Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a new Presto Evaporative Air Cooler today. Having set it up I notice the x 2 ice packs are missing. Annoying, it is 28 degrees today. I have reported this via email - all staff are working from home. If I receive the missing packs in a timely manner and the cooler works effectively I will upgrade this score. Take note staff I can be very irritating!”

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Posted 3 years ago

“Sensor Bin lid broke within a month. The whole lid of the bin is very disappointing. Very plasticky and cheap compared to the body of the bin. And there is no easy way to use your warranty or contact customer service.”

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Posted 3 years ago

Hello Oliver, Thank you for your review. You can contact us at customerservice@towerhousewares.co.uk and one of our agents will get back to you and hopefully resolve your issue. Take care. Carina @Towerhousewares

Posted 3 years ago

“Timer knob is broken”

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Posted 3 years ago

“Timer broke on my air fryer... Still sort of works though but can't time it and it stays on all the time. Warranty ID - 40110 Only 5 months old...”

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Posted 3 years ago

Hello Ben, Thank you for your review. We're sorry to hear that your timer dial has broken. Unfortunately at this moment in time we do not have have any spare dials to send out to you. Take care. Carina @towerhousewares

Posted 3 years ago

“Products are fine , such a shame that like most other websites finding your way around them are a nightmare. I want to extend my warranty, but no directions as how to do this. Do we just have to guess?. Please get someone with COMMON SENSE to sort this.”

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Posted 4 years ago

“I ordered the brushed steel version, & got black! Adding insult to injury, when I registered the guarantee, entering the model number gave me a pic of the brushed steel version that I didn't actually get. Tried entering the only other number on the base (no "serial number" shown) but that wasn't accepted. And as if that wasn't enough, enclosed paperwork offered a FREE extended guarantee, but on registering, got just the standard. I will never buy a Tower product again. Especially as it was only when I turned it upside down to try & find the (non-existent) serial number, I found it was made in China. I haven't knowingly bought Chinese-made products for 40+ years & think that where your products are made should be obviously stated on your website. There was also no free delivery, as promised when I started the order. VERY disappointed customer.”

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Posted 4 years ago

“u didnt honour yr guarantee even after a few weeks. my product looks good however doesnt pick up very well even on high setting. its th most ive ever paid fr a vacuum cleaner and still i hv t pay fr a second filter. ill go back t cheaper products in future because this is an excellent con. be ashamed of yr selves. as a pensioner i cant go back and forward t th place i purchased this from. i dont hv a car. with covid lockdown this is too difficult. i cant keep paying out fr things that dont work and t companies that are not genuine. th reason u got any stars was fr the look of th product (unsincere marketing) and fr customer service. ie quick response and giving a reply. even excellent employees cant help customers when th company is just interested in making dishonest profits. reported tower company t Ofcom. lin hunter”

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Posted 4 years ago

“Bought a on 26/12/20 a 31L Touch Control Microwave it arrived on ok, so I filled the warranty form in should be 3 yrs warranty but it only confirmed a 1 yr warranty .the reason I bought this Microwave was the extended warranty . I have had one of these before when it was labeled Daewoo and it did me good service ,I have e-mailed twice got auto reply ,but no reply to the query also rang up and office closed due to covid they are quick enough to except an order and take your money . it is now 07/01/2021 more than enough time to reply with a adjusted date on warranty hope you can communicate with me and get this sorted before 28 days are up”

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Posted 4 years ago

Hi Mr Kaye, I have just sent you a private message with detail requests. Look forward to hearing back from you. DJ

Posted 4 years ago

“I ordered the Scandi pan set, kettle and toaster and I am really disappointed with the quality. The products arrived damaged. Some of the pans are chipped, one of the handles is scratched, the frying pan isn't round and there are marks on the kettle which I can't get off. Not to mention the boxes arrived in a poor state. I am currently waiting for customer services to get back to me to arrange a full return and refund as I definitely will not be using these products. I can only speak for the products I bought so if you are thinking of buying the scandi sets then please do take into consideration they could arrive damaged, the pans and appliances are all very light and feel of poor quality. On a positive note, they arrived pretty quickly.”

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Posted 4 years ago

“I purchased the 5 Piece Damascus Patterned Knife Set Mirror Black. The holder is a bit flimsy and looks cheap, but is good for saving space. Unfortunately one of the blades on the smaller knives came out after only a few uses and I had to glue it in.”

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Posted 4 years ago

“1st delivery sent back box was damaged and had obviously been opened! 2nd box damaged on delivery and again showed signed of box been opened prior to delivery but in exasperation we excepted it. Very disappointed.”

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Posted 4 years ago

“Cannot phone. Won’t go through cannot extend warranty. Just goes to reviews. It says to ring if you have a problem how can you if can’t get through all I want is a simple answer to one question regarding new purchase”

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Posted 4 years ago

“I am quite disappointed with my tower hotplate. It is a great product, but a week after the manufacturer's warranty expired (1 year) it just stopped working. Unfortunately I did not know i could've registered for an extended warranty.”

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Posted 4 years ago

“Purchased a steamer, followed the instructions regarding registering extra 2 years guarantee, clicked on extend guarantee, came up with a message saying I have been sent an email to the email I have provided, problem is I did not provide one, hows that work then?”

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Posted 5 years ago

“Impossible to find your item in the drop down list provided. Literally 1000 items so gave up. Will have to take a chance it don’t go wrong. Brilliant air fryer so far. No chance at all extending the warranty.”

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Posted 5 years ago

“The Rose Salt and pepper gift was delivered, the box was damaged top and bottom, it was sent out in a plastic bag instead of a box, causing the damage Not impressed.”

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Posted 5 years ago

“Tower 10 cup Coffee Maker T13001 - I bought this coffee maker from the Range in June 2019. On first use it made a very high-pitched whining noise which could be ignored as it is used in the utility room and we can shut the door. It was so high-pitched my husband could not hear it. It made coffee efficiently and easily but stopped working today 20/10/2019. There was no problem with the shop replacing it but on switching on the replacement, again there is a very high-pitched whine. I will continue to use it but am anticipating another short period of use before having to invoke the warranty. Disappointing.”

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Posted 5 years ago

“All seems very cheap, especially the price you pay. Nearly £100 for a bin where the lid is a thin piece of plastic. Rose gold kettle colour is completely different compared to the rest, wobbles when on stand. Looks good until you buy it. My whole kitchen is rose gold tower appliances, I wish I chose something more reliable like Russell Hobbs”

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Posted 5 years ago

Hi Ryan, We are very sorry to hear of your experience, if you'd like to email us on customerservice@towerhousewares.co.uk our team would love to help resolve this for you. If you could include any supporting images it would be greatly appreciated. Ultimately, we hate letting any customer down and I'm really sorry that you have had this experience. Please accept my apologies for any inconvenience caused. We look forward to hearing from you. Kind regards, Nicole Tower Customer Care

Posted 5 years ago

“1. Your website lacks explanation of the nominal sizes you give to the various pressure cooker sealing rings. When placing an on-line order, the potential customer needs to know whether you are referring to inside or outside dia.of the ring. 2. Having ordered the wrong ring for my cooker, due to the omission above, I made a 20mile trip to Berry Hill Road (the return address) to exchange it, only to be told that this was the incorrect place. 3. On telephoning 'Customer Service' to try to resolve the matter, I was held in a queue for 7 minutes+. At this point I gave up and went home - another 20 mile journey! Thanks Tower.”

Helpful Report

Posted 6 years ago

Dear Mr. Latham, We are sorry to hear of your experience with us! Unfortunately, our office site is not open to the public. Please be assured that your comments have been taken on board and will be reviewed accordingly. In regards to your order, an email has been sent to you confirming the returns procedure. We apologise again for this experience and hope that you continue to choose Tower. Kind regards, Tower Customer Care

Posted 6 years ago

“Tower 20cm Colour Change Ceramic Coated Fry Pan (order WEB8962) Had hoped this would be a non-stick surface (similar to your 'Tower Tower Essentials 24cm Angled Wok Black') but sadly no, anything cooked in it sticks. Even Poached eggs!, forget fried eggs, pan fried pork or fish, everything sticks. Even our 5+year old Tefal Teflon pans are better Admittedly it changes colour as promised, but I'd rather a non stick pan with fixed colour”

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Posted 6 years ago

Dear Mr. Barnes, We are very sorry to hear that your frying pan's non-stick quality has failed, we wouldn't expect this to happen. Providing exceptional customer service & great products is something that we pride ourselves on and I apologise that on this occasion, we have fallen short of yours and our own expectations. So we can get this matter resolved for you swiftly, please email us on customerservice@towerhousewares.co.uk with your proof of warranty registration and current address details and a member of the team will get back to you. We look forward to hearing from you. Kind regards, Tower Customer Support

Posted 6 years ago

Tower is rated 4.2 based on 5,448 reviews