual basket- cook unevenly- significant difference between the two. No audible beep when timer finishes. Generally disappointing.”

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Posted 1 year ago

“The instructions for use are extremely basic and we think a more comprehensive booklet should be included with the purchase with some recipes/suggestions within. We are slowly getting to try different things but it is on a trial and error basis”

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Posted 1 year ago

“I am very happy with my 4L Tower Air Fryer, apart from one negative. A grill pan is provided, which comes with 4 tiny black rubber protectors for each corner to avoid the fryer getting scratched. These protectors come off very easily, which I wasn't aware of, so when you wash the grill pan, you need to remove them beforehand or they will disappear down the plug hole. Such a silly design I thought, I have to take them off before washing then put them back on after. I have to make sure I put them in a safe place when I do take them off, have already lost one down the plug hole so now have only 3. It's an inconvenience as far as I am concerned. Why would you design it this way?”

Helpful Report

Posted 1 year ago

Hi Steph, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers as to how we can further improve our products. Rest assured your suggestions have been forwarded to our Product Development Team. Keith - Group Customer Services Manager

Posted 1 year ago

“Got an air fryer for a Christmas present. Delighted with the product”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star review. We were delighted to read about receiving your Tower Air Fryer as a Christmas Gift. Rest assured should you have any enquiries our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It must have arrived early hours of Saturday morning, left out in rain, no plastic covering or address on box..How Evri knew where to deliver ??? Scratches over top of air fryer.. No maximum fill lines in baskets.. Only basic hard to understand instructions... No recipe booklet.. First time used last night and using 'smart finish'....didn't work... Couldn't get both baskets to work at the same time.....gave up after an hour....not happy. Company I bought from won't let me return it.....(health and hygiene)!! Not happy at all...”

Helpful Report

Posted 1 year ago

“Tower Steam Iron T22021 Nice iron but because I have arthritis in my hands I find it awkward to grip due to the position of the steam burst button”

Helpful Report

Posted 1 year ago

HI Thanks for taking the time to leave you review about your Tower Steam Iron. We were sorry to read about your circumstances about the Steam Burst Button. Rest assured our Customer Services Team are always available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews