Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,224 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the cooker. Made cooking so much easier”

Helpful Report

Posted 10 months ago

Hello Many thanks for taking the tome to leave your comments about your Tower product. It was wonderful to read how your Tower product has made cooking much easier. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Happy with the price..drawers a bit awkward ..the 3 year guarantee with tower products is a definite plus..all in all will be using this daily”

Helpful Report

Posted 10 months ago

Hi Many thanks for your kind words about your Tower product. We were delighted you selected Tower to make your valuable order. Rest assured our Customer Services Team are always available should you require and help. Thanks again Keith - Group Customer Services Manager

Posted 10 months ago

“This is the second air fryer I brought. First one for campervan. Brought another as was always using in the house”

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Posted 10 months ago

Hi Many thanks for your review. Here at Tower we love hearing from our customers. Thanks for returning to Tower for your purchase, Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Great little microwave does what I need”

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Posted 10 months ago

Hello Eileen, It was wonderful to read how your Microwave from Tower meets your requirements. Thanks for your kind review. Keith - Group Customer Services Manager

Posted 10 months ago

“I bought a Tower slow cooker approx 40 years ago. I loved it. (It still works but the ceramic inside is now tarnished.) I replaced it with another make which went wrong very quickly and food burned. I therefore decided I must have another Tower. I was unable to find one in stock in any shops so bought my Cavaletto T16043BLK on line. It is brilliant. It is so controllable. It looks good and is a good size. Food cooks beautifully. I am very pleased.”

Helpful Report

Posted 10 months ago

Hi Jacqui Many thanks for your kind words about your Tower Slow Cooker. We were delighted to read you returned to Tower to make your valuable purchase. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“Great service , ordered online Items which came on time. Quality products”

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Posted 10 months ago

Hello Gary Thanks for taking the time to leave your 5 star review. I was pleased to read your online order and delivery experience was a positive one. Keith - Group Customer Services Manager

Posted 10 months ago

“The food only cooks on the top. If you fill it you are shaking and moving food a lot. Fine for one single layer of food. Youd be better off going smaller. Its a heating ring with a fan.”

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Posted 10 months ago

“Have had the double drawer airfryer for a few months, and I love it, it's easy to use, and I can cook a roast in less than half the time it takes in a conventional oven, I wish I'd got it earlier.”

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Posted 10 months ago

Hello Susan, Many thanks for your wonderful comments. We hope you continue to enjoy using your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“We own a Tower 4ltr Pressure Cooker. Recently I had to contact Tower customer services, regarding the purchase of a new sealing ring. Tower's website showed " Not in Stock" and had so for a few months. After a number of phone calls to Tower I was connected to a customer assistant called Lucy. Through this lady's help we were able to find the said Sealing Ring were in stock. I placed an order and paid for on the 15th Dec 23. That order finally arrived lunchtime today 2 Jan 24. If it had not been for Lucy persistence and keeping us informed, we would still be with a new sealing ring. Our Heart felt Thanks Lucy.”

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Posted 10 months ago

Hello Peter Thanks again for your kind words about the recent service you received from Tower and Lucy in particular. Lucy is a real star when it comes to looking after our customers enquiries so well. Kind regards Keith - Group Customer Services Manager

Posted 10 months ago

“Quick n easy”

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Posted 10 months ago

Hi Caroline, Thanks for your 5 star comments about your Tower product. We were delighted to read how quick and easy you are finding your product to use. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Two drawer air fryer: I cooked a complete Christmas Dinner for 4 people with the assistance of my buffet server in 3 hours. Everything cooked to perfection , minimal washing up. Go for it highly recommended”

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Posted 10 months ago

Hi Gyllian, It was fabulous to read how successful your Christmas dinner was after cooking it in your Tower Air Fryer. best wishes for 2024. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“I needed a pan, for stews/soups and this pan is perfect. I've used it and I'm very impressed with the quality. Made of stainless steel, it does not stick and was easy to clean. I bought the 24cm pan and for the quality and price it cannot be beaten. An excellent service all round, the service is brilliant, my item was shipped out quickly and I received email notifications from beginning to end. A very happy customer.”

Helpful Report

Posted 10 months ago

Hi Marilyn, Many thanks for your 5 star comments. Here at Tower we all love to read when our products and the service we provide make our customers happy. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Used ours for the first time today for a pie and roasties , absolutely amazing cooks in half the time and end results were fantastic”

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Posted 10 months ago

Hello Nev, Many thanks for your 5 star comments about your Tower Air Fryer. The pie and roasties you cooked sounded delicious !!! Regards Keith - Group Customer Services Manager

Posted 10 months ago

“It is exactly what I wanted, quite happy with performance, not yet fully used everything but quite happy with what I bought.”

Helpful Report

Posted 10 months ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“10/10 best product I’ve ever brought for a decent price”

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Posted 10 months ago

Hi Thanks for your 10 out of 10 review for your Tower Product. At Tower we pride ourselves of delivering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“This is my first air fryer. I chose the white one as it does not over power as a black one! I plan to do more cooking from the cook book I received at Christmas. It is easy to use and easy to clean.”

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Posted 10 months ago

Hi Barry Thanks for your kind words and indeed your valuable order for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Great product saved money and time being single household too👍👍👍”

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Posted 10 months ago

Hi Garry Thanks for taking the time to leave your comments We were delighted to read how your Tower product is helping with saving you money Regards Keith - Group Customer Services Manager

Posted 10 months ago

“This was a lovely gift and a welcome addition to our kitchen. This more than half's the cooking time with fantastic results”

Helpful Report

Posted 10 months ago

Hi Thanks for your 5 star review. We were delighted to read how your Tower product has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Only had it today and using it now great new product”

Helpful Report

Posted 10 months ago

Hi Natalie, Thanks for taking the time to leave your comments and kind words. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“It took me quite a while to find an air fryer that would suit me. I had looked at many and found that they had drawers that were hard to open, seemed flimsy, too small or the fryer was too big. When you order something that you havnt looked at its difficult to judge so in the end I went to my local store, Woolacotts, where they had several on view, unboxed, so that I could have a good look. I liked the look of the Tower 10 in 1. I liked the fact that it had wire shelves so that you could cooked more than one layer of food and it had a drip tray. I must admit it took me a couple of days to try it! I tried some oven chips. Very simple. They came out so much better than the oven! I don't normally eat them but these were lovely and not burnt on the edges which us what happens in the oven. I tried a tray of pigs in blankets on Christmas day as they wouldn't fit in my oven. Lovely. I was a bit worried as the booklet said that greasy things like sausages were not the best thing to cook in the air fryer so I won't make a habit of it. Bread rolls worked well also. I have a long way to go but will keep trying new things. I also love the fact that it has a big widow and a light so that you can see if your food is done. My only negative comment is that I sometimes find the on button not quite sensitive enough but I'll see how it goes but may be me being heavy handed. All in all an excellent buy. .”

Helpful Report

Posted 10 months ago

Hi Valerie, What wonderful words to receive about your Tower Air Fryer. The versatility of your Air Fryer is clearly evident when you mention about the range of food you have cooked in your Fryer. Thanks again for taking the time to leave your comments. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,224 reviews