Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had quote a few tower products veg steamer, air fryer, and hand held hoovers they are very good quality.”

Helpful Report

Posted 1 year ago

Hello Kathleen, It was wonderful to read your 5 star comments about the range of products you have from Tower. Thanks so much for being such a loyal customer of Tower - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought yesterday. Used once so far. Absolutely delicious. Best wedge fries ever.”

Helpful Report

Posted 1 year ago

Hi Jot, Thanks for your 5 star comments about your Tower product. The wedge fries should delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It’s very nice n easy to use”

Helpful Report

Posted 1 year ago

Hi Aggy It was great to read how easy your Tower product is to use. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“A very quick delivery,the kettle looks much nicer even than advertised picture, Boiling very fast. Extremely happy with the product.”

Helpful Report

Posted 1 year ago

Hi Janet Thanks for taking the time to leave your 5 star comments about your Kettle from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“My airfryer got faulty. Customer support did not respond under an hour as stated in here. Been 4 days from first email (5 emails by now) and no respond. Been just 58 days since purchase.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments about the issue with your Air Fryer. Here at Tower we readily welcome our customers comments which allow us to review our products and services as part of our Continuous Improvement Strategy. Having reviewed your communication I can firstly confirm that the response timescales quoted against our website are incorrect - we have escalated this to our IT Partners. When a customer does contact our Customer Services Team we do acknowledge their communication as well as providing details of the timescales as to when a response can be expected. We also make a polite request not to send duplicate messages. You received this message after your first communication with us. I was pleased to learn one of my Customer Services Team has contacted you within these timescales to open up an investigation into your enquiry and ultimately resolve everything for you. It only leaves me to apologise for the misunderstanding shown on our website. Regards Keith - Group Customer Services Manager.

Posted 1 year ago

“Excellent does what it says on the box”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read your product is meeting your expectations. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I give the Tower Vortex 5 out of 5 x quick delivery, very reasonable priced, and easy to use x I have not used my oven for awhile now x you can do so many different things in an airfryer and this 5L is very spacious. Would highly recommend.”

Helpful Report

Posted 1 year ago

Hello Julie, Thanks for your wonderful words about your Tower Vortex Air Fryer. It was great to read about your smooth order and delivery experience. Here at Tower we pride ourselves on providing great products and affordable prices supported by fantastic Customer Service. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Very good love it”

Helpful Report

Posted 1 year ago

Hi Claire Thanks for your 5 star comments about your Tower product. Here at Tower we are a little biased about our products and we love our products too !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Or YESSS I am very happy with this my Air fryers life makes much better when you are working mother, my 3 girls can used it when I am very busy”

Helpful Report

Posted 1 year ago

Hello Renuka, I was delighted to read your review about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ring to ask for lower duct for tower FlPRO 29-6V as still under warranty and was told they don't to spair part for any of these models as health and safety prevent them selling same,told the lady in question that all the vacuum Co are selling same, I just want to purchase a lower duct that match my cordless Tower FlPRO 29.6V, which I have to say has fantastic suction great hoover all round once again response sorry we don't sell parts for them. Really disappointed Irish customer”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. Sadly from the information left against your review and the associated email address we are unable to trace or match any previous contact from you. As a result one of my Leadership team will be contacting you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any perceived shortfall in the service you have received. Keith - Group Customer Services Manager

Posted 1 year ago

“Very responsible company to deal with! Fast response, friendly reply. Nice design product as well, better than the old model. Recommended !”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments and recommendation of Tower and its products - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brought the CeraGlide 2in1 2400w cord/cordless steam iron really good iron love the fact I can iron without the lead getting in the way, heats up quickly, has a large water cavity so less filling up.”

Helpful Report

Posted 1 year ago

Hello Melinda, Thanks for your kind words about your Ceraglide Iron from Tower. We loved reading how much you like your Iron - rest assured if you have any enquiries in the future our Customer Services Team would love to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought it not really had chane to cook yet but all looks good”

Helpful Report

Posted 1 year ago

Hello David, Thanks for your valuable order and for being a great customer of Tower. Should you have any enquiries about your product our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Rather split opinion. Had it for 9 months and was wonderful. Use at least once daily. Last night flames came out so I now have a replacement”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of the supporting warranty scheme for our products. Rest assured if you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I love my air fryer just one drawer”

Helpful Report

Posted 1 year ago

Hi Anna, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how you love your Air Fryer. We are a little bias here at Tower and we love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I am impressed by the product, food comes out very tasty and cooked to perfection. Happy with my purchase”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing product cooks well looks good I would say better than ninja or as good in every way”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for your 5 star comments and indeed your valuable order. Here at Tower we are proud of our product range as well as the supporting service provided by our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love, love, love tbis! Such a bargain as well. Highly recommended 👌”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Only just arrived today and so far have only done baked potatoes but it's looking good!”

Helpful Report

Posted 1 year ago

Hi Nigel, Thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“This iron is amazing! So nice and light and easy to use either corded or cordless. I rate this 5/5.”

Helpful Report

Posted 1 year ago

Hi Christine, It was wonderful to read your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,225 reviews