Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,344 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 18th January 2025

Mrs YvonneWilbond

Tower 5 star review on 15th January 2025

203

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just got my kettle toaster bread bin canisters and utensil and cookie jar and I am over the moon with them”

Helpful Report

Posted 1 month ago

Hello Glenda, Many thanks for your wonderful comments and indeed your very valuable order. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 month ago

“So easy to use and time meals cooking Really good size easy to cl”

Helpful Report

Posted 1 month ago

Hello Linda Many thanks for your 5 star comments about your Tower product. If you do need any help in the future please feel free to contact us - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“This microwave is the second one I've bought , I've been collecting the black & rose gold range of kitchenware . It looks lovely, nice & smart . However, had it not been for the fact that it matches the other items, I would maybe have considered another make . This is purely because the paint inside peeled off quite soon after I bought it ☹ . I contacted Tower customer services & was informed that I'd not cleaned the interior properly & it wasn't a manufacturer's fault . I know I didn't clean it EVERY time I used it , but I was careful to keep it in good clean condition ...... so, time will tell . I'll not be impressed if it all goes rusty again with this one . I have seen other comments that say the same thing ..... so keep yours clean, don't use any harsh cleaning products (I didn't) and see how it goes for you .”

Helpful Report

Posted 1 month ago

Hello Wendy Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers feedback and comments as this allows us as an organisation to review the products and services we provide. We are very proud of our products warranty scheme which gives our customers peace of mind in the rare event that a fault may occur. One of the requirements of the warranty scheme is that a product is maintained in line with the product guidelines. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 1 month ago

“Great item, use it daily, additional kit supplied is handy, easy to use, lid stand supplier as well.”

Helpful Report

Posted 1 month ago

Hello Many thanks for your 5star comments about your Tower product. Rest assured our Customer Services Team are always available should you need support in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“I was a little apprehensive at first, but when I started using it. I love it ,I use it most days. And I feel so much more confident. Trying different recipes. Thankyou tower.”

Helpful Report

Posted 1 month ago

Hello Carolann. It was wonderful to read your review about your Tower Air Fryer. Here at Tower we understand using a new product can be a little daunting at first - that's why our Customer Services Team are always available to help should you need us. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Tells you all you need to know about using the Air Fryer”

Helpful Report

Posted 1 month ago

Hello Phil, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Thank you elle for your kindness and amazing costumer service, you helped me enormously so very happy elle thank you again.patricia mcgrory ❤️”

Helpful Report

Posted 1 month ago

Hello Patricia Many thanks for taking the time to leave your 5 star comments about the recent service received from Elle within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Unfortunately decided the product was too large for just the two of us. Returned the product via Yodel 03/12th. Following call wth Ellie at customer service.”

Helpful Report

Posted 1 month ago

Hello John Thanks for taking the time to leave your valuable comments. We were sorry to read your product wasn't for you but we do hope you'll visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 month ago

“Love the colour love it need a microwave in the same colour”

Helpful Report

Posted 1 month ago

Hello Patricia Thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 month ago

“Not used yet,but looks good ,the second one weve had”

Helpful Report

Posted 1 month ago

Hello Michael, Thanks for your 5star comments and for choosing Tower for your valuable order. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 month ago

“We love our Tower Dual Basket air fryer. It has changed the way we do things in the kitchen. Cooking healthily and more unique food choices. Couldn’t be without it. So glad we got one. 5*+.”

Helpful Report

Posted 1 month ago

Hello DJD What a wonderful review to receive. Everyone at Tower was delighted to read how you are using your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“This is a Christmas present for my granddaughter, so this item is not in use yet,so can’t comment.”

Helpful Report

Posted 1 month ago

Hello Anita Thanks for your wonderful comments. We hope your grand-daughter loves their Tower product. Rest assured if you need any assistance in the future our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Great appliance but had to replace old one after a year as the plastic on the trays cracked and the handle broke. Have now taken out the 3 year’s guarantee”

Helpful Report

Posted 1 month ago

Hello Simon Many thanks for your valuable review. Here at Tower we always welcome our customers comments and feedback as they allow us to review and improve the products and services we offer. I was sorry to learn of the rare issue with your frequently used Air Fryer but delighted to read you had returned to Tower to purchase a new model supported by the extended warranty. Should you have any further enquiries we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Arrived damaged. Waiting for a replacement”

Helpful Report

Posted 1 month ago

Hello Karen Many thanks for your comments I was sorry to read about the rare delivery experience with your order. Our courier partners work extremely hard to deliver thousands of our customers parcels everyday. Rest assured your delivery experience will be addressed with our courier partners. I was pleased to learn once we were made aware of the issue that our Customer Services Team acted swiftly to arrange for a replacement product to be delivered. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 month ago

“If I could give Tower zero stars then I would. Never before have I been so disappointed with a company. They delivered an air fryer with a huge crack down the side of it and the only way of contacting them is by email, yet they do not respond to emails whatsoever. I have been emailing them for weeks now. And am now having to go down the route of writing to the ombudsman to try and get my money back. Never before have I complained about anything in my entire life. I am normally just the sort of person that puts up with things but this is poor customer service at another level.”

Helpful Report

Posted 1 month ago

Hello Rachel Many thanks for your valuable comments. Your review certainly came as a surprise to us. Your husband who placed the order was the primary contact with ourselves and all communications including instructions to resolve your enquiry have been made to his email address. Sadly all of these communications remain unanswered. We have in a final attempt to help with your enquiry have written to both you and your husband - we look forward to hearing from you. Keith - Group Customer Services Manager

Posted 1 month ago

“I had the dual drawer 9lt tower and really liked it but this one is slightly smaller but is in my opinion a lot better, it just cook's things quicker plus because I have had a air fryer before it's a lot easier to understand. I wouldn't hesitate to recommend this air fryer.”

Helpful Report

Posted 1 month ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read how your kind words. Rest assured our Customer Services Team are always available should you need any help in the future. Keith - Group Customer Services Manager

Posted 1 month ago

“Very good & will be an asset to the kitchen to make nice drinks from fruit that’s gone soft”

Helpful Report

Posted 1 month ago

Hello Janet Thanks for your kind words. We were so thrilled to read how your Tower product has been a great addition to your kitchen Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 month ago

“I wish zero stars was an option. My parcel was a week late as they use the worst courier (1 guess who that is...) and now it has FINALLY arrived the box is battered and so naturally I'm not happy about this. Your customer service has been appalling and despite asking THREE TIMES to make a complaint, I've been ignored every time. Responses are few and far between from the customer service email and when they come it's evident they have not even read the previous correspondence seeing as they don't answer ANYTHING which only increases my frustration. My suggestion would be to avoid TOWER at all costs if you value being treated fairly, they haven't even offered to refund my delivery charge.”

Helpful Report

Posted 1 month ago

Hello Helen Many thanks for your valuable comments about your recent delivery experience. I was sorry to read about this very rare experience. Our courier partners work extremely hard during these busy periods to ensure thousands of our customers receive their parcels - rest assured your experience will be addressed with them. I was pleased to learn your enquiry has now been fully resolved It only leaves me to offer my sincere and personal apologies for the inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 1 month ago

“Simply one of my favourite most used kitchen appliances. Absolutely delighted with my Tefal Soupmaker. Easiest way to produce 1.5litres of delicious home made soup.No chemicas/additives just pure vegetables and my own spices. Highly recommended. Such a healthy option. All done in 20 minutesx”

Helpful Report

Posted 1 month ago

Hello Jennifer Many thanks for your 5 star comments about your Soup Maker. We were so pleased to read about the delicious soup you have made. Thanks for your valuable order. Best wishes Keith- Group Customer Services Manager

Posted 1 month ago

“Looks good, feels fairly solid! Downside is the instructions are very poor. If you could post on line a video how to use the various settings that would be very helpful!”

Helpful Report

Posted 1 month ago

Hello Tony A Thanks for taking the time to leave your feedback. Here at Tower our customers comments, suggestions and feedback are so important to us. Rest assured our Customer Services Team are always here to help Keith - Group Customer Services Manager

Posted 1 month ago

Tower is rated 4.2 based on 5,344 reviews