Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just bought an air fryer after my microwave finally gave up on me and reading and hearing everything about how quick and easy they are. Bought the Tower Vortx at discounted price and very happy with my purchase after only a few days of use”

Helpful Report

Posted 1 year ago

Hi Tim, It was wonderful to read your comments about your new Air Fryer from Tower. Everyone here at Tower was delighted to read your comments as well as appreciating your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great air fryer”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about your Air Fryer. Here at Tower we love our Air Fryers too !!! Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Evri had lost my Tower parcel, so the problem didn't belong to Tower, yet they responded to my emails very quickly, looked into the problem and sent a replacement immediately, which then arrived. Excellent customer service.”

Helpful Report

Posted 1 year ago

Hello Beverley, It was great to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. I can only apologise about your poor delivery experience - rest assured we will address these with our courier partners. Should you have any further enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Great air fryer and delighted with it. However the lamp went after about 3 weeks. Very disappointed to be told by Tower that it is non replaceable and the oven was replaced under warranty (very quickly). Such a shame about not being able to replace a bulb. Fingers crossed this one does not blow the day after warranty expires!”

Helpful Report

Posted 1 year ago

“My cordless vac brush broke, so I emailed the company explained, what was wrong with it. They ask to send photos of the broken brush which I did. A lovely lady name liberty, Told me they stopped making that model, so they going to send me a different cordless vac. She emailed me saying it will be with me in next 3-5 days. I can't wait to try it out.”

Helpful Report

Posted 1 year ago

Hi Janice, It was great to read how Liberty helped with your recent enquiry with your Cordless Vacuum Cleaner. Here at Tower HQ we are very proud of our Customer Services Team and Liberty is one of the many stars we have !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great service from Laura, helpful and professional. Many thanks 😊”

Helpful Report

Posted 1 year ago

Hi Debbie, Thanks for your 5 star comments about how Laura helped with your recent enquiry Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Only had it one day does everything it says very happy”

Helpful Report

Posted 1 year ago

Hi Catherine, We were all delighted to read your comments about your Tower product. Rest assured that should you have any enquiries moving forward our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Kelly from customer service sorted my disable mother a replacement door for her machine quickly and efficiently. She responded in good time and was super helpful. Think Kelly needs a little more praise as working in customer service can be rough ! Thanks for the help”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about how Kelly helped with your recent enquiry. Here at Tower we are very proud of our Customer Services Team and how they ensure our customers are cared for. Kelly was delighted to read your review. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent service, an increasingly rare thing these days. Chloe was pleasant and efficient and apologised for the delay in replying initially but after that was very prompt. Thanks again”

Helpful Report

Posted 1 year ago

Hello Stewart, Thanks for such wonderful words about how Chloe helped with your recent enquiry. Here at Tower Customer Services we always place the customer at the heart of everything we do. With best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It's been over 2 months we have been without a microwave we have sent all relevant documents you required and still waiting for a response I think your after sails as far as warrantee and customer care is non-existent this is our second microwave in 3 years from your company we had similar problems on our first purchase you only have to look back on our dozen and dozens of email to research this we are old age pensioners and cannot afford to keep buying microwave I think the way this as been handle is disgusting and will be leaving these comments on tower reviews warning other potential customers of the problem we have and think twice before purchasing a TOWER PRODUCTS.”

Helpful Report

Posted 1 year ago

Hi Alec, Thanks for leaving your valuable comments about your recent contact with Tower Customer Services. I was sorry to read that your warranty claim wasn't as smooth as you had expected it to be. I have arranged for one of our Customer Services Team to contact you very soon to resolve your enquiry in full. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent piece of cooking equipment. Very happy with my purchase and happy to recommend Tower to friends and family.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your 5 star comments about your Tower product. Here at Tower HQ we were all delighted to read your comments and indeed your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“After having a lengthy wait for a item I had ordered please not this was down to the delivery company not down to tower I ended up having to contact Tower regarding the situation I was in concast with a advisor called Kelly she dealt with my issue very quickly and professionally. Due to the length of time I had waited for the item I assumed that the delivery company had lost the item I was given a refund. Low and behold 2 days later after resolving the issue my item was delivered I contacted Kelly again for advice on how to proceed she was very quickly sorted the situation for me. She was very helpful throughout this situation”

Helpful Report

Posted 1 year ago

Hi Natalie, Thanks for taking the time to leave your 5 star comments about how Kelly from our Customer Services Team helped with your recent enquiry. Kelly was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Kelly from customer service was very professional and prompt when she was dealing with my faulty product, she kept me updated at all times and has now replaced the item. Very good service. Val”

Helpful Report

Posted 1 year ago

Hi Val, It was lovely to read your kind words about how Kelly helped with your recent enquiry. Kelly is one of the many stars we have here at Tower Customer Services and she was delighted to read your review. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought one 3 days ago. Leaked. Returned. Seen a different model and decided to give it a second chance. Same story. The whole idea with 2-in-1 would be great, if not the leaks. The only temperature when it doesn't leak it is °°°, while only cotton can be ironed. °° leaks, not to even mention ° when pours. What is the point of having this iron just to be able to iron bedsheets? Most of shirts, and different fabrics from cotton need to be ironed in lower temperatures. It all does not make any sense to me. There won't be a third chance as it seems to be main issue with all Tower irons. So disappointing”

Helpful Report

Posted 1 year ago

“Delivery excellent, easy to use and get the timing right after a few tries would recommend good value for the money”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about the delivery experience of your Tower order. It was also great to read that you are familiarising yourself with your product - rest assured should you have any enquiries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Works great once you figure out the heat difference in the shelves. 😁”

Helpful Report

Posted 1 year ago

Hi We really appreciated your 5 star comments about your Air Fryer. Our Customer Services Team are always on hand should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Tower air fryer is brilliant, only had it two days, don't want to be with out now. Brought all accessories. The drum does wonderfull chips, best thing about you don't need any fat. Well done tower.”

Helpful Report

Posted 1 year ago

Hi Phillip, It was great to read your positive comments about how you are using your Air Fryer. Our Air Fryers are so versatile We hope you revisit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product easy to use good results highly recommended”

Helpful Report

Posted 1 year ago

Hi Mark, It was great reading your 5 star comments about your Tower product. Many thanks for choosing Tower for your valuable order Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the Tower pressure cooker/ smoker a couple of years back but I found I wasn’t using it as much as I should, simply because it never came with a recipe book. I decided to email Tower Customer Service and asked if the company now made one but unfortunately they dont. The lady I emailed at Customer service (Sophie) was super efficient with her reply’s and very quick to respond. So thank you Sophie.”

Helpful Report

Posted 1 year ago

Hello Christine, Thanks for your kind words about how Sophie helped with your recent enquiry. Sophie was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had recently bought an airfryer from Tower, at Asda. I have used it frequently over the past 1-2 months, I went to do lunch today, and the handle has completely come off in my hand. I have tried to contact their number but no one answers, just an automated message. I am not happy.”

Helpful Report

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews