Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,232 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not received Tower customer service very poor and not contactable by phone only email, Courier company are a sham, not impressed!!”

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Posted 1 year ago

“As others, not recieved after ordering on the 6th Dec. No response from customer service.”

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Posted 1 year ago

“Waited a while to receive my product due to been out off stock ( worth the wait , Neat unit no Knobs 👍 easy clean 👍 Less cost to run 👍 I’ll be experimenting 👍”

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Posted 1 year ago

Hi Linda, Thanks for your wonderful 5 star review about your Tower Air Fryer. It was great to read your comments. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Oh my god!!! Game changer....my oven is almost obsolete....the hype is true, get one...seriously GET ONE! I have been debating for ages, took the plunge and have cut my electricity bill for cooking by at least £1 a day...I've got a full electric range and it took around 45mins to an hour to make chips, roasters etc...this oven does full meals for four in 18mins...microwave veggies and the time saving is worth more than the money! Tower, you have made a working mums day!!!”

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Posted 1 year ago

Hello Helen, Wow what a fantastic review to receive about our Tower Air Fryer. It was great to read about the results you are seeing since using your product. We were pleased that we made your day as a working mum !!! Take care Keith - Group Customer Services Manager

Posted 1 year ago

“5 Litre Draught Beer Keg Dispenser Could not get this product to work, used all the gas bottles trying, instructions did not explain things properly. Will be returning.”

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Posted 1 year ago

“Hard to say we have not received it. It is delayed by Evri”

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Posted 1 year ago

Hello John Thanks for your comments about the delivery of your parcel. I was sorry to learn of the delays you have encountered. Our courier partners are working hard to ensure our customers receive their parcels as soon as possible in what is a very busy time of the year. Rest assured we are in communication with our courier partners to get your parcel to you. One of our Customer Services Team will be in touch with you soon. In the meantime thanks for the patience you have shown. Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery was prompt on the given day and time. Great service.”

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Posted 1 year ago

Hi Gillian, Thanks for taking the time to leave your 5 star comments about your delivery experience. I was pleased to read our courier partners delivered your Tower order to you promptly. Thanks for choosing Tower for your purchase - be sure to visit our website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the crisper for my T17039,I found it easy enough to fit and use but the downside is the closure clip is flimsy, may I suggest making the clip of a higher gauge metal ensuring a tighter fit,a couple of times the door has opened when in use,and no I didn't overload it, I award the crisper 4/5”

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Posted 1 year ago

Hello William, Thanks for your valuable comments about the crisper for your Tower Air Fryer. Here at Tower we love hearing from our customers as to how we can improve both our products and services. Rest assured should you have any further enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“I highly recommend the Tower Vortex 9 Litre Dual Basket Air Fryer & would give this 5 out 5. The build quality is excellent, with a nice looking appearance on my kitchen counter. There are a selection of presets and they can be adjusted to suit personal preferences. I have had no problems understanding how to use this or how to set up a manual program. Really pleased with my purchase.”

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Posted 1 year ago

Hi Clifford, Thanks for your wonderful comments about your Tower Vortex Air Fryer. We love our Air Fryers too and they have proved very popular of late. Thanks for choosing Tower for your order. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“I have not received this Evri still have it and no update for a week I think an Evri driver has stolen it HELP please”

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Posted 1 year ago

“Great cooking chicken, chips and pizza, price excellent, delivery from amazon great.”

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Posted 1 year ago

Hello Jean, Thanks for your 5 star review about your Tower Air Fryer. It was great to see your photograph showing how your Air Fryer has made a fantastic addition to your kitchen. The chicken, chips and pizza cooked in your Air Fryer sound mouth watering !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered a mini oven nearly 3 weeks ago, never received it, have tried to contact customer service and still nor received a response. The oven is for my 80 year old mother in law whose old oven has broken. So she is without a cooker. I paid extra for next day delivery. I really didn't expect this sort of service.”

Helpful Report

Posted 1 year ago

Hi Mike, Thanks for taking the time to leave your comments about your recent delivery experience. I was sorry to read your comments especially under the circumstances. I can see from our courier partners tracking that your parcel was returned to us due to an incomplete address being provided. It was reassuring that one of our Customer Services Team have been in contact with you and a replacement product is on its way to you. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Received my airfryer on 7th Dec which had clearly been dropped or bashed around by the courier, wrote with photos of the area of chipped plastic at the top corner which makes it unusable and damage to the box to Tower customer services on 8th as it was the only option for contact. Received an auto response to say due to high demand I would receive a response within 7 working days. This morning saw a request to review the product. The airfryer looks great and I'm looking forward to using it when it's replaced. I'll update my review to reflect the response from customer service when I have one and the airfryer itself when I can use it.”

Helpful Report

Posted 1 year ago

Hi Laura, Thanks for taking the time to leave your comments regarding the receipt of your Tower Air Fryer. I was sorry to learn of this condition which is a rare event. As you can imagine due to the popularity of our energy saving products such as your Air Fryer our Customer Services Team have seen an unprecedented amount of enquiries from our customers. We are working very hard to respond to our customers messages as quickly as possible. One of my Customer Services Team, Chloe, has contacted you to fully resolve your enquiry. It only leaves me sincerely apologise for the series of events which have occurred - rest assured steps are being taken to fully resolve your enquiry. Take care. Keith - Group Customer

Posted 1 year ago

“I really don’t want to write a bad post as I ordered an air fryer for my wife for Christmas and it arrived within 3 days….. brilliant. However, my wife wasn’t happy with my choice of Christmas present and I now want to return it and get my money back. Unfortunately, I am finding it very difficult to contact anyone or get a response to my emails. I just want to buy a returns label which is shown in their returns policy. It is very frustrating and I can see why other comments about poor service have been made on the site. I’m hoping that I get a quick response to this so I can place a positive post. Many thanks”

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Posted 1 year ago

Hi Steve, Thanks for your comments - I was sorry to read you wanted to return your product to us. As you can imagine at this very busy time of the year and with all of the interest on our energy saving products such as Air Fryers and Slow Cookers our Customer Services Team have received an unprecedented amount of enquiries from our customers. When you first messaged us we did indicate the timescales of when you could expect a response from our Customer Services Team. Im delighted that we have responded to your enquiry within this timescale and we are providing details of how you can return your parcel to us. It only leaves me to apologise for any shortfall in service you may have encountered. Keith - Group Customer Services Manager

Posted 1 year ago

“Great product and value for money.”

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Posted 1 year ago

Hi Alan, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we always strive to offer quality products at great value for money supported by our wonderful Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I can't rate a product I have not received, paid for next day delivery (8 days after ordering still not received) if your product is anything like your service then its rubbish”

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Posted 1 year ago

“My order 56708 did not arrive,I ve emailed Tower quite a few times and had no response apart from automated emails,I am £199 out of pocket and will not be recommending this company”

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Posted 1 year ago

Hi Sue, Thanks for taking the time to leave your comments about your delivery experience. I was sorry to read your comments and on behalf of our courier partners must apologise for your poor experience. Having had the opportunity to review your enquiry I can confirm your parcel was damaged during its journey and as a result a decision was made to return your parcel to us. Here at Tower we would never leave a customer out of pocket as you mention and I was pleased to learn one of my Team had been in contact to offer an explanation and to assure you your refund was being arranged. It only leaves me to offer my sincere and personal apologies Regards Keith - Group Customer Services Manager

Posted 1 year ago

“A good looking item I just wish it had a bigger section on recipes wtx”

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Posted 1 year ago

Hi Trevor, Thanks for your 5 star review about your Tower Air Fryer. We really appreciate your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Love the machine just a little annoying that I have now found it for £50 less.”

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Posted 1 year ago

Hi Amanda, Many thanks for taking the time to leave your comments about your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Frank, It was great to read your 5 star comments about your recent contact with Tower and the service you have received. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,232 reviews