Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered was perfect with a very speedy delivery , thank you 5*****”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your 5 star review about your order and delivery experience. I was pleased to read that this process was a smooth one. Should you have any enquiries in the future please contact our Customer Services Team. Finally thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“It would be a game changer if the timer didn't get stick at the 2 minute marker:-( Have emailed and hopefully will be replaced. Happy to review my review.”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for your comments about your Tower Air Fryer. I was sorry to read about the issue with your timer control. Rest assured all of our products are supported by a fixed warranty period. To this I can see one of our Customer Services Team have been in contact to arrange for the return and a replacement Air Fryer to be dispatched to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“No problem with Tower. Item delivered on time via Amazon. Shame, at the of this review, th6 recipe site via QR code is down.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review about your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your issue with the Recipe Book. In the meantime please accept our apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 2 years ago

“Service and delivery was excellent! Absolutely delighted with this air fryer and would highly recommend to anyone looking to buy one!”

Helpful Report

Posted 2 years ago

Hi Sandra, Thanks for taking the time to leave your 5 star review about your Tower Air fryer. Here at Tower we always strive to provide quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great little buy cheaper than all the others on the market and worked great will save on energy bills that 10minutes warming the huge oven up. Happy day”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about your Air Fryer. We hope your Air Fryer supports with saving on your energy bills. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“We have just bought this air fryer on the recommendation of a friend as the think it is great.”

Helpful Report

Posted 2 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. We love to read how our products are recommended by family and friends. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Will say its great for single person. No need to use oven for 30 mins. Now I can do lot stuff for under 10 mins been a microwave chef lol. Now this opens up new world. Looking forward to trying fish fingers and onion rings. Would like to have had a qr code for things to cook and how, as only couple in booklet. But I'm sure Google will help me. Would not say for this size for family but great for sungle people. Maybe go larger for family Got it half price at b&m so very happy. I like fact easy to clean. And not ugly so can stay out off cupboard. So cannot wait to read on line things I can cook.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful review about your Tower Air Fryer. The food in your picture looks delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Thank you Sam for all your help with my query. You work for a wonderful Company and you are a wonderful Customer Service Supervisor for coming back so quickly and solving the problem. Would give this Company and Staff five stars and hope to buy some other products soon as I love them so much. Thank you again, Kind regards, Barbara Tutssel x”

Helpful Report

Posted 2 years ago

Hi Barbara, Thanks for your wonderful comments. I was delighted to read your review about Tower and in particular Sam. Sam is our Customer Services Supervisor here at Tower and leads by example when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I already had one, so pleased with it , I bought one from you for my Granddaughter,she is absolutely thrilled using the Tower, highly recommend”

Helpful Report

Posted 2 years ago

Hi Jennifer, Thanks for your 5 star review and in particular recommending Tower to your granddaughter. We really appreciate your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my new air fryer. Crisp baked potatoes stuffed with fluffy cheesy mash! Can’t wait to try more dishes!”

Helpful Report

Posted 2 years ago

Hi Sally, Thanks for taking the time to share your great photograph of your Tower Air Fryer. Those baked potatoes look mouth watering - I hope they tasted as good as they looked. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“An excellent product. Robust, very well made.”

Helpful Report

Posted 2 years ago

Hi Thanks for choosing Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good value excellent products quick delivery”

Helpful Report

Posted 2 years ago

Hi Glenda, Thanks for your 5 star review about your order and delivery experience. I was delighted to read our Courier Partners delivered your product quickly. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Iv put off buying an AirFryer as I thought it would be another gadget for my kitchen cupboards, boy was I wrong. I purchased the Tower AirFryer yesterday and lastnight I had a Sunday dinner absolutely brilliant my potatoes and croquettes were amazing. No more heating up an over for half hour before the temperature is right to cook. 10 out of 10”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thanks for your wonderful comments about your Tower Air Fryer. We would give our Air Fryers 10 / 10 also !!! Thanks for your valuable order and we hope you enjoy making more delicious meals. Keith - Group Customer Services Manager

Posted 2 years ago

“Very good works excellent it is quiet”

Helpful Report

Posted 2 years ago

Hello Jan, I was delighted to see your Tower kettle has made a great addition to your kitchen. Thanks for your valuable order. best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with the fast delivery and impressed with air fryer, I have just one complaint why can’t I print my free recipe book off as I can’t see it very well on my phone, which is very frustrating.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to learn about the issues with your Recipe Book. One of my Customer Services Leadership Team will be in contact with you within the next 24 hours to help with your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I have just purchased the TOWER 10 IN 1 COMBO AIR FRYER model T17076 . Well its fantastic have had it for three days now and have cooked many things simple things like toast and poached eggs, Salmon , Chips frozen not home made yet . This weekend I am planning on using the rotisserie, maybe a chicken but I do like experimenting and although I have not read that it can or can not be done I am hoping to buy a small joint of beef enough for two people and yes just go for it , after all it can't go too wrong can it x”

Helpful Report

Posted 2 years ago

Hi Carmen, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read you've made some delicious meals and hope the use of the rotisserie was a success !! Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Xpress Pro 2000W 5-In-1 11 Litre Digital Air Fryer Oven Like many viewing the news recently (https://www.theguardian.com/money/2022/aug/27/best-ingredients-and-appliances-to-save-cash-when-cooking) I took the money-saving plunge for myself after gifting an air fryer to my mother-in-law anxious about using her main oven. This crucial kitchen kit is brilliant. Don't get swizzled by buying a 'specialist' air fryer cook book. With the Tower version you get access to an 80-page online cool book to inspire you. You will quickly be able to adapt your standard recipes to this multi-function cooker. The rotisserie function is brilliant and will accommodate small chicken (~1.3 Kg) but it may need some string to hold in the legs and wings. Don't put off buying an air fryer - 5 Stars!”

Helpful Report

Posted 2 years ago

Hello Whytestuf Thanks for your wonderful comments about your Tower Air Fryer. We love to read when our customers score our products 5 stars !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The Skewer accessory has to be the best thing ever. Shame it didn't come with assembly instructions, but googling solved that issue. Love it”

Tower 5 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

Hi Wow - those kebabs look amazing !!!! Thanks for your kind words - rest assured we will look at your suggestion about the assembly. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Why send me an email to say the Tower air fryer 17088 is now in stock but when I go to order it States OUT OF STOCK what a waste of time”

Helpful Report

Posted 2 years ago

Hi Val, I was disappointed to read your review about the Tower Air fryer. As we have had no previous communication from you I have asked one of my Leadership Team from Customer Services to write to you today to understand your enquiry further. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with your fast delivery ordered one day delivered the next can't wate to use it.”

Helpful Report

Posted 2 years ago

Hi Audrey, Thanks for your 5 star review about the delivery of your recent order. Thanks for choosing Tower for your purchase - we hope you enjoy using your product. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews