Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower window vacuum failed within three years of purchase and Tower are refusing to honour the three year guarantee on the basis that it should have been registered within 28 days of purchase. The original box that I still have flags the three warranty. The item clearly should have lasted for more than three years and Tower are side stepping their responsibility on this technicality. Poor show of customer service.”

Helpful Report

Posted 9 months ago

Hi I was sorry to read your comments about your Tower Window Vacuum. All of our products are supported by a robust warranty scheme and customers have the opportunity to extend their products warranty up to a period of three years free of charge. This must be done within 28 days of your purchase and is mentioned within your products Instruction Manual. I was sorry that you felt we as an organisation are side stepping our responsibilities - this is not the case. Indeed one of our Customer Services Team have been in contact with you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“It hasn't arrived yet and I'm waiting for confirmation of where it is. Yodel tells me it is still with you.”

Helpful Report

Posted 9 months ago

Hi Claire I was sorry to read your comments about your delivery experience. Our courier partners work hard to ensure our customers receive their orders on time - on rare occasions an item may go astray within our courier partners network. To resolve your enquiry one of our Customer Services Team have contacted you - it only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 9 months ago

“This was such good value couldn't pass it by . Even my best friend got one on my recommendation. This fabulous”

Helpful Report

Posted 9 months ago

Hi Jackie Thanks for you (and your good friend !!) for your valuable orders. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 9 months ago

“It's brilliant”

Helpful Report

Posted 9 months ago

Hello Valerie, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 9 months ago

“Really amazing set of knives. Very good price would recommend”

Helpful Report

Posted 9 months ago

Hello David It was wonderful to read your 5 star comments about your Tower Knife Set. Thanks for your kind recommendation - we do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 9 months ago

“Absolutely love it. My daughter bought this for me as its waist high on worktop as i find difficulty in bending down to an oven at floor level. Very practical to use. Thankyou.”

Helpful Report

Posted 9 months ago

Hello Sue, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your product meets your individuals circumstances. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Quick and easy to use and to clean would recommend very good value for money, 5 out of 5”

Helpful Report

Posted 9 months ago

Hello Janice, Many thanks for your 5 out of 5 comments for your Tower product. Your recommendation was grea6ly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Great product can't fault it does what it says would recommend this”

Helpful Report

Posted 9 months ago

Hi Thanks for taking the time to leave your 5 star comments about your product. Here at Tower we love hearing how much our customers like using their products. Keith - Group Customer Services Manager

Posted 9 months ago

“Nice mirowave once I had learnt how it worked but does the job”

Helpful Report

Posted 9 months ago

Hi Christopher Many thanks for your 5 star comments about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 9 months ago

“I bought this air fryer for use in my new refurbished kitchen. Looking forward to it becoming everyday appliance.”

Helpful Report

Posted 9 months ago

Hello Linda, Thanks for your 5 star review and indeed your valuable order from Tower. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 9 months ago

“Great website. Delivered on time.”

Helpful Report

Posted 9 months ago

Hello Lynne, Many thanks for your 5 star comments about our website and the delivery of your order. It was great to read your navigation of the website and ordering process was a smooth one. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 9 months ago

“Item delivered damaged and it has been the most long winded process to get a return, had to send multiple pics to multiple different customer service people as well as proof of purchase (even though item was purchased direct) ...do yourselves a favour and use a more reputable brand”

Helpful Report

Posted 9 months ago

Hi Ryan, Thanks for taking the time to leave your valuable comments about your recent experience with Tower. Here at Tower we welcome our customers feedback and recommendations - I was sorry your recent experience was not a smooth one. I was pleased to leave one of the Team have contacted your to fully understand and resolve your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 9 months ago

“After I received the product, I discovered that the accessories were defective. I sent you an email to let you know but I still haven't received a reply. It has been 10 working days.”

Helpful Report

Posted 9 months ago

Hi Mickey, Many thanks for your valuable comments. I was sorry we have taken slightly longer than normal to get to your enquiry. Chloe from our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 9 months ago

“Ordered and it arrived fairly quick I love it it runs ok however on one of the draws there is a loud clanking sound that doesn’t seem to stop tried contact customer service as I have 3 year warranty and still waiting for a reply 4 weeks later”

Helpful Report

Posted 9 months ago

Hello Charlie Thanks for your valuable comments - we were delighted to read how much you love your Air Fryer. I have arranged for one of our Customer Services Team to contact you very soon regarding your enquiry Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Hi this is the second tower air fryer oven the first broke as the fan gave up. Needless to say I really rate your product and bought another. This is a fantastic product. I am a retired chef and colouring this product achieves is second to none”

Helpful Report

Posted 9 months ago

Hi Many thanks for your 5 star comments and for being such a loyal customer of Tower. Should you have any enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“I found the Tower website very easy to navigate, with a great selection of products and models. Ordering was simple and delivery was prompt with excellent tracking information Thank you Tower.”

Helpful Report

Posted 9 months ago

Hello Lee, Many thanks for your kind feedback about the Tower website. I was delighted you found the website easy to navigate - we hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 9 months ago

“Excellent product , no issues so far 👌”

Helpful Report

Posted 9 months ago

Hi Lucas, Thanks for your 5 star comments about your Tower product. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 9 months ago

“Good quitlty and easy to use”

Helpful Report

Posted 9 months ago

Hello Joanne, Many thanks for your kind words and your valuable review. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Good quality and speedy delivery.”

Helpful Report

Posted 9 months ago

Hello Carol, It was great to read that your order and delivery experience from Tower was a smooth one. Thanks for choosing Tower for the purchase of your product. Keith - Group Customer Services Manager

Posted 9 months ago

“I got sent a digital air fryer instead of the manual one that I ordered. I am now stuck with it because it was too complicated and inconvenient to send it back. Fortunately it works well so far.”

Helpful Report

Posted 9 months ago

Hi Bron, Thanks for taking the time to leave your valuable comments. We were sorry to read your comments when you mentioned you received the incorrect Air Fryer. In a bid to understand your enquiry further one of our Customer Services Team has messaged you directly. Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 5,222 reviews