Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hello I lost a small guard/protector off my Tower Air Fryer T17021. I got in touch with the support team and explained what had happened. Harpreet responded very quickly and sorted my problem out. The part arrived very quickly and now sits in its position on the basket handle and makes things safe. I would like to commend Harpreet and the team for their efforts in making this customer very happy. Best Regards to all. Sid Kirk”

Helpful Report

Posted 1 year ago

Hello Sid, Many thanks for your kind words about Harpreet from our Customer Services Team. It was great to read how Harpreet took the time to understand your enquiry in full and provide a suitable solution for you. Harpreet was delighted to read your kind review. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great to look at. Ideal having 2 baskets. Took a while to work out how to use, but would recommend it.”

Helpful Report

Posted 1 year ago

Hello Lindsey, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your comments. We know that a new product can at times be a little daunting to get used to that's we our Customer Services Team always welcome any enquiries you may have. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“How long do you have for the Easter holiday? Sent email to customer service and they said they are on Easter holiday, this was today. Have not received my complete erodes. Not impressed.”

Helpful Report

Posted 1 year ago

Hi We were disappointed to read your comments. The message you received was an acknowledgement of the receipt of your communication - it also confirmed the timescales as to when you could expect a response from us. Having investigated your enquiry your communication was sent at 15.38 yesterday and we have provided an update to your enquiry well within this timescale. In addition due to the size of your order it was delivered in 2 phases with delivery tracking showing all parcels have now been successfully delivered. It only leaves me to offer my personal and sincere apologies for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought this Tower Airfryer in October 2022. And already there a bits of plastic coming off the handle. Every time you pull the drawer out another piece breaks off. I wouldn't buy Tower again.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your comments about your Air Fryer. We were sorry to read your comments as well as being surprised as we have had no previous contact from you reporting an issue with your Air Fryer. Here at Tower our products are supported by a robust warranty scheme to provide our customers with peace of mind in the rare event an issue should occur with their product. I have arranged for one of my Customer Services Team to contact you very soon to investigate your enquiry further. In the meantime it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Harpreet dealt my issue with top standards and sent me a replacement unit, very please with the service Thank you”

Helpful Report

Posted 1 year ago

Hi Joao, Many thanks for your 5 star comments about how Harpreet from our Customer Services Team helped with your recent enquiry. Harpreet was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service received through emails. Harpreet was fast and efficient at helping me with my query regarding my TOWER appliance”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Harpreet is one of the many stars we have within our Customer Services Team and I was how he resolved your enquiry quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very efficient resolution to replace appliance under Guarentee with the expert advice from Megan.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about Megan from our Customer Services Team. Should you have any further enquires our Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very efficient resolution to replace appliance under Guarentee.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about how our Customer Services Team helped with your recent warranty query. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased the vortex dual over air fryer - cooks great but one of the internal lights blown already on first use. Shame”

Helpful Report

Posted 1 year ago

Hi Gina, Thanks for your comments about your Tower Air Fryer. I was sorry to learn about the issue with the internal light. As part of our customer commitment I have arranged for one of my Customer Services Executives to drop you a message to see if we can help in any way. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic service from Megan, she was able to source and send us replacement silicone feet for our Air Fryer. She went above and beyond to help us, at no extra cost!”

Helpful Report

Posted 1 year ago

Hello Leanne, It was wonderful to read your comments about Megan from our Customer Services Team. Megan is one of the many stars we have within our Customer Services Team who we are immensely proud of by the way they look after our customers so well. Rest assured our Team are always available should you require any further help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great customer service from Arjan dealt with my query swiftly and arranged a replacement”

Helpful Report

Posted 1 year ago

Hello Liz, Thanks for taking the time to leave your 5 star comments about Arjan from our Customer Services Team. Arjan is one of the many stars we have here at Tower and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Impressive customer service provided by Fayyaz and efficiently dealt with my query.”

Helpful Report

Posted 1 year ago

Hello Tayyaba, Many thanks for your wonderful review about Tower Customer Services. Here at Tower we believe our Customer Services Team are different to other organisations and I was delighted Fayyaz demonstrated his professionalism and commitment to solving your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Thank uou for the refund of thus item which I returned as it fid not fit my Tower Pressure pot.”

Helpful Report

Posted 1 year ago

Hello Pearl, Thanks for your kind words about how we processed your refund quickly following the return of your product. I was sorry to learn your product didn't meet your requirements. I hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Have tried several cooking options and all have worked well so far. Bit of adjusting needed to suit taste but a great machine with so many options.”

Helpful Report

Posted 1 year ago

Hi Deb, It was great to hear about how you are using your Tower Air Fryer. With anything new we understand that it may take a little time to familiarise yourself with the full functions of your Air Fryer but please be assured our Customer Services Team are always on hand should you need any help. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic 5 stars does what it says used it many times since I got it”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Many thanks for your wonderful 5 star comments about your Air Fryer from Tower. We were delighted to read how you are using your Air Fryer regularly. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Customer Service Representative Arjan,was extremely efficient in his dealing with me regarding an extended Warranty on a Tower product”

Helpful Report

Posted 1 year ago

Hi Ger, Thanks for your kind comments about how Arjan from our Customer Services Team helped with your warranty. Arjan was delighted to receive your kind words. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Lovin the product works brilliantly”

Helpful Report

Posted 1 year ago

Hi Simon, It was wonderful to read your 5 star comments about how you love your Tower product. We love our products too !!!! Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Brillant would buy again and fast delivery will be buying from you from.now on”

Helpful Report

Posted 1 year ago

Hi Mark, Thanks for your 5 star comments about your positive order and delivery experience from Tower. We look forward to you visiting our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“VL40 Pro Pet 22.2V Cordless 3-IN-1 DC Vacuum Cleaner Very good cordless cleaner. I use the pet extension in the car and on my stairs. Much powerful than the previos model V 20 I had.”

Helpful Report

Posted 1 year ago

Hello Antoniya, Many thanks for your kind words and indeed your valuable order for your Tower VL40 Pro Per Vacuum Cleaner. Please be assured that should you have any enquiries in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“I was sceptical about buying this at first but it's actually a brilliant addition and has transformed my chips. Looking forward to trying other foods in it.”

Helpful Report

Posted 1 year ago

Hi Linda & Barry Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We hope you enjoy making many more delicious meals in your Air Fryer. Take care Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews