Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Oven air fryer easy to use”

Helpful Report

Posted 2 years ago

Hi Alan, Thanks for choosing Tower for your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“By Being a Great sandwich maker.”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thanks for ordering your Sandwich Maker from Tower. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Very prompt, friendly and professional service from Customer Service and Delivery Thank you”

Helpful Report

Posted 2 years ago

Hello, I was really please to learn that your delivery experience as well as the contact with our Customer Services Team went smoothly and was handled within a professional manner. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I received a first rate customer service from Louise who went above and beyond to resolve my problem. Louise was patient (I asked several questions), professional and friendly....and knows her stuff. I won't hesitate to buy from Tower again in the future.”

Helpful Report

Posted 2 years ago

Hi Pat, Thanks for such a wonderful review !!! Louise is one of our many stars we have here within Tower Customer Services and loves speaking with our valued customers. We hope you revisit our website very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Great customer service from Louise who went the extra mile to solve my problem. I'm very impressed and would definitely buy Tower products again.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your kind words - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Such a fantastic customer service. Dealt with my query quickly and really pleased to have it all resolved. Thanks so much!”

Helpful Report

Posted 2 years ago

Hi I was pleased to read your recent contact with our Customer Services Team was resolved quickly and efficiently. Best wishes. Keith - Group Customer Services Manager

Posted 2 years ago

“5 star service . Fantastic customer service from Louise. Had a problem with a product and she resolved quickly and professionally. Thank you.”

Helpful Report

Posted 2 years ago

Hello Mark, Thanks so much for your 5 star review. I've forwarded your review across to Louise who was delighted. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“What a fantasic customer service delt with my problem and sorted it so fast will buy from them again”

Helpful Report

Posted 2 years ago

Hello Mr Walker, Thanks for taking the time to leave your comments about our Customer Services Team. Here at Tower the service we provide to our customers is so important to us. We hope you visit our website again soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Chloe was very helpful in resolving our problem.”

Helpful Report

Posted 2 years ago

Hello, Thanks for leaving your comments about Chloe within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Reasonably priced and modern looking”

Helpful Report

Posted 2 years ago

Hi Wendy, Thanks for your 5 star review. At Tower we always want to provide state of the art products at competitive prices. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic customer service from chloe. Had a problem with a product and she resolved quickly and professionally.”

Helpful Report

Posted 2 years ago

Hi Adam, Thanks for taking the time to leave your kind words about Chloe within our Customer Services Team. I was pleased to read your recent contact with Tower Customer Services was handled quickly and professionally. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“These are, without a shadow of a doubt, the worst products I have ever had the misfortune of using. Everyone involved in the creation of these products should be utterly ashamed of themselves. Avoid like the plague.”

Helpful Report

Posted 2 years ago

Hi I was disappointed to read your review especially as we have had no contact from you about your issue. As a result of your comments one of my team have messaged you today. Here at Tower we have a dedicated Customer Services Team who are always readily available to resolve any query a customer rasises with us. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellant Air Fryer, would have given Five stars, but for the timer knob splitting,but overall brilliant little oven. Tower customer service was excellant and resolved the issues.”

Helpful Report

Posted 2 years ago

“timely and helpful response”

Helpful Report

Posted 2 years ago

“Had an issue with the lower rack on my new air fryer, contacted Customer Services who were awesome in dealing with my issue and a replacement was dispatched on the same day.... All I can say is 10 out of 10 for a customer orientated service.”

Helpful Report

Posted 2 years ago

Hi Nathan, We really appreciate your 5 star review about how our Customer Services Team resolved your enquiry. We love to see when our customer service 10 out of 10 !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good price very quick delivery”

Helpful Report

Posted 2 years ago

Hi Gary We really appreciate your 5 star review and your valuable order. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Replacement arrived today. Annie was a super help in getting this matter resolved. 😀”

Helpful Report

Posted 2 years ago

Hi Liz, Thanks for taking the time to leave your kind words about how Annie resolved your enquiry. Annie is one of the stars within our Customer Services Team and loves speaking with our customers. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“I had a fault in my 2 year old Breadmaker, it was under a 3 year guarantee, other than it took a little time for them to reply on the whole it took a day to solve the problem by sending them the paperwork/photos they requested. They have now sent a new machine. I could not be happier with their service.”

Helpful Report

Posted 2 years ago

Hi Alan, We really appreciate the time spent reviewing your recent contact with Customer Services. Your valuable feedback allows us to continually improve what we do. Best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“I brought a tower sensor bin nearly a year ago and suddenly stopped working. As I am still in my warranty contacted tower regarding the issue. They responded to me within 4 working days. Annie one of the customer representatives was really helpful and resolved the issue really quickly and has sent out a replacement. Yet to receive as of writing but the service so far has been really efficient.”

Helpful Report

Posted 2 years ago

Hi Shanice, Thanks for taking the time to leave your review. On the rare occasions where things dont go to plan our dedicated Customer Services Team are on hand to resolve any query you may wish to make. I was delighted to read this was the case when Annie picked up your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Kettle arrived damaged. I have contacted tower about arranging a free return but had no response”

Helpful Report

Posted 2 years ago

Hi Mike, Thanks for getting in touch and leaving your review about the delivery of your kettle. I was disappointed to see the damage upon arrival. Here at Tower we always strive to improve the service we provide to our valuable customers - to this the photograph you kindly provided will assist us greatly when we speak with our suppliers about your enquiry. I understand one of our customer services team have been in touch to resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews