Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,238 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timer knob broke on our Air Frier, and a replacement was sent out immediately. Excellent service. (I hope this one doesn't break!)”

Helpful Report

Posted 3 years ago

Hi Simon, Thanks for your 5-star review. I was pleased to learn our Customer Services Team resolved your enquiry. Should you have any further enquiries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 3 years ago

“Louise was very efficient and the quickness that I had a reply was very good”

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Posted 3 years ago

Hi Norman, I was pleased to read your 5-star review. I have passed across your comments to Louise who was overjoyed with your feedback. Keith - Group Customer Services Manager

Posted 3 years ago

“I got a faulty saucepans set lid, Sam in Tower customer services sorted it out immediately without any fuss. Excellent customer services. 5 star service.”

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Posted 3 years ago

Hi Mina, We appreciate the time taken to leave your kind review. Sam is one of our Customer Service Team Leaders and was delighted to read your comments. Keith - Group Customer Services Manager

Posted 3 years ago

“I had a slight issue with my Tower product, Josh at Tower was easy to speak to, and very helpful, he arranged for a new unit to be sent out as soon as possible. Thank you”

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Posted 3 years ago

Hi Russ, It was pleasing to read your 5-star review about how Josh handled your recent enquiry. Thanks for being such a valuable customer of Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered 2 ring seals for a 3 litre pressure cooker on Saturday. I then found they don't work at the weekend. I gave it till Monday and didn't hear anything. Today Tuesday the carriers sent me a text to say they are waiting for the order. 2 days have now gone and I paid for next day delivery and still not received my order.”

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Posted 3 years ago

“Megan was extremely helpful.”

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Posted 3 years ago

“A lady named Annie dealt with my problem and she was very helpful and sorted it out very quickly.”

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Posted 3 years ago

Hi Gloria, Thanks for your 5-star review and your kind words about how Annie handled your enquiry. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“My problem was dealt with so promptly and to my complete satisfaction. Well done Tower.”

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Posted 3 years ago

Hi Christine, We love to read when our customer services team resolve our customers enquiries to their full satisfaction. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Annie at Customer service was very knowledgeable and resolved my query promptly. Appreciated this and happy to have replacement product without hassle.”

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Posted 3 years ago

Hi Lindsey, Thanks for your kind words about how Annie resolved your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Phoned for replacement Pressure Cooker on Friday 19 and it was delivered on Monday 22nd. Amazing service. thank you”

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Posted 3 years ago

Hello Millicent, Thanks for your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Josh was so helpful but sadly was unable to find a spare part for me. I must admit, I think the original was made from Dinosaur Bone. Thank you once more Josh, a credit to Tower. Now go and ask for a rise 😄”

Helpful Report

Posted 3 years ago

Hi Oliver, Thanks for your comments about how Oliver handled your recent enquiry. We have a great customers services team here at Tower !!! Keith - Group Customer Services Manager

Posted 3 years ago

“I have the full set of pans! The rose gold has changed colour , the knobs on the saucepan lids hold water when being washed then the rims of the lids look awful after they have been used in cooking ! May be one yr old ! Really disappointed !”

Helpful Report

Posted 3 years ago

Hi Diane, Thanks for taking the time to leave your review - I was sorry to learn of the issues. One of our Leadership Team has messaged you directly and we are still waiting for your reply. We look forward to hearing from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely to cook food in. Lovely and crispy .10stars.”

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Posted 3 years ago

Hi Malcolm, It was lovely to read your 5 star review when you awarded TOWER 10 stars !!!!! Thanks for being a valued customer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

Hi John, Many thanks for your review - here at Tower we place the customer at the heart of evreything we do. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with Tower's customer service, because advisor Josh responded quickly and helpfully until I was able to make my final decision not to buy the Tower product I was considering. Researching to find a suitable mini oven with two hobs for an elderly disabled relative, I was confused by contradictary online reviews, so emailed to request a copy of the user manual. When I reported that the manual did not answer all my questions, Josh quickly sent me answers to my queries.”

Helpful Report

Posted 3 years ago

Hi Shirley It was lovely to read your message about how Josh had recently helped you with your enquiry. He was delighted to read your comments. Keith - Group Customer Services Manager

Posted 3 years ago

“A quick response solved the issue thanks”

Helpful Report

Posted 3 years ago

Hi Anthony I was delighted to read your 5 star review about how your recent enquiry was handled by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“We purchased Tower Vortx 22L Manual Air Fryer Oven, T17058 after our main oven wouldn't get hot as a temporary 'fix'. We have been very pleased with it but after a while the was a stain that had run down the inside glass door so I contacted Tower by email for cleaning instructions. After some email exchanges with photos and question It was decided that the seal was faulty. As it was under warranty we sent copies of the receipt etc and the same day a replacement oven was ordered, and we were told it would be 3-5 working days. We received the replacement within the time and problem resolved. That's what we call an excellent customer service, from the representative who dealt with our problem and from Tower Many Thanks.”

Helpful Report

Posted 3 years ago

Hi Ken, Thanks for taking the time to leave a review about how your recent enquiry was handled by our Customer Services Team. When things don't go as expected our Customer Services Team are available to handle any enquiry you may raise. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service is not good I gave info thsy asked for but because I did not have proof of purchase as I was a gift and it was less than 12 months old they would not do anything sbout it I would not recommend tower”

Helpful Report

Posted 3 years ago

HI Thanks for taking the time to leave your review. I was sorry to read your comments. One of our Leadership Teams messaged you to understand your issues further however we are still awaiting your response. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 3 years ago

“POOR POOR QUALITY... 3 TOASTERS ALL WITHIN 12 MONTHS. ONLY TOASTS ONE SIDE, THE NEXT ONE THE KNOB CAME OFF AND WORSE OF ALL THE 3RD REPLACEMENT DOES NOT LET YOU PUSH DOWN LEFT SIDE OF TOASTER UNLESS YOU PUSH DOWN THE RIGHT SIDE OF YOUR TOASTER... VERY POOR MICROWAVE WHICH DIDNT WORK FROM THE DAY I GOT IT SO AGAIN GOT IT EXCHANGED BUT THE REPLACEMENT IS VERY POOR AS THE MICROWAVE STOPS WITH STILL A MINUTE LEFT SO HAVE TO TIME THINGS ON MY PHONE, REALLY NOT ACCEPTABLE. THE WHITE COATING ON THE KETTLE BLISTERED AFTER 12 MONTHS USE AND COATING THEN PEELED OFF LEAVING A VERY UGLY SILVER PATCH. COFFEE SUGAR AND TEA CANNISTERS ARE ROSE GOLD LIDS OR SHOULD I SAY HAD ROSE GOLD LIDS BUT JUST WITH WIPING THEM OVER A COUPLE OF TIMES A WEEK AS YOU DO WITH KITCHEN ITEMS THEY HAVE GONE LIKE A BLACK/GREEN COLOUR SO EMBARRASSING AND ONLY FIT FOR THE BIN AND AT £30 NOT CHEAP.. DO NOT EVEN BOTHER BUYING THE KNIFE SET AS THE ROSE GOLD HAS FADED WITH JUST WASHING THE KNIVES AND THE AUTOMATIC BIN WENT BACK TO SHOP AFTER ONLY 3 WEEKS USE. TOWER YOUR ITEMS ARE SO POOR AND I AM A LOT OF MONEY OUT OF POCKET AND LEFT WITHOUT SOME KITCHEN ITEMS..... SHOCKING”

Helpful Report

Posted 3 years ago

Hi Marty, Thanks for taking the time to leave your comprehensive review of our products. I was disappointed to read your comments as well as being suprised as to date we have no record of receiving any messages from you raising these issues to our Customer Services Team. One of our Leadership Teams has messaged you directly and we await further information from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely frying pan very good quality so pleased with it”

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Posted 3 years ago

Hi Ann, Thanks for your kind words - here at Tower we love it when our products make our valued customers happy. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,238 reviews