Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In very pleased to say Fayaz dealt with my complaint very efficiently and delivered a replacement for a faulty product that was under warranty. Very satisfied”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments about your recent contact with Tower Customer Services Team. I was delighted to read how Fayyaz took the time to understand your concerns and offer a suitable resolution leading to you being satisfied with the plan of actions agreed. With best wishes, Keith - Group Customer Services Manager

Posted 1 year ago

“The tower air fryer was great value for money and cooks to perfection and uses less energy so saving on costs and the very helpful Arjan for his advice and help with the questions I asked..thank you.”

Helpful Report

Posted 1 year ago

Hi Ray, Thanks for your 5 star review. It was wonderful to read your comments about the results you are seeing by using your Tower Air Fryer. I was also pleased to read how Arjan from our Customer Services Team helped with your recent enquiry. Rest assured Ray should you have any further enquiries we would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“very good service answering the question”

Helpful Report

Posted 1 year ago

Hi I was pleased to read our Customer Services Team here at Tower resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Its a good carpet cleaner cheap and reliable so far so good only going to be using it once a month”

Helpful Report

Posted 1 year ago

Hi Wendyfenon, Thanks for your 5 star review and your valuable purchase for your Tower Carpet Cleaner. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Chloe was great, needed a new timer dial and she sent one out straight away with no charge. Awesome!”

Helpful Report

Posted 1 year ago

Hi Tom, Thanks for taking the time to leave your 5 star comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Kelly was most helpful. Quick to respond. I hope the part I need is back stock soon. Thank you so much again Kelly.”

Helpful Report

Posted 1 year ago

Hello Michelle, It was lovely to read your kind review about how Kelly from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I inadvertently dropped a small locking screw from the rotisserie on my new air fryer (Tower T17039 Xpress 11L Digital Air Fryer) down the plug hole when washing up. I contacted Customer Services requesting a replacement and Chloe quickly arranged for a replacement to be sent. Excellent service! Thank you so much Chloe for your assistance!”

Helpful Report

Posted 1 year ago

Hi pfletc, Thanks for your kind words about Tower Customer Services and in particular Chloe from our Team. Here at Tower we understand that on occasions things don't always go to plan and we are always happy to help wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Good so far!”

Helpful Report

Posted 1 year ago

Hi Rodger, Thanks for your 5 star comments about your Tower product. I was pleased to read everything is working well so far - rest assured our Customer Services Team are on hand should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very quick and detailed response provided by Arjan in customer support to my enquiry - first class all round. Many thanks.”

Helpful Report

Posted 1 year ago

Hi George, Thanks for your 5 star review about Arjan from our Customer Services Team here at Tower. Arjan wont mind me saying this - he is one of our newest members in the team and has made a great start to ensuring our customers are well looked after. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great price, Compact Air fryer cooks well. Only thing I found is the instructions and cooking guide needs to be written in a bolder print, it's quite difficult to read.”

Helpful Report

Posted 1 year ago

Hello Audrey It was fantastic to read your comments about your Tower Air Fryer. Here at Tower we really appreciate our customers suggestions about how we can improve our products and services and your recommendation for our Instruction Manual has been noted. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Chloe in customer service, was super helpful sorting out a challenge I had with a mixer. The situation was resolved swiftly and efficiently and I am back to baking with the replacement. Great Service”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wow. Used day after purchase. Used both baskets. Amazing. Food great. Good looking and first class performance. However, had to watch video on u tube because instructions provided were difficult to follow. Price from Boundary Mills cheapest around .”

Helpful Report

Posted 1 year ago

Hi Jean, Thanks for your wonderful comments about your Tower Air Fryer. It was great to read about the immediate results you have seen when you used your Air Fryer. Here at Tower we love hearing our customers comments about how we can improve our products and services and rest assured your comments about the Instruction Manual have been noted. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“The first purchase was faulty. But thanks to Lucy we soon received a replacement. Very pleased. Thank you”

Helpful Report

Posted 1 year ago

Hi Joan, Many thanks for your 5 star comments about how Lucy from our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The drawer does not locate the fan hits the element. We will be returning this product today as poor design and poor quality”

Helpful Report

Posted 1 year ago

“Accurate description of what it says on the box !”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. I was pleased to read that your product has met your expectations. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just purchased my first Airfryer. Really pleased with it. Have only cooked bacon in it but found it easy to keep clean. Looks good with the rest of the appliances. One of my best buys yet. Here's to a healthier diet. Thanks Tower.”

Helpful Report

Posted 1 year ago

Hi Julia, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was pleased to read how happy you were with your product and the result you have seen. Best wishes, Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought my first Air fryer. I think its going to be my best buy yet. Only used it once but easy to keep clean. Looks good with the rest of the appliances in the kitchen. Now to start eating healthier. Thanks Tower.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Having called Customer Services due to an issue with my 2 frying pans, Liberty from Customer Services dealt with my problem professionally and efficiently. She resolved the problem by replacing the 2 pans which are currently on their way. Excellent service.”

Helpful Report

Posted 1 year ago

Hello Kevin, Thanks for taking the time to leave your comments about your recent positive experience with Tower. Here at Tower we always place the customers individual circumstances at the forefront of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Like most people, IAM looking to cut down on fats to loose weight and have a healthy lifestyle plus to cut down on energy costs. This product is excellent for both reasons.”

Helpful Report

Posted 1 year ago

Hi Susan, It was lovely to read your 5 star comments about how your Tower Air Fryer is helping with your healthy lifestyle as well as cutting down on your energy costs. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews