Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,230 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just great products an service”

Helpful Report

Posted 1 year ago

Hi David, Thanks for your kind words. Here at Tower we always strive to offer quality, value for money products supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The cordless steam iron is good, but doesn't quite glide like the best irons. It's also a bit of a fiddle to place onto the charger while ironing, and the charger uses up space on the ironing board. It also spits water. I think it has a couple of redesigns before it's great, but certainly good for the price.”

Helpful Report

Posted 1 year ago

“I emailed tower to say I’d got a faulty item. I’d purchased a new rose gold kettle from tower, after 3 weeks it started to leak, being a disabled person I relied on this chunky handled kettle. I was contacted by a lady called Megan, she explained the process of return etc. I replied to Megan explained my situation and in her reply she said due to my circumstances she would support me by sending out a replacement kettle and once received I needed to dispose of the original kettle etc. tower like other businesses have strict guidelines to follow. Thank you to Megan at tower customer services I had a brand new kettle within a few days of Megan picking up my case. A very big thank you for giving me peace of mind.”

Helpful Report

Posted 1 year ago

Hi Kathy, Thanks for taking the time to leave your 5 star comments about Megan from our Customer Services Team. I was delighted Megan took the opportunity to understand your own individual circumstances and provided a solution to your enquiry. Should you have any further enquiries please feel free to contact our Team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ice diamond 4 slice toaster cooks your toast the way you like it, most makes of bread fit into the toaster. Overall a very good toaster that is nice looking in any kitchen.”

Helpful Report

Posted 1 year ago

Hi Darren, Thanks for your kind words about your Tower Toaster. We were delighted to read your toaster cooks your toast just the way you like it - and the way we like it too !!! Please be sure to visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“What a complete joke dealing with this company! Contacted reference faulty handles on three pans (set consists of six in total) the handles break and are less than 12 months old, clearly a fault. Contacted Megan In customer services early January. I had advised I was happy to pay for the replacements - eventually came back to me and asked for photographs etc. I haven’t got the proof of purchase as was a gift. In between vast amounts of silence and after nearly 12 weeks was advised that parts department had no stock. Advised I was happy to wait, have now been told can’t help as I have no documentation! Why wasn’t told at the early contact point as opposed to 12 weeks later I do not know. I have asked for complaint to be be elevated to a senior manager - Megan will not confirm details despite asked over eight times. Product and service is very poor and the customer service level from Megan is the worst customer service level ever experienced! Avoid company, product and Megan in customer services!”

Helpful Report

Posted 1 year ago

“My partner and I recently encountered a malfunction with our Tower Air Fryer which, unfortunately, was outside the one year warranty and we hadn’t been online to take up the free offer of extending the warranty to three years, however, after getting in touch with Tower Customer Services we were so pleased of receiving the prompt, professional and courteous advice from Chloe who deemed it within the manufacturer’s scope to save time and trouble by offering us an identical replacement Air Fryer in just a few short emails. A great response to an issue I thought might not be in the manufacturers interests to pursue.”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for your kind words about how Chloe from our Customer Services Team helped with your recent enquiry for your Tower Air Fryer. Here at Tower we appreciate everyone has busy lives and registering the extended warranty for your product could have been easily overlooked. I was delighted to read Chloe took the time to understand your enquiry and arranged for a replacement Air Fryer to be dispatched to you. Rest assured should you have any further enquiries please get in touch. Keith - Group Customer Services Manager

Posted 1 year ago

“The best customer service I hv ever had. Lucy (the one from customer service ) had been helping me . I was so glad that she sorted out my damaged parcel(chopper) for me smoothly. Thanks a lot Lucy and Tower high quality I love the design and colour . Amazing price”

Helpful Report

Posted 1 year ago

Hi What a fantastic review to receive from you. I was delighted to read your comments about how Lucy from our Customer Services Team helped with your recent enquiry. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Contacted Tower regarding accessibility and usage of air fryers for virtually impaired, and Sophie was extremely helpful. Also had a query regarding the most suitable air fryer for myself to replace a faulty one, NOT a Tower, and Sophie assisted with this. Looking forward to using the new one, don't know how I managed without one, best piece of kitchen equipment ever,”

Helpful Report

Posted 1 year ago

Hi Sylvia, Thanks for your 5 star comments about Sophie. I was delighted that Sophie took the time to understand your specific enquiry and provide some recommendations from our Air Fryer range to match your needs. Please be assured all of our products are supported by a robust warranty scheme as well as our Customer Services Team being readily available should you require any further assistance in the future. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Best thing I've ever purchased”

Helpful Report

Posted 1 year ago

Hi Geoffrey, Thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing, 5 stars, worth every penny and has saved me so much on energy.”

Helpful Report

Posted 1 year ago

Hi Sharon, Many thanks for your 5 star review about your Tower Air Fryer. We were all delighted to read your fantastic comments - by coincidence we think our Air Fryers are amazing too !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Quick and easy to use Very easy to clean I love it.”

Helpful Report

Posted 1 year ago

Hi We were delighted to read your 5 star review about how much you love your Tower product. Here at Tower we are very proud of our products - be sure to visit our website again very soon !! Thanks for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“The problem was solved and I have received a very adequate replacement. The whole process was dealt with efficiently and understanding, once I was able to get through to you.”

Helpful Report

Posted 1 year ago

Hi Ivan, Thanks for taking the time to leave your feedback about your recent contact with Tower. We love hearing from our customers as to how we can further improve our products and services. As you can imagine our products such as Air Fryers have proved very popular of late and our Customer Services Team are working very hard to ensure our customers messages are responded to as quickly as possible. best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Chloe in customer services made our experience very stress free. Had an issue with the Fryer Drawers, but sorted immediately.”

Helpful Report

Posted 1 year ago

Hi Ken, Many thanks for your 5 star comments about Chloe from our Customer Services Team. Chloe is one of the many stars we have in our Team who love helping our customers with their enquiries. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Arrange was very helpful and sent me a pdf file to enable me to print the booklet I required, thanks”

Helpful Report

Posted 1 year ago

Hi DeeMac, It was lovely to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Rest assured our Customer Services Team love hearing from our customers and are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Wide bin which makes it easy to remove bags great idea that I could replace broken lid”

Helpful Report

Posted 1 year ago

Hello Christine, Thanks for your 5 star comments about your Tower Bin. Your valuable order from Tower was greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Perfect !!! Game changer”

Helpful Report

Posted 1 year ago

Hello, Thanks for your 5 star comments about your game changing Tower product. Please be sure to visit our Tower website again very soon to see the full range of our great products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought for a friend so can't give a review. Was delivered promptly.”

Helpful Report

Posted 1 year ago

Hi Maggie, Thanks for taking the time to leave your kind words about your recent purchase. I was pleased to read your Tower product was delivered quickly by our courier partners. I do hope your friend loves using their gift - rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Unfortunately I have been unable to use my fryer as of yet due to an issue I noticed when unpackaging. I took photos and emailed customer service with the issue still ongoing due to the appalling time it takes to get a reply from anyone at Tower. I was hoping that we would just be able to get this swapped, but turns out you don't offer this service. However with how long this process has taken and me still having the unusable fryer boxed up at home I very highly doubt that I would be ordering another when I eventually recoeve instructions on how to send the boxed one I have back. Overall the customer service experience has been very disappointing. I first reported the issue on 12th February shortly after receiving the fryer and it is still unused in the box. We are now nearly 3 weeks down the line and still no resolution in site.”

Helpful Report

Posted 1 year ago

Hi Nathan, Thanks for taking the time to leave your comments about your recent experience with Tower. Here at Tower we always review our customers feedback and provide a balanced response. I was disappointed to read you feel our service has not been what you expected. When you initially wrote to us we acknowledged safe receipt of your message and provided a timescale of when you could expect a response - having reviewed all of our communications I can confirm we have responded well within these timescales. Within our initial communication approx. 2 weeks ago we did provide a solution which would have resolved your enquiry quickly - sadly this solution was challenged by you. One of my Customer Services Team remain in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the level of service we have provided in our efforts to resolve your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Arlan resolved my queries without problems. Genuinely seemed happy to help.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about our Customer Services Team here at Tower. At Tower we love hearing from our customers and our Team always endeavour to quickly resolve any enquiry our customers may have. Arjan was delighted to read your valuable feedback. Keith - Group Customer Services Manager

Posted 1 year ago

“In very pleased to say Fayaz dealt with my complaint very efficiently and delivered a replacement for a faulty product that was under warranty. Very satisfied”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments about your recent contact with Tower Customer Services Team. I was delighted to read how Fayyaz took the time to understand your concerns and offer a suitable resolution leading to you being satisfied with the plan of actions agreed. With best wishes, Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,230 reviews