Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Tower very helpful with my questions and prompt replies, also when I needed to return an item. Would really recommend the Tower company.”

Helpful Report

Posted 2 years ago

Hi Ane, Thanks for your kind words about our Customer Services Team here at Tower. I was delighted to read your recent contact was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It's quick easy to use And cleaning is no problem I love my Tower 4ltr Airfryer”

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Posted 2 years ago

Hi James, Thanks for your 5-star comments about your Tower Air Fryer. We love our Air Fryers too - happy cooking!! Keith - Group Customer Services Manager

Posted 2 years ago

“Emailed tower about the missing plates and instruction book from our 9l vortx dual basket air fryer. Got a pdf sent a few days later ( instruction book ) but nothing about the missing plates tried ringing customer service but just got automated answer that said email them and hung up so I emailed them again about the missing plates and got the usual fobbed off reply of wait 7 days to contact us if you don’t hear from us the air fryer is good however very very poor customer service don’t bother buying from them as if anything goes wrong you won’t be able to contact them they just fob you off with the wait 7 days”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your review about your recent contact with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry I can confirm the first communication received from you related to the Instruction Manual only and the issue with your Air Fryer trays was only raised within your second communication. I was very disappointed to read your comments about being fobbed off. Here at Tower, we pride ourselves on the high levels of customer service we provide and on the rare occasion where we have fallen short of this, we take swift action to correct and resolve the issue. To this one of my Leadership Team will be contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Only bought it on Sat but really pleased with it. Not cooked any meat in it yet but roast potatoes and chips are brilliant.”

Helpful Report

Posted 2 years ago

Hi Ann, It was lovely to read about the meals you have cooked in your Tower Air Fryer. Rest assured if you have any enquiries, please feel free to contact our Customer Services Team. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Was very impressed at how quick the food was cooked and the quality of the food was better than when cooked in the oven. Extremely pleased and looking forward to experimenting with different recipes.”

Helpful Report

Posted 2 years ago

Hello Lisa, It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Our Air Fryers are very popular with our customers. We look forward to hearing about the delicious meals you are going to cook in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy easy to use”

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Posted 2 years ago

Hi Angela, Thanks for your 5star review about your Tower Product. We love reading our customer comments about how our products are easy to use and make them happy. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Wow best bacon sandwich ever love it”

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Posted 2 years ago

Hi Kenneth, Thanks for your comments about the meal you cooked in your Tower Air Fryer. We hope you make many more delicious meals. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the 11 litre 5 in 1 digital air fryer T17039 from very 3 weeks ago. Loving the air fryer, hardly use my oven now. Only problem is the interior light does not work now. Can u advise how to replace this”

Helpful Report

Posted 2 years ago

Hi Lesley, Thanks for your review about your Tower Air Fryer. I was delighted to read how you are loving your new product. Within your review you raised a question about the interior light - I have arranged for one of my Leadership Team to contact you within the next 24 hours in a bid to resolve this issue. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Was extremely competitively priced compared to some and on my first time of using I’m delighted with it .”

Helpful Report

Posted 2 years ago

Hello, Thanks for choosing Tower for your valuable purchase. Here at Tower, we always believe in providing quality products at affordable prices supported by great Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“So far. So good. Seems easy to use. Doesn't take up too much space.”

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Posted 2 years ago

Hi Marion, Thanks for your kind words about your Tower Air Fryer. Rest assured our customer services team are on hand should you have any enquiries in the future. Many thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Pleased with our 5 in 1 air fryer but would like to purchase your cook book advertised on your site. Help please”

Helpful Report

Posted 2 years ago

Hi Rene, Thanks for your 5-star review about your Tower Air Fryer. Your valuable order was greatly appreciated. I can see you have messaged our Customer Services Team with your enquiry for the Cookbook - one of my team will respond to you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just when we was beginning to enjoy the 10 in 1 Air Fyrer purchased in September 2022 the front door has now developed a large crack. Unable to phone customer services as too busy to answer calls, emailed and told to expect to wait 7 days for a reply. Usual scenario happy to sell the products but not happy to provide the customer support.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about the fault which has occurred with your Tower Air Fryer. I was sorry to read about this unusual issue and must offer our sincere apologies for the inconvenience. Here at Tower, we always place the customer at the heart of everything we do - I was disappointed to read your comments stating that we are not happy to provide customer support - this certainly isn't the case. As I'm sure you can appreciate due to the popularity of our products such as Air Fryers, Slow Cookers and Halogen Ovens we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these enquiries. I can confirm one of our Customer Services Team has your enquiry and you will receive an update within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product it is a must buy best iron I have bought yet.”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your iron. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ok just had over a mouth now and yea working very well just getting used to temp and time bit of hit and miss”

Helpful Report

Posted 2 years ago

Hi Mark, It was great to read your 5 star review about your Tower product. We understand that on occasions it takes time to get accustomed to a new product so if you have any queries please get in touch. Best wishes Keith - Group customer Services Manager

Posted 2 years ago

“So far so good doing what it’s supposed to”

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Posted 2 years ago

Hi Thanks for your comments. I was pleased to read that your Tower product is meting your expectations. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the 4L two days ago and am completely hooked already, cooked chips (fries) from real potatoes and they were wonderful, made sure to rinse all the starch off and dried them thoroughly with kitchen paper, three to four sprays of sunflower oil and an additional two sprays after shaking halfway through, took 20mins from raw potato to perfectly cooked chips, sausages were cooked to perfection, will try baking with it soon and see how it handles that, but even if it doesn't do well when baking it would still get 5 out of 5 for me coz I only really wanted it for chips, sausage, bacon, chicken etc and it's already handled that perfectly, thanks Tower, worth every penny I spent on it, highly recommended, A+++, just need to buy an air fryer cookbook now xx”

Helpful Report

Posted 2 years ago

Hi Shelley We were delighted to read you were hooked with your new Tower Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Really happy with product so far”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Having recently purchased your Tower Express Pro 10-in-2air Fryer-Oven It's the best purchase I've ever made Very easy to set up. The Recipe book is Brilliant. Shan't be using my cooker Again. Forget your Ninjas.”

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Posted 2 years ago

Hi Fred, It was great to read your review about your Tower Air Fryer. Thanks for choosing Tower for your valuable order. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“Best item I ever bought. Would recommend 👌 to anyone.”

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Posted 2 years ago

Hello, Thanks for your 5 star review and your kind recommendation for your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“First impressions with 1.5kg chicken and roasts… tasty chicken with crispy roasties cooked on guideline settings excellent. Instructions easy to follow. Easy to clean when finished up!”

Helpful Report

Posted 2 years ago

Hi It was great to read how your first use of your Tower Air Fryer went well. Rest assured our Customer Services Team are available if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews