Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was brilliant for the quality and ability of the iron . Ironing was effort less and the iron is lovely to look at too . I got the black and gold one . The wire is really long and comes with attached Velcro to make sure wire is put properly without ruining the wire. I would highly recommend this iron .”

Helpful Report

Posted 8 months ago

Hello Sarah, Many thanks for taking the time to leave your 5 star comments about your Iron from Tower. Everyone at Tower HQ was delighted to read your kind words as well as your valuable order. Keith - Group Customer Services Manager

Posted 8 months ago

“I purchased Dial Basket Vortx as I cook for one person & I’m trying to save on my energy bills. I’ve cooked chips & salmon using the Smart Finish & it cooked both the salmon & chips perfectly.”

Helpful Report

Posted 8 months ago

Hello Theresa, It was great to read your comments about how you are using your Tower Air Fryer. The Salmon and Chips you cooked sounds delicious !!! Regards Keith - Group Customer Services Manager

Posted 8 months ago

“I had a small problem with airfryer tower replaced it within two days thank you tower”

Helpful Report

Posted 8 months ago

Hi Phil, Many thanks for your 5 star comments. I was delighted to read how our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Liked the design of my microwave”

Helpful Report

Posted 8 months ago

Hi Thanks for your 5 star comments about your Microwave from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“What a great machine can cook most foods and quite a good time.”

Helpful Report

Posted 8 months ago

Hello Mr GLDyer Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“Used my TOWER tonight first time. Great having two ovens as I have to have a gluten free diet and can now cook for two with cross contamination. Super air oven and looks fabulous.”

Helpful Report

Posted 8 months ago

Hello Thanks for your wonderful comments and indeed your valuable order for your Tower Air Fryer I was delighted to read how versatile your Air Fryer was to meet your individual cooking needs. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Had this as a birthday present of my son it certainly didn't disappoint used everyday since buttons on the top are a bit temperamental some times and don't always work until pressed a few times can be annoying was thinking of buying a draw 9 litre but the problem with this one is making me think twice about trying a different make”

Helpful Report

Posted 8 months ago

Hi Margaret, Thanks for taking the time to leave your valuable comments. I was pleased to read how much you are enjoying using your Air Fryer from Tower. To help with your enquiry with the controls of your Air Fryer I have arranged for one of our Team to contact you to see how we can help. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Vl20 pet is a nice vac, but can't get hold of spare filters. Why does it mean that I have to buy a new vac when the filters are worn out. Even the best filter needs replacing sometimes.”

Helpful Report

Posted 8 months ago

Hi Thanks for taking the time to leave your valuable comments. In a bid to help with your enquiry I have arranged for one of our Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“It is so grate to use and nice to use thanks”

Helpful Report

Posted 8 months ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you enjoy using your product - rest assured if you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“If the truth be told I am no liar My life's been changed By my new air fryer My microwave is sulking My oven's on strike Because the kitchen appliance I really like Is my Tower air fryer It's all I need To do my cooking It's a winner indeed It bakes, it grills without much fuss It clearly is the one for us It's saving me money Takes up half the space It looks so neat in it's little place For every household it is a must It won't just sit there gathering dust I can guarantee and I will bet It'll be a purchase you won't regret So get to the shops Or buy one on line Because I'm certainly not going to lend you mine 🤣🤣 Penny Hunt 12/3/24”

Helpful Report

Posted 8 months ago

Hi Penny Wow !!!! What fantastic words about your Air Fryer - everyone at Tower HQ was delighted to read your poem Thanks for being such a great customer of Tower Keith - Group Customer Services Manager

Posted 8 months ago

“Rather disappointed in this. I've had Tower air fryer before, so was happy to buy this larger one. I find it very difficult yo read the icons on the machine. They are quite small and very dull, the back-light is just not bright enough. Because I find it very difficult to read I don't use it. Fir me it was a waste of money. Its just sat on the kitchen counter. I keep going back to it ftom time to time hoping I can get use to it but it hasn't happened in the past 4 months I've had it. So this model a 2600w dual basket air fryer model T17100 9liter is a no no.”

Helpful Report

Posted 8 months ago

Hi Thanks for taking the time to leave your comments. It was disappointing to read how our very popular Air Fryer did not meet your expectations. In a bid to understand and resolve your enquiry one of our Customer Services Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“The Microwave lasted only a few weeks then malfunctioned EVENTUALLY Tower said could replace it as not in stock They refunded the price nut not my postage not a lotvof money however it was there product that was faulty I think I should have been refunded the postage.”

Helpful Report

Posted 8 months ago

Hi Thanks for your very valuable comments I was sorry to read about the rare issue with your Microwave. As your parcel was delivered in working order there is no obligation to refund any postal charges after this time. One of our Customer Services Team will be in contact with you very soon to conclude your enquiry. Keith - Group Customer Services Manager

Posted 8 months ago

“great fryer, cooks enough chips for 2 people, the filter works well and can easily be replaced with cut to size material available online, this is the third dff I have owned and by far the best, nice discount as well, thank you David@ tower,overall 10/10”

Helpful Report

Posted 8 months ago

Hi Johnnie Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your comments and hope you visit our website again very soon to check our fantastic range of products and accessories. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Very happy with product. Good value for money. Lovely gift.”

Helpful Report

Posted 8 months ago

Hi Thanks for your wonderful comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to help. Keith - Group Customer Services Manager

Posted 8 months ago

“Price reasonable good cooker but missing a recipe book in the pack which it shows on internet a bit disappointed”

Helpful Report

Posted 8 months ago

Hi James, Many thanks for taking the time to leave your comments about your Cooker. I was sorry to read about the missing Recipe Book. One of our Customer Services Team will be in contact very soon - it only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 8 months ago

“Brilliant air fryer. Rotisserie too although chicken has to be small but makes delicious change. Could cut bigger one in two and truss it well. Sure is quicker than main oven if smaller quantities. Even a pizza fits in too Was a little concerned when I found some spots inside on base floor. Thought it was bit of food stuck but was lining coming away like 3 small dots. Took back to store after nearly a year of use and replaced immediately. Can’t fault that aftercare. So have a nice new shiny one and still under warranty for 2years !! Definately recommend this little oven/ air fryer Very easy to clean too. Only reason not 5 stars is will it happen again? Hope not.”

Helpful Report

Posted 8 months ago

Hi Thanks for your comprehensive review about your Air Fryer. Here at Tower we are proud of our product range and the supporting warranty which in the rare event a fault may occur provides our customers with peace of mind. I was pleased our retail partner who is responsible for the first years warranty resolved your enquiry for you. Keith - Group Customer Services Manager

Posted 8 months ago

“It never arrived?!”

Helpful Report

Posted 8 months ago

Hi Many thanks for your valuable comments. I was sorry to read about the delays with your delivery. One of our Customer Services Team will be in contact with you very soon to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 8 months ago

“Super fast delivery, used it for the first time last night and was very impressed. Only complaint is can’t seem to register the warranty online ?!”

Helpful Report

Posted 8 months ago

Hi Many thanks for your 5 star comments about your delivery experience of your Tower product. I was delighted to read you were impressed with your product. I have arranged for one of our Customer Services Team to contact you very soon to help register your warranty. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“There items look and feel very good but unfortunately there do not work on the Induction hob that I wanted for and the customer service was very poor to resolve my problem and for me to send the item back which I'm still waiting to do”

Helpful Report

Posted 8 months ago

Hello Andrew, Many thanks for your comments Here at Tower we always welcome our customers comments and feedback as this allows us to improve the products and service we provide. Customer feedback also allows us to provide a balanced response to the comments left. Having investigated your enquiry I was disappointed to read you felt our Customer Service was poor. Upon receiving your original message we acknowledged safe receipt of your enquiry and provided details of the timescales you could expect a respond from us. We also made a polite request to avoid sending duplicate or chase emails as this hinders our ability to respond to your message in the shortest possible time. We have responded to all of your messages received within the timescales quoted timescales. It only leaves me to apologise for the perceived level of Customer Service we have provided to you. Keith - Group Customer Services Manager

Posted 8 months ago

“Doing the job. Working well. I’m happy that I got this.”

Helpful Report

Posted 8 months ago

Hi Thanks for your 5 star comments for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.2 based on 5,222 reviews