Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,226 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great piece of kit! Awesome price on the sale and fast delivery. Customer service also great, I gave them a call as it doesn't come with a handle to remove baskets which is a bit odd! I found I could use my grill pan handle so that's sorted. Brilliant set up easy to use and clean. Presets are perfect timing. Found you can also layer the trays, just swap them half way through and everything browns evenly.”

Helpful Report

Posted 1 year ago

Hello Terry, Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices which are supported by fantastic Customer Service. With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Got mine today absolutely amazing cooked my food perfectly I definitely recommend this air fryer”

Helpful Report

Posted 1 year ago

Hello, Many thanks for your kind words and indeed for choosing Tower for the purchase of your Air Fryer. Here at Tower we love our Air Fryers too !!! Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Have bought 4 airfryers in the past, and this is by far the best. Esthetically pleasing, cooks lovely and easy to clean. However, the little rubber tabs on side of griddle come off when washing, nearly lost them down the sink. Couldn't leave a picture, site kept throwing me off”

Helpful Report

Posted 1 year ago

Hello Mrs PC, Thanks for your kind review about your Tower Air Fryer. We were delighted to read your comments. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Thought I'd try out an air fryer so opted for the 2ltr manual air fryer had it a month or so now cooked French fries rib eye steak pork chops and beef burgers all turned out fine. Its easy to clean only downside I have to remove the 4 rubber tabs as I find they come off easily when cleaning nearly lost 1 down the sink other than that it's ok maybe provide spare ones if this should happen”

Helpful Report

Posted 1 year ago

Hi Brian, Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. It was great to read about the delicious meals you have cooked. Rest assured your suggestion has been forwarded to our Product development Team for consideration - if you do have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Is so nice I love it cooking is so simple”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and indeed your valuable purchase of your Air Fryer from Tower. Our Customer Services Team would love to hear from you should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Only had the air fryer so only starting to get use to it.all the food I've cooked has been lovely can't wait to keep trying it”

Helpful Report

Posted 1 year ago

Hi Ang, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and you can cook a number of delicious meals in them. Should you need any assistance our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It's a nice unit. Easy to use once your accustomed to the setting features.”

Helpful Report

Posted 1 year ago

Hello Dominic, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer. If you do have any enquiries moving forward please feel free to get in touch with our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Second kitchen item of this brand. So far so good. The item arrived quickly, thou I would have liked free delivery and not paid one.”

Helpful Report

Posted 1 year ago

Hi Nick, Thanks for your comments and being such a loyal customer of Tower. We hope you enjoy using your product and if you have any enquiries moving forward our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Good lightweight iron and convenient cord/cordless”

Helpful Report

Posted 1 year ago

Hi Many thanks for your kind words about your Tower product and indeed for choosing us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love it, does everything it should, well worth the money”

Helpful Report

Posted 1 year ago

HI Thanks for your valuable comments and for choosing Tower to make your purchase. Rest assured our customer services team are always available should you have any enquiries moving forward. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Superb, perfect design, great size, easy to store, thrilled with it. Excellent seller, super fast delivery. 6 stars! Thank you.”

Helpful Report

Posted 1 year ago

Hi LSmith Thanks for your '6 stars' review about your Tower product. Here at Tower HQ we were delighted to read your kind words and we were pleased our courier partners delivered your product quickly. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great set so far so good”

Helpful Report

Posted 1 year ago

Hi Gary Thanks for your kind words about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have a Tower Ceraglide iron in purple. The iron is very good and the flexibility of using corded and cordless very helpful. However I find the purple casing so dark it is often difficult to see the water level and I often overfill. Please make in clearer plastic covering the water gauge.”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Ceraglide Iron. Here at Tower we love hearing our customers comments and suggestions about our products and services which allow us to continually improve these areas. Rest assured your comments have been forwarded to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent Service”

Helpful Report

Posted 1 year ago

Hello Anne, It was great to read your 5 star comments. Here at Tower we always place our customers at the heart of everything we do. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“20L 700W microwave. Nice product and to crown it . Bought with additional 2 year’s warranty making it 3 year’s warranty .”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower Microwave. At Tower we pride ourselves on delivering quality products supported by a robust warranty scheme which in the rare event of an issue provides our customers with peace of mind. Many thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Had the air fryer for a week now and am very pleased with it, however, the leds on the front, chips meat etc are not very bright and not visible at all in sunlight but otherwise so far so good. It's a shame that no one has written the idiots guide to air frying, as even the so called beginners cook books don't give the basics, ah well.”

Helpful Report

Posted 1 year ago

Hi Lord Anthony, Many thanks for your kind words about your Tower Air Fryer. We love hearing our customers feedback to allow us to improve the products we provide. Rest assured our customer services team are always on hand should you have any enquiries Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Pads are good and fit perfectly. I think the tower steamer itself should come with 1 or 2 extra pads in it as spares when one is being washed etc.”

Helpful Report

Posted 1 year ago

Hello Martin, Many thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“4 out of 5. It's great, 1 knocked off score as there doesn't seem to be a way to mute the button press sound which is very loud.”

Helpful Report

Posted 1 year ago

Hello Chris, Thanks for taking the time to leave your valuable comments about your Tower product. We love hearing from our customers which always allow us to improve our products moving forward. Our Customer Services Team are always available to help should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely Brilliant Air fryer Definitely Would Recommend”

Helpful Report

Posted 1 year ago

Hello Catherine, Thanks for your 5 star comments about your Tower Air Fryer. We are a little biased and we think our Air Fryers are brilliant also !!! Take care Keith - Group Customer Services Manager

Posted 1 year ago

“The T17102 Vortx Vizion dual airfryer is an amazing piece of kit, well big enough for the average family and really versatile. 2 foods, different cooking times and temperatures easily synced to finish cooking simultaneously.”

Helpful Report

Posted 1 year ago

Hello Steve, What a wonderful review to read about your Tower Vortex Air Fryer. Thanks for your valuable order which is greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,226 reviews