Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,229 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought an air fryer a month ago and it’s started smoking when I was cooking my kids dinner! Can someone get back to me please! Paid a lot of money and I’m extremely disappointed!!!”

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Posted 1 year ago

“Brilliant. Have not used the oven since I bought this. Have recommended this to friends and family”

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Posted 1 year ago

Hello Tracey, It was wonderful to read your review about your Tower product. Thanks for recommending your Tower product to your family and friends and we hope they visit our website very soon !! Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased a Tower product from Aldi but unfortunately the packaging had been opened and a part was missing. On calling Aldi to let them know I was given a reference number and Tower products customer service telephone number. It only took a short conversation with the very helpful customer service member Laura who was able to post me the part I needed free of charge the very same day I spoke to them even though the packaging had probably been opened within the Aldi store. My experience with Tower products was by far the best customer service I have ever received which has given me confidence to purchase more of their quality products knowing they can back their products with a service to be proud of.”

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Posted 1 year ago

Hello Tony, Thanks for taking the time to leave your comprehensive review about your Tower product. I was sorry to learn about the issue you experienced with our retail partners. Here at Tower we believe our customer service is different to other organisations and I was delighted Laura took ownership and fully resolved your enquiry. With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the air fryer months ago. Happy with that but bought the frying basket separately many weeks ago, tried it for first time today. It doesn't rotate. It should be included with the Air fryer. Complete waste of my money.”

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Posted 1 year ago

“Price delivery fantastic service”

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Posted 1 year ago

Hello Elizabeth, Thanks for your kind words about your order and delivery experience for your Tower product. Our courier partners do a great job ensuring our customers parcels are delivered safely and on time. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Elena, Many thanks for your 5 star comments. Here at Tower we are proud of our Customer Services Team and how they take the time to understand and resolve our customers enquiries everyday Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Been happy with any tower products”

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Posted 1 year ago

Hi Ian, Thanks for your kind words about your Tower products. Please keep an eye on our website for the full range of our great products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Had a temperature problem with my airfryer,and Sophie dealt with it as quickly as she could to resolve the problem, she was very professional,and would just like to point out she is a credit to your company.”

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Posted 1 year ago

Hi Geoff, It was wonderful to read your review about Sophie from our Customer Services Team. When it comes to looking after our customers enquiries Sophie is a real star and we are proud to have her within our team. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Swift reply and duplicate instruction book emailed .”

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Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your recent enquiry with Tower Customer Services Team. I was delighted to read your enquiry was handled in a swift manner. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I would like to thank Sophie in Customer Service for all Her hard work in providing us with our replacement pans. She is a very good example of how a customer service representative should be. Once again thank you Sophie David Mason”

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Posted 1 year ago

Hello David, It was great to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we are lucky to have such great customer service executives as Sophie within our Team. With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It is very nice quality, The samosas I made turned out amazing and delicious. Standard is amazing, So many different options. Overall Amazing product”

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Posted 1 year ago

Hello Muna, Thanks for taking the time to leave your 5 star comments about your Tower product. We were all delighted to read about the delicious Samosas you cooked. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Sam in customer services was brilliant in a quick response to my query about my vacuum cleaner guarantee and he sorted it out.”

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Posted 1 year ago

Hi It was great to read your comments about how Sam from our Customer Services Team helped with your recent enquiry. Sam is our Customer Services Supervisor here at Tower and when it comes to looking after our customers always leads by example. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It's amazing and fantastic looking product love the tower product easy to work thank you so much”

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Posted 1 year ago

Hello Declan, Thanks for your fabulous 5 star review about your Tower product. Everyone here at Tower HQ really appreciates you valuable order. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“I was very impressed with the courteous response from Sophie Also a very fast reply to my enquiry I am extremely pleased. Many thanks. Patricia”

Helpful Report

Posted 1 year ago

Hi Patricia, Thanks for your kind words about Sophie from our Customer Services Team here at Tower. I was delighted to read how Sophie helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The airfryer I recently bought lost two rubber feet whilst I was cleaning the trivet plate I rang customer services and met Fayyaz he was very Helpful and polite he solved my problem and gave me good advice”

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Posted 1 year ago

Hi Jeff, Thanks for taking the time to leave your 5 star comments about Fayyaz from our Customer Services Team. We are lucky to have Fayyaz as part of our team as he always ensures our customers enquiries are resolved to their satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“My air fryer unfortunately had broken. I've contacted to the customer service. The lady who I've talked to (Chloe) was so kind and helpful. I've received a great customer service. They made sure I'd get a replacement which has arrived within 3 days. The whole process was so quick, smooth and easy.”

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Posted 1 year ago

Hello Agota, Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read your contact was a smooth one and we resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered a new rotisserie fork as I accidentally threw my original one away. It arrived really quickly and fits perfect.”

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Posted 1 year ago

Hi Alison, Thanks for your message about the order and delivery experience for your Air Fryer Rotisserie Fork. I was delighted to read how our courier partners delivered your order quickly and safely. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Got my first air fryer and it over heated. The fan was stuck solid. Got a replacement two weeks ago. Last night put 2 burgers in went to turn them over after ten mins and looked at the bottom of drawer compartment and it was on fire. Took that one back. So not sure to leave unattended for a minute with final replacement”

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Posted 1 year ago

“Excellent customer service. Prompt action kept informed and delivery of parts extremely quick FAYAZ was extremely helpful”

Helpful Report

Posted 1 year ago

Hello, It was great to read your 5 star comments about how our Customer Services Team and Fayyaz in particular helped with your recent enquiry. Fayyaz loves nothing more than ensuring our customers enquiries are fully solved. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Prompt reply to my email query from ARJAN. Thanks *****”

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Posted 1 year ago

Hello Rod, Thanks for your 5 star comments about Arjan from our Customer Services Team here at Tower. I was delighted to read your enquiry was fully resolved in a prompt manner. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,229 reviews