Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Tower products, great design and functional.”

Helpful Report

Posted 2 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments about our products. We hope to visit our store front again soon !!! Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a Air fryer because I already had one but it was small so I gave my old one to my mum and I brought a bigger one. I was waiting a very long time for it... I called many times being told lots of different reasons way I hadn't received it. Not very happy. I got my Air fryer today but had to wait longer than I thought!!”

Helpful Report

Posted 2 years ago

Hi Frances, Thanks for your valuable comments about your recent order experience. Here at Tower we love hearing from our customers about how we can improve our processes and service. Thankjs Keith - Group Customer Services Manager

Posted 2 years ago

“I sent them back waiting for refund that has not çome”

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Posted 2 years ago

Hi Michael, Thanks for your review - we were disappointed to read your comments about the return of the product you ordered in error. Your parcel was returned to ourselves on 14th March and your refund was issued on 17th March. Within our return instructions it confirmed to allow up to 10 days for your parcel to be received, inspected and your refund to be processed. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I've had good experience in the past but with my latest order the customer service was terrible”

Helpful Report

Posted 2 years ago

Hi Michaela, Thanks for taking the time to leave your comments about your recent customer experience. We were suprised to read your comments especially as we are unable to trace any contact from you via your order number or email address. We would welcome you contacting ourselves with your issues at the following email address customerservice@towerhousewares.co.uk Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower window vac is an excellent product and easy to use. It leaves the windows streak free and sparkling. When it had a little problem my issue was dealt with promptly and efficiently by Louise and I couldn't be happier with the after sales service. The UK could do with more companies like Tower. Well done.”

Helpful Report

Posted 2 years ago

Hi Jo, What a fantstic review to read about our product and the after sales service you recently received. Here at Tower we always place the customer at the heart of everything we do and Louise is one of the stars within our Customer Services Team. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered an airfryer on 01/03/2022 was told my airfryer would be with me by Monday 14/03/22 still no airfryer Called customer services now said it would be with me on Thursday 17/03/22 I don’t know what to believe anymore. 🤷🏽‍♀️”

Helpful Report

Posted 2 years ago

Hi Sofia, Thanks for your review regarding your recent order experience from Tower. I was sorry to learn of the delays encountered due to the replenishment of stock for this very popular Airfryer. I was pleased to learn your Airfryer has now been delivered to you and once again offer my apologies for the delays. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“thank you Liberty for resolving missing parts of my Tower T17076 and quick responce cheers john be safe”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your kind words about how Liberty solved your recent enquiry. Liberty was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Our airfryer unfortunately became faulty and we were no longer able to use this. I contacted customer services who Initially asked for me to try few things first to get working, as this didn't resolve the issue a replacement fryer was agreed to be with me in 5 days...this was all turned round In a day.”

Helpful Report

Posted 2 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Services Team. On the rare occasions when things dont go to plan our Customer Services Team are available to help our customers. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“ordered a air fryer oven on thursday last week at a cost of over £120 for next day delivery did not arrive so emailed still noreply then phoned and was told out of stock but coming in on the 14th so will be dispatched then for tuesday delivery ?still no email to say its been sent which i belive was a lia to get me off the phone still saying in stock on there web site that is wrong they take you money then could not care less .tried to phone today but they are onle open for a couple of hours a day??that is when most people are at work so you waste your time trying to get through and dont answer emails disgusting company have now informed my credit card company keep clear of this company”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your review regarding your recent order. I was sorry to read your comments. Having had the opportunity to investigate your enquiry I can see one of my team emailed you on the same day your order was placed to manage your expectations about the scheduled delivery date. I do notice that you have used 2 different email addresses - one for your order and one for your communication to us. Please accept my apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered a 14.5l oven on Thursday last week for next day Phoned on Friday as the phone lines only open for a couple of hours a day Emailed with no reply Told Friday would be dispatched on Monday still no item sent Disgusting company take your money then could not care will never use this company again keep clear or you will be lied to with any excuse they think of”

Helpful Report

Posted 2 years ago

“When I ordered my fryer and pressed next day delivery I didn't realise a hurricane was going to hit Britain that evening! But bless them my order was delivered on Sunday morning about 10am instead of Saturday! Very happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi Thanks for your fantastic review. Our courier partners do a great job ensuring our customers receive their parcels on time. Thanks for your order. Keith - Group Customer Services Manager

Posted 2 years ago

“After ordering a number of items for next day delivery on 26th feb, I am still awaiting items and for the ones I have received I’ve had to chase them every step of the way. None of the delays were communicated to me without me chasing. Appalling customer service.”

Helpful Report

Posted 2 years ago

Hi Caroline, Thanks for taking the time to leave your valuable review about your recent delivery experience. I was sorry to learn of these difficulties. Rest assured I will be addressing your issue with our courier partners at our next service review meeting. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“In October '21 I bought a Tower RVL30 Cordless vacuum cleaner in Kilkenny, Ireland. I didn't register the purchase for guarantee . it is great, handy and easy to use. However somehow I mislaid the charger and it just cant be found. I emailed Tower as I couldn't find a charger on the website, I feared that I would have to buy another RVL30 to get the right charger. I received an immediate response from Laura that a new charger would be sent free of charge!! Turned out that shipment to Southern ireland a problem now so the charger is now on the way to my daughter in Belfast. What a service! Brilliant!!”

Helpful Report

Posted 2 years ago

Hi Emmet, Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place our valuable customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great fast support. Uploaded my Receipt sent photos and received a replacement part within a week. Brilliant customer services polite and helpful Top marks. Thankyou”

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Posted 2 years ago

Hi Steve, It was so pleasing to read your kind words about how our Customer Services Team handled your recent enquiry. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 2 years ago

“The kettle that I ordered arrived slightly damaged. One phone call, that was answered immediately, to Tower and a replacement was shipped for next day delivery. Now THAT is customer service.”

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Posted 2 years ago

Hi Mike, What a wonderful review to read Our Customer Services Team were delighted to resolve your enquiry. Thanks Keith - Customer Services Manager

Posted 2 years ago

“Disgusting service I have waited over 2 weeks for my delivery and still havent received my order I have sent countless emails explaining the situation and they are promising my parcel will be delivered by a certain date but never arrives I will not be ordering again of this site absolute shambles!!”

Helpful Report

Posted 2 years ago

Hi Amy, We were very surprised to read your review about the delivery of your parcel. Having checked our messaging platform it shows none of the countless emails you mention in your review. Please get in touch with our Customer Services Team at customerservice@towerhousewares.co.uk where we would be delighted to assist with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

Hi Wendy Thanks for taking the time to leave your 5-star review about the service you recently received from Tower. Your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service. All was dealt with very Efficiently and quickly. The appliances are being replaced.”

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Posted 2 years ago

Hi Ann, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. I was pleased to read your enquiry was resolved quickly and efficiently. Thanks again Keith - Grop Customer Services Manager

Posted 2 years ago

“Excellent customer service around when my microwave become faulty and it had to be replaced.”

Helpful Report

Posted 2 years ago

Hi Cherry, Thanks for your kind words. On the rare occasions where things don't go to plan our Customer Services team are readily available to resolve our valued customers enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hi Wendy Thanks for your 5 star review about the service you have recently received from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews