Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased Air Fryer as a gift for a family member. Found it hard to register to extend warranty to 3 yr on the website as per the marketing literature. But no reference on the website. Does not create good perception. Perhaps there is another way?”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable feedback about your attempts to register your extended warranty for your Tower Air Fryer. I was sorry you found this difficult to complete. One of our team from Customer Services have written to you today providing instructions of how to complete your warranty. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I cooks well but there's no implements for removing the hot tray safely.”

Helpful Report

Posted 2 years ago

“Fryer seems OK, if size limited, but the ‘recipe suggestions’ that come with it are a joke - 5 recipes? Serious reconsideration is required by Tower”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for your comments and suggestions regarding your Tower Air Fryer. The recipe suggestions are meant to be as a starter to help you with your Air Fryer. Our customers comments and suggestions are critical to ensure we constantly improve our products and processes and we have forwarded your comment to the relevant department. It only leaves me to apologise for any disappointment caused. Keith - Group Customer Services Manager

Posted 2 years ago

“We are happy with our new product except it should have a pre-heat button Display”

Helpful Report

Posted 2 years ago

Hi Wendy, Thanks for your comments about your Tower Air Fryer. We love hearing from our customers about how we can improve and develop our products. Thanks for your suggestion. Keith - Group Customer Services Manager

Posted 2 years ago

“My product arrived broken and I am currently waiting for more to be in stock so it be replaced”

Helpful Report

Posted 2 years ago

Hi Maria, Thanks for taking the time to leave your comments about your delivery experience of your Tower Air Fryer. I was sorry to read that the product was damaged upon arrival. I am delighted to confirm we have arranged to dispatch your replacement item to you which will leave our warehouse within the next 24 hours. It only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“MISLEADING PACKAGE I've only cooked chips and fish so far and it seemed ok. Disappointed by the misleading package advertising a DIGITAL recipe book! Wow I thought that's good! A book! Don't be fooled by the claim. They just added some basic recipes at the end of the instruction manual! Shame!”

Helpful Report

Posted 2 years ago

“Item arrived damaged and also the packaging was damaged. Emailed Tower Housewares and not even had a reply.”

Helpful Report

Posted 2 years ago

Hi Beverley Thanks for taking the time to leave your valuable review. I was sorry to see the condition in which your order was received and must offer my sincere apologies. I was surprised to read your comments that we had not responded to your communication - we have no record of receiving any messages from you. Now we are aware of your enquiry one of my Customer Services Team will be in touch with you when we reopen on Tuesday 19th September. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Product arrived broken so unable to provide review”

Helpful Report

Posted 2 years ago

Hi Debbie, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to learn that your Air Fryer was damaged upon arrival - rest assured we will look into this with both our Warehouse and Courier Partners. Having looked at your enquiry I can see one of our Customer Services Team is in process of resolving your enquiry. Once again please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It would be a game changer if the timer didn't get stick at the 2 minute marker:-( Have emailed and hopefully will be replaced. Happy to review my review.”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for your comments about your Tower Air Fryer. I was sorry to read about the issue with your timer control. Rest assured all of our products are supported by a fixed warranty period. To this I can see one of our Customer Services Team have been in contact to arrange for the return and a replacement Air Fryer to be dispatched to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Love it apart from fact it sounds really loud,im not sure if it’s meant to sound like that?Please let me know if that’s everyone’s opinion?”

Helpful Report

Posted 2 years ago

Hi Amanda, Thanks for your enquiry left against the review section of our website. Our Customer Services Team are readily available to respond to any enquiry our customers may raise. I have arranged for one of my Customer Services Team to write to you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have just bought a Scandi green toaster and kettle thinking I could buy a kitchen roll holder and bread bin with tea coffee and sugar bins later, will this be possible, because I cannot find them on website.”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your interest in our Tower products. I can see following on from one of my Customer Services Team writing to you that your enquiry has been answered. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Hi I bought your air fryer 2 month ago and i love the food which i steam in it but now ita not working properly so can you tell me any solution or exchange this”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding your Air Fryer. I was sorry to learn of the problem with its operation. I have arranged for one of my Leadership Team from Customer Services to contact you in a bid to understand your issue and resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's well priced”

Helpful Report

Posted 2 years ago

Hi Sandra, Thanks for taking the time to leave your positive comments about your Tower product. Here at Tower, we pride ourselves on providing quality products which are value for money. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Poorest customer service by Laura, who didn’t provide an appropriate solution to the issues I was experiencing. I purchased an air fryer spare basket and the handle broke within less than 6 months of use. It was clearly a quality issue as we’ve always used our air fryer with great care.”

Helpful Report

Posted 2 years ago

“Awaiting a replacement Air Crisper. When and if it arrives and is as good as the rest of the kit, I shall increase the rating.”

Helpful Report

Posted 2 years ago

Hello Paul Thank you for your review. I am pleased to confirm that a replacement order is currently being prepared for dispatch and delivery can be expected in the next 3 working days. Should you encounter any problems with the replacement please do not hesitate to contact Customer Service. Kind regards, Claire - Group Customer Services manager

Posted 2 years ago

“Good deal on product so can't really complain, did say next day delivery but took 3 days so maybe leave delivery day blank?! Slight scratch on front of the product but apart from that it looks really good especially for the price, would recommend Tower. Only rated 3 stars due to very slight issues above which are easily rectified.”

Helpful Report

Posted 2 years ago

Hi Malcolm, Thanks for your review and your valuable feedback regarding your recent order and delivery experience. Here at Tower, we love hearing from our customers as to how we can improve our products and services. I was sorry to learn of the delays with your delivery - rest assured this will be investigated with our courier partners. I have also arranged for one of my Customer Services Team to contact you to discuss the options available regarding the scratch on your product. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Like how it cooks but within about 2 weeks of using it the black non stick coating on the grill pan began peeling off. Cannot find my receipt from Asda so they’re not interested. Rang Tower customer services to complain and advised operator that we’ve followed instructions on how to clean. Not really interested as have no receipt. Told the woman we leave grill plate in warm soapy water to soak for a bit before washing as is difficult to remove some of the bits left on it after cooking. She said ‘Well we don’t advise putting it in soak’ Doesn’t say that in manual. Then said that I could order a new grill plate but they haven’t got any in!! Safe to say she is one of the most unhelpful customer service person I’ve ever spoken to 😡I know I’m at fault for losing receipt but zero help means zero recommendations for Tower products”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your recent contact with Tower Customer Services. I was sorry that on this occasion our team were unable to fully resolve your enquiry. All of our calls are recorded for training and monitoring purposes - having observed your call to us I can see several options were discussed with you. These were hindered as a result of you being unable to provide a receipt for your purchase as well as the part required being out of stock. All of our products are supported by a fixed warranty period - the first 12 months of this warranty is with the retailer and it was recommended that you refer to the retailer for a resolution. Please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 2 years ago

“Not received my order”

Helpful Report

Posted 2 years ago

Hi Susan, Thanks for the time taken to leave your review about the non-receipt of your order. I was disappointed to read your comments having had the opportunity to investigate your specific enquiry. Your order was placed on Saturday 23rd April and standard delivery was selected. Your order was successfully delivered today (Tuesday 26th April) which is ahead of schedule for standard delivery timescales. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Product fine, paid for next day delivery but never got next day.”

Helpful Report

Posted 3 years ago

Hi Stephen, Thanks for your review regarding your recent order experience. I was sorry to read your comments. One of my Customer Services Team will be in touch within the next 24 hours to address your comments and resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I've had good experience in the past but with my latest order the customer service was terrible”

Helpful Report

Posted 3 years ago

Hi Michaela, Thanks for taking the time to leave your comments about your recent customer experience. We were suprised to read your comments especially as we are unable to trace any contact from you via your order number or email address. We would welcome you contacting ourselves with your issues at the following email address customerservice@towerhousewares.co.uk Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,448 reviews