Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was super quick and efficient emailed me back right away and ordered my missing parts immediately very happy”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your positive comments about our Customer Service within Tower. I have shared your kind words with the team !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service . Regular follow up and resolved to customer satisfaction”

Helpful Report

Posted 2 years ago

Hi Anne I was delighted to read your 5 star review about how Towers Customer Service Team resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and communication. New exactly what I was looking for and very prompt in replying to my emails”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for your wonderful 5-star review. I was delighted to read our Customer Services Team handled your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Our kettle developed a fault with the thermostat about a year in. The response time from Tower (thank you Liberty!) was first class and everything was sorted out to our satisfaction very quickly.”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how our Customer Services Team and in particular Liberty resolved your recent enquiry. Liberty is one of our stars within the team and loves speaking with our valued customers. Best wishes. Keith - Group Customer Services Manager

Posted 2 years ago

“Having registered my Square Sensor Bin under the company's 5 year warranty scheme I had to make contact with them 2 1/2 years after registration as the cog part of the lid had disintegrated rendering the lid unusable which was obviously a crucial part of the sensor mechanism. I received a quick response and once I supplied them with photos and a video of the problem the company are now sending me a new bin as a replacement. Excellent communication and customer service delivered by Annie.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for getting in touch and leaving your kind words. I was delighted to read Annie had resolved your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had bought two tower smokeless grills and one had a temperature probe missing so I contacted tower to see if I could buy one. Towers customer service was excellent and sent me one free of charge the next day. I couldn’t ask for a better service.”

Helpful Report

Posted 2 years ago

Hi Gill, Thanks for your review. I was sorry to learn one of the temperature probes was missing - on the rare occasion when things don't go as expected our Customer Services Team are available to resolve your enquiry. Thanks again Keith - Group Customer Service Manager

Posted 2 years ago

“Bought a Tower 6 litre Sure Touch pressure cooker last year,the lid blew off about 6 weeks ago,I contacted Tower for a refund ,they told me toncontact the seller,I've emailed them about4 times and had not one reply from them to date,I wish they'd get back to me,so that I can get a refund under the 10 year guarantee,I findvthem a little ignorant,I was good enough to buy their product but their not good enough to honour the ten year guaranntee.”

Helpful Report

Posted 2 years ago

Hi David I was very disappointed to read your review, especially about the lack of responses from Tower Customer Services. Throughout the course of your issue, we have maintained regular and quick dialogue with you and to resolve your enquiry we requested you contact the original retailer to resolve your purchase. It only leaves me to apologise if you feel Tower Customer Services failed to meet your requirements. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing product easy to use”

Helpful Report

Posted 2 years ago

Hi Many thanks for your review about the use of your Tower product. Should you have any enquiries please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very quick respond for part I required ,got in 3 days. Very good service!”

Helpful Report

Posted 2 years ago

Hello Pradeep, It was lovely to read your positive comments about how our Customer Services Team resolved your recent enquiry. Here at Tower, we place the customer at the heart of everything we do. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a T17065 air fry oven really enjoying it. Bought some more oil trays from Chloe H (very enthusiastic and helpful). Asked about the rotisserie fork's and shaft, weren't in stock but she was going to send the demo on as my fork's were bent and i can't use. Parcel turned up today (quick delivery) NO rotisserie stuff. When will i getting them. Keep smiling Chloe H and I'll remark the score when missing items turn up.”

Helpful Report

Posted 2 years ago

Hi Daren, Thanks for your review regarding your recent contact with our Customer Services team and in particular Chloe. I was pleased that Chloe handled your enquiry but was sorry to learn that there was an item missing from the recent parcel. After investigating your missing items I can confirm these have been dispatched to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have purchased tower xpro combo 10 in 1 air fryer, it's a nice product. I found standard accessorie which is mentioned on the box, like heat proof mitts is missing in the company packed box. I would be happy I the company provide it to me”

Helpful Report

Posted 2 years ago

Hi Thanks for your review. I was sorry to read your comments especially as this was the first occasion we had heard from you. I have arranged for one of my team to email you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“bought a twin basket air fryer arrived damaged sent the product back. By the time it arrived back the product had sold out so was refunded but told I will have to wait up to 10 days for my money back when I emailed customer services was told its out of their hands. Have never heard of waiting for money back for damaged goods before needless to say I won't be using tower again”

Helpful Report

Posted 2 years ago

Hi Roseena, I was disappointed to read your review about your recent experience with Tower. Sadly we could not provide a replacement Air Fryer as we had sold out of this model due to its popularity. Within our return instructions and our final message to you we did mention to allow between 5 to 10 working days for the refund to be received in full. Refund timescales are dictated by the payment provider and are unfortunately beyond our control. It only leaves me to apologise for this issue. Keith - Group Customer Services Manager

Posted 2 years ago

“Emailed yesterday regarding the timer dial missing, and got an email back from chloe and getting a replacement sent out straight away. Great service”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful review about how Chloe handled your recent enquiry. Regards Keith - Customer Services Manager

Posted 2 years ago

“Had a small issue regarding an adjustment screw on the salt & pepper set that had fallen off and lost. Tower replaced both salt & pepper under their free 3 year extended warranty. Can’t ask for more than that.”

Helpful Report

Posted 2 years ago

Hi Gordon, Thanks for your 5 star review. Here at Tower we pride ourselves on providing quality products supported by a robust extended warranty scheme. Regards Keith - Customer Services Manager

Posted 2 years ago

“Contacted customer service about a broken timer dial and they sent one out the same day at no cost. Very good service.”

Helpful Report

Posted 2 years ago

Hi Lucy, Thanks for taking the time to leave your kind words - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with the product, fast efficient service.”

Helpful Report

Posted 2 years ago

Hello, Thanks for choosing Tower for your purchase. I was delighted to read our courier partners delivered your parcel quickly. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Although I had to send a fair amount of information about my broken sensor bin, Chloe the Customer Service Agent dealt promptly with responses to my emails and I was grateful to get a new bin as a result.”

Helpful Report

Posted 2 years ago

Hi Vicky, Thanks for your valuable review. I was pleased to read Chloe had resolved your enquiry with your Sensor Bin. Please accept my sincere apologies if the resolution to your enquiry took longer than you expected it to. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Recently our Tower Scandi T10037G kettle needed a new filter. As I could not find a replacement online I phoned Tower. A very helpful adviser, Laura, said that there were none in stock but that they would try to find one in their workshop. An e-mail quickly arrived saying they would mail one to me and it would arrive in 7-14 days. THE FILTER ARRIVED THE NEXT DAY. Excellent, friendly, efficient service. I would not hesitate to buy Tower products again.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about how Laura resolved your recent enquiry with your Tower Scandi Kettle. I was delighted to read we sourced a filter and it was dispatched to you quickly. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Quick response, quickly sorted, Well done.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star review about your recent contact with Tower Customer Services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The products are good and worth the money,but what tower shouldn't do is offer next day delivery and you get order 2 days later,”

Helpful Report

Posted 2 years ago

Hi Ste, Thanks for your valuable comments about our products and in particular our next day delivery. Having had the opportunity to investigate your enquiry I must apologies for the delays experienced with our courier partners. Rest assured your issue will be addressed during our next service review. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews