Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality kettle, quick boil and a nice addition to the kitchen”

Helpful Report

Posted 2 years ago

Hi John, Thanks for taking the time to leave your comments about your kettle. I was delighted to read your kettle was a great addition to your kitchen. Thanks for choosing Tower - we hope to welcome you back to our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service! Called up as I was missing a part, was told the part sadly was not in stock but the lady wanted to check elsewhere and will Email over when they find out. A few mins later I had an email from Liberty who had sourced what we needed and got it all sorted to post out! Incredible service! I was expecting a fee or postage but all this had been sorted. A brilliant credit to the team!”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how Liberty handled your recent enquiry. Liberty is one of the many stars within our Customer Service Team here at Tower and was she delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I was in need of a replacement kettle filter for my work kettle and I could not find one suitable online. I contacted Tower customer services and had contact with Louise. Louise was most helpful, and extremely speedy in assisting me. Louise is a credit to the company, and I hope the rest of her colleagues have the same work ethic.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5-star review about how Louise handled your recent enquiry. Louise is one of the many stars we have here within Tower Customer Services. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Louise was so helpful throughout the process of looking in to my enquiry and forming a solution. Great communication and really friendly too - thanks again for your help.”

Helpful Report

Posted 2 years ago

Hi Talitha, I was delighted to read your 5-star review about how Louise handled your recent enquiry. Louise was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Thank you for the excellent customer service I received regarding the faulty appliance. Your representative by the name of Emma was extremely helpful and very courteous answering all enquiries in a very professional manner. The faulty appliance was replaced an very much appreciated by myself.once again my sincere thanks”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your kind words about how Emma handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Keith - - Group Customer Services Manager

Posted 2 years ago

“Tower (specifically a lady called Annie) was really good customer service, helped me get a new set of pans when I showed that the ones I had were not working for me. Replied really quick so got it all sorted very efficiently. Thank you!”

Helpful Report

Posted 2 years ago

Hi, Many thanks for taking the time to leave your comments about how Annie handled your recent enquiry with Tower Customer Services. Annie is one of the stars within our Customer Services team who loves helping our wonderful customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It’s been 2 weeks I have placed an order for a sealing ring. Till date no update and still in processing. Will not recommend. Made a mistake”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding your recent order. Having had the opportunity to review your enquiry I can confirm the delays were a result of us receiving the payment from your PayPal account. This has now been safely received and your order has been processed. We have taken the opportunity to confirm everything in a communication to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Clean , easy cooking . Cooks the food quicker than a cooker”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5-star review and for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had a query about replacing the seal on my 40 year old Tower pressure cooker. Sam from Customer Services replied straight away saying it was now obsolete and offered me a discount on a new pressure cooker. I read a lot of reviews on their pressure cookers and asked Sam about the common issues experienced. Sam answered again straight away addressing the specific details and reasons. I liked the idea of stainless steel to replace my old aluminium one. So I ordered a new one, received it within a couple of days, tried it out and am delighted with it. It seems to be well designed and engineered. So I've just ordered a new Tower kettle as well to replace my old Russell Hobbs which has just packed in. Good customer support gives me confidence in the product. Thanks Sam!”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about how Sam handled your recent enquiries. Sam is our Tower Customer Services Supervisor who always leads by example when it comes to our wonderful customers. Thanks for choosing Tower for your purchases. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“It hasn't arrived and I paid for next day delivery. So my opinion is not to order from you again”

Helpful Report

Posted 2 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments. I was disappointed to read your comments and as part of our engagement strategy, I would like to provide a balanced response. Having had the opportunity to investigate your enquiry your order was received after noon on Friday 20th May - this is after the cut off time to qualify for next day delivery. This would mean your parcel would be scheduled for delivery on Tuesday 24th May - however, checking your order your parcel was delivered one day earlier than scheuled. All delivery timescales are quoted on our website and I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very prompt customer service regarding my problems getting a warranty sorted out. It wasn't an easy process but they were extremely helpful”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments about our warranty process. Here at Tower we always make our processes as easy as possible - however, we love hearing from our customers about how we can improve what we do. Thanks for your valuable feedback. Keith - Group Customer Services Manager

Posted 2 years ago

“I am impressed”

Helpful Report

Posted 2 years ago

Hi Martyn, Thanks for your wonderful 5-star review. Here at Tower we love making our customers impressed We hope you visit our Tower Store Front again soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Sadly my Airfryer I had for only 8 months just stopped working and I exhausted all what it could be so I contacted customer services, I was replied back from Annie who was very helpful and replied back to every email very quickly. All the relevant proof etc was sent and within the day a new one was being dispatched. The best customer service skills I have dealt with in a long time, which gives me even more confidence in recommending Tower products. Well done Annie and thankyou”

Helpful Report

Posted 2 years ago

Hi Vickie, What a wonderful review to read !!!! I was delighted that Annie resolved your recent enquiry quickly and efficiently. Annie is one of the many stars we have here at Tower and she was overjoyed to read your comments. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Bbq through a mail order company I started to build it only to find a crease in one section of the metal in the main body of th bbq contacted the mail order company they wanted me to pay £20 to return it and a further £20 to dispatch a new one. So I contacted Tower who made the product and spoke to a lovely lady named Laura. Technically this wasn't their problem as it was still within the first 30 days but Laura managed to track down a new part and dispatched it to me within 24 hours thankyou Laura for going above and beyond for me would definnetlt recommend Tower after sales service as being one of the best.”

Helpful Report

Posted 2 years ago

Hi Anthony, I was pleased to read your comments about how Laura handled your recent enquiry. Please feel free to get in touch with Tower should you have any further enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Laura resolved the problem efficiently, speedily and courteously. The customer service was the best I have received in many a year.”

Helpful Report

Posted 2 years ago

Hi Richard, Many thanks for your kind words about how Laura handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“No contact about dispacth or delivery. Took my money though. Even asking for a review despite no product.”

Helpful Report

Posted 2 years ago

Hi Nathan, Thanks for your valuable comments about your recent delivery experience. I was sorry to read your comments and as part of our engagement strategy would like to offer a balanced response. Having had the opportunity to investigate your comments your order was kindly received and processed as per your instructions for a standard delivery timescale. Your parcel was successfully delivered on Saturday 21st May which was within the standard delivery timescale. We are however reviewing our process for inviting customers to leave a review in line with delivery timescales. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Outstanding support from Annie.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your great comments about Tower Customer Services and in particular Annie. Annie is a valued member of the Customer Services Team who loves helping our customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was extremely impressed with the speedy and efficient service. It is so refreshing to actual have a request dealt with immediately. Well done to Tower and their customer service team.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thanks for your 5-star review about how our customer services team here at Tower resolved your recent enquiry. Here at Tower we always place our wonderful customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Faulty knob on my air fryer was replaced within 2 days of my raising the problem with Tower. Absolutely delighted with the service. The agent dealing with the problem (Annie) sorted it out in no time, very efficient. Thanks.”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for your valuable comments about how Annie handled your recent enquiry about your Airfryer. I was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had lost my air fryer instructions so I emailed customer service. I was pleasantly surprised when a reply was received the same day with the information attached. Excellent service from Annie!”

Helpful Report

Posted 2 years ago

Hi, Many thanks for taking the time to leave your kind words about our Customer Service Team here at Tower. Annie was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews