Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great purchase we are both happy with it although the wife was very sceptical about me buying it great piece of kit 👍👍👍”

Helpful Report

Posted 1 year ago

Hi Bob, Thanks for your kind words and indeed for choosing Tower for your valuable purchase. I think we all share your wife's scepticism when we choose to purchase something new but I was delighted to read she is now a convert to Air Fryers. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just a heads up for the fantastic Customer Service at Tower. Ordered a Tower Pressure Cooker and had been really happy with it but it developed a fault. Contacted Customer Service who responded really quickly. Fantastically helpful and no nonsense, no fuss - immediate refund recommended. Top response and one very happy customer. Thank you Tower (Liberty)”

Helpful Report

Posted 1 year ago

Hi CMJW Thanks for your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is one of the many stars we have here at Tower and was delighted to read your review. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I am very unhappy and totally disappointed with my recent purchases from Tower and their customer service is not good either :-(. First Tower Air Fryer purchased 15th Nov, had to be returned to the retailer as the manual timer did not work. Second Tower Air Fryer arrived today, and guess what, this one will have to go back also!!!!!! I opened the box to discover the plug is broken/smashed with the fuse bit lying loose in the box. I am waiting for CS to get back to me?????????”

Helpful Report

Posted 1 year ago

Hello Sottie Thanks for taking the time to leave your comments about the delivery experience of your Air Fryers. I was sorry to learn of the condition upon arrival of your parcels - rest assured I will be addressing your enquiry with our courier partners. I was however disappointed to read your comments about our Customer Services Team. Upon contacting our Customer Services Team we do confirm the timings of when you can expect a response from us as well as making a polite request not to send duplicate messages as this only hinders our ability to resolve your enquiry in the shortest possible time. I can confirm we have safely received all 4 of your messages sent within a 24 hour period and have responded to your message within the original timescale quoted. It only leaves me to apologise once again for your poor delivery experience. Keith - Group Customer Services Manager

Posted 1 year ago

“Needed new sealing ring for old pressure cooker, was sorted expertly & new one was despatched, great service”

Helpful Report

Posted 1 year ago

Hi Brian, It was great to read that your recent contact with our Customer Services Team here at Tower was handled quickly and efficiently. As always should you have any further enquiries our Customer Services Team would be delighted to hear from you. Thanks Keith - Group Customer Services Manager

Posted 1 year ago

“My new air fryer replaced a well worn one. It's more efficient and cooks faster than the old one. I would definitely recommend this model supplied by a maker who is well trusted.”

Helpful Report

Posted 1 year ago

Hello Shelagh, What a wonderful review to read. Your comments and indeed your kind recommendation were greatly appreciated by everyone her at Tower HQ. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“I bought it for my daughter as she needed a larger fryer as she couldn't afford the higher priced models, This was a similar spec to the one she liked. So I got this, she loves it. Great features, cooks perfectly.”

Helpful Report

Posted 1 year ago

Hello Antony, Thanks for leaving your 5 star review about your daughters Air Fryer. We were all delighted to read your daughter loves her new model - we love our Air Fryers too !!! Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely carving knife good quality for price”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star review for your Tower Carving Knife. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I needed information regarding the tower 10-1 and Sophie replied quickly after investigating my query. Amazing service from Sophie.”

Helpful Report

Posted 1 year ago

Hello, I was delighted to read your kind words about how Sophie looked after you and your enquiry so well. Here at Tower we love hearing from our customers as they are at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Don't know if I am qualified to do a review as you used a sub standard delivery company EVRI and it never arrived . Complaints to yourselves with "will get back to you in 48 hours " has come to nothing and contacting EVRI comical.”

Helpful Report

Posted 1 year ago

“T17038 bought manual because used to setting timer had an air fryer 12 years! Use rotisserie regular perfect results every time! Very happy with my purchase thank you”

Helpful Report

Posted 1 year ago

Hello Chris, Thanks to you for your kind words and your very valuable purchase which was greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just used my airfryer for the first time. So easy to use and my meal cooked to perfection in 10 minutes. I love it!!!”

Helpful Report

Posted 1 year ago

Hi Val, Thanks for your 5 star comments about using your Tower Air Fryer for the first time. Our Air Fryers are so easy to use and cook delicious meals. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Looks great and stylish. Bumper amount of fittings”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review about your Tower product. We hope you visit our Tower website again very soon Keith - Group Customer Services Manager

Posted 1 year ago

“I enjoy my new tower oven it works really well it's nice to taste the food without the oil that it normally takes to cook it in well done enjoying it a lot”

Helpful Report

Posted 1 year ago

HI Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I have a tower express 5 in 1 air fryer. The timer dial had become free so I could no longer rotate using the dial. I got in touch with Tower as I couldn't find any replacement online. Due to writing to them on boxing day, I didn't hear back until the new year, but Laura was brilliant, she asked for my details and a replacement was sent by post. The new model is slightly different in fitting but I can rotate the timer no w and use my airfryer. Which I do love and highly recommend.”

Helpful Report

Posted 1 year ago

Hi Sam, Thanks for your wonderful comments about how Tower Customer Services and in particular Laura helped with your recent enquiry. The Christmas and New Year period is always a busy time for us here at Tower and I was sorry that we took slightly longer than usual to get to your enquiry. I have passed your comments across to Laura and she was delighted. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“I broke the timer knob on my air fryer and emailed customer service asking for help. Megan came back to me and sent a new knob and supplied video on how to attach it. Great prompt service”

Helpful Report

Posted 1 year ago

Hi Jane, It was great to read your comments about how Megan helped with your recent enquiry. Megan works in our Customer Services Team here at Tower and loves helping our wonderful customers with their enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted customer services awhile back for a link to a tower cookbook, it was so easy and a great link, but I lost my link so I contacted customer services again a couple of days ago for the same link and my reply was from Lucy who gave me the same link to the cook book just like that, honestly so efficient, give that Lady a bunch of flowers.”

Helpful Report

Posted 1 year ago

Hi David, Thanks for your kind words about how Lucy from our Customer Services Team helped with your recent enquiry. Lucy is one of the many superstars we have within our Customer Services Team and we have shared your lovely review with both Lucy and the wider Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent sophie was really helpful”

Helpful Report

Posted 1 year ago

Hi Kim, Thanks for your 5 star review about Sophie from our Customer Services Team. When it comes to looking after our customer we think Sophie is excellent too !! With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Bought 22 Dec not yet received due to EVRI service”

Helpful Report

Posted 1 year ago

“I've still not received my air fryer that I ordered and paid for in December 19th. It was a Christmas present for my son and partner. Very disappointing.”

Helpful Report

Posted 1 year ago

“Sadly I can’t write a review as my air fryer has still not turned up. Contacted Customer Service however still no further forward. Highly unlikely I will use Tower again.”

Helpful Report

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews