Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,224 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Only used the air fryer a handful of times and, although sceptical at first, I think I'm a convert. Faster cooking, and far more energy efficient than the oven. Having two deep drawers that can operate at different temperatures is very useful, as are the controls with pre-set cooking options. Love it!”

Helpful Report

Posted 10 months ago

Hello Henry It was wonderful to read your review. Here at Tower we understand that new appliances may take some time to get used to - that's why our Customer Services Team are always available should you need any assistance. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Absolutely brilliant love it 😀”

Helpful Report

Posted 10 months ago

Hi Many thanks for taking the time to leave your kind words. Here at Tower we love hearing from our customers and we were delighted you love your Tower product. Keith - Group Customer Services Manager

Posted 10 months ago

“Really pleased with it not only cooks lovely but nice looking too”

Helpful Report

Posted 10 months ago

Hi Janice, Many thanks for your 5 star review and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquires moving forward. Keith - Group Customer Services Manager

Posted 10 months ago

“I really love the quality of the kettle.. It looks really nice”

Helpful Report

Posted 10 months ago

Hello Many thanks for your 5 star comments about your kettle. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 10 months ago

“I am really pleased with my air fryer fryer and how fast it was delivered l will definitely be buying from tower again.”

Helpful Report

Posted 10 months ago

Hi Thanks for your wonderful comments about the delivery experience of your Tower Air Fryer. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“tower has not made me happy instructions are terrible on how to use this air fryer being pensioners and not computer savvy my son is writing this why no paper booklet to read on using this item”

Helpful Report

Posted 10 months ago

Hi John, I was sorry to read your comments about the Instruction Manual for your Air Fryer. Rest assured your comments have been noted. Our Customer Services Team are always available to help Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Within 3 months of purchase the non-stick coating of both the grill plate and the air fryer drawer was coming off. By 9 months the drawer didn’t always register as being in place so the air fryer wouldn’t work. Customer services were great and replaced immediately, but that doesn’t alter the fact that the item was really below par and should have lasted longer without problems”

Helpful Report

Posted 10 months ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments and feedback as it allows us to review the products and services we offer. Rest assured your comments about the non stick coating has been passed across to our Quality Assurance Team. I was pleased to read our Customer Services Team fully resolved your enquiry. It only leaves me to thank you for your valuable comments and apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 10 months ago

“Got mine as a present but was bought whilst on offer....brilliant price.”

Helpful Report

Posted 10 months ago

Hi Many thanks for your 5 star comments about your Tower product. We were delighted you took advantage of our special offers. We hope you visit our website again very soon to view our fantastic range of products Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Returned 2 tower air fryers as the first one the digital display went off. Second one wouldn't operate properly. Third up to now is perfect. Customer services were excellent with us returning both items.”

Helpful Report

Posted 10 months ago

Hi Geoff Many thanks for your kind words about how our Customer Services Team helped with your recent enquiry. Here at Tower we understand that on rare occasions things don't go to plan and when this happens we always act quickly to help our customers. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Really pleased with the bread bin ,love the colour ,bigger than I expected so that was a bonus ,well worth the money, arrived on time.”

Helpful Report

Posted 10 months ago

Hello Elaine, Many thanks for your valuable order for your Bread Bin from Tower. We were delighted to read about your smooth order and delivery experience. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent love the knife set thanks very much”

Helpful Report

Posted 10 months ago

Hello Laurence, Many thanks for your 5 star comments about your Knife Set from Tower. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“The price is OK”

Helpful Report

Posted 10 months ago

Hello, Many thanks for taking the time to leave your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Straight forward instructions on how to safely use the air fryer. Easy to keep clean. S.n Manchester UK”

Helpful Report

Posted 10 months ago

Hello Thanks for your kind words about your Air Fryer and its supporting Instruction Manual. Should you have any enquiries moving forward our Customer Services Team are always on hand. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Please can you tell me why I haven't got a recipe book with my new 10-in 1 digital air fryer oven”

Helpful Report

Posted 10 months ago

Hi Thanks for your review about your Tower Air Fryer. I was sorry to read your comments. One of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Tower is an amazing company where you can buy reliable airfyers and other kitchen appliances.”

Helpful Report

Posted 10 months ago

Hello Natalie, Wow !!! What wonderful comments to read about Tower and our range of products. Many thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“5 Neat and fits in lovely in my kitchen. Works fab.”

Helpful Report

Posted 10 months ago

Hello Sharon, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your Tower product has made a lovely addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“It hasn’t arrived, the delivery confirmation had a blurred picture of nothing in it, and I am getting no response from tower customer services. Overall very unimpressed.”

Helpful Report

Posted 10 months ago

Hi Jo Many thanks for taking the time to leave your valuable comments about your delivery experience. I was sorry to learn of the issue you mention. Rest assured one of our Customer Services Team remains in touch with you until your enquiry has been fully resolved. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 10 months ago

“Dual air fryer best air fryer out there”

Helpful Report

Posted 10 months ago

Hi Peter Many thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Keith - Group Customer Services Manager

Posted 10 months ago

“Very good purchase”

Helpful Report

Posted 10 months ago

Hello Annette, Many thanks for your kind words and indeed your valuable order for your Tower product. We hope you visit our website again very soon to see our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“I bought this for New Year's Day as I had to cook a large joint of beef for fourteen family members and when turning on the light didn't come on so quickly put it in the oven and had dinner later, only to find out the cooker had started to heat up.I haven't complained as have used it again knowing it's only the light and the rest works perfectly, and it's only me that will use it”

Helpful Report

Posted 10 months ago

Hi RonBays, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. I was sorry to read about the minor issue with the light. I have arranged for one of our Customer Services Team to contact you very soon to see how we can help. Regards Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,224 reviews