Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product”

Helpful Report

Posted 2 years ago

Hi David, Thanks for choosing Tower for your recent purchase. We hope you enjoy using your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fan is very noisy and it smells of burning and I have had to stop using it have been in touch with tower but they still not respond the fan looks nice but customer service is not good would send it back but I am disabled and can not post it back so stuck with it nice oriment probably just a one off put customer service 0 stars”

Helpful Report

Posted 2 years ago

“Tried my first chips and didn't turn out too well. Think I put too many in at once. Cooked some sea bass in second tray and turned out perfect. I do like this air fryer.”

Helpful Report

Posted 2 years ago

Hi Martin, Thanks for taking the time to leave your 5-star review for your Tower Airfryer. I hope you enjoy cooking more delicious meals Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have just bought a tower air fryer and think it is absolutely brilliant although I feel there should be more info in the instructions on cooking”

Helpful Report

Posted 2 years ago

Hi Elaine, Thanks for your valuable order for your Tower Airfryer - I was delighted to read your comments. I appreciate your suggestion about the cooking instructions - I have forwarded these to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery was quick”

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Posted 2 years ago

Hi Thanks for your 5-star review about your delivery experience. Our courier partners work hard to ensure our wonderful customers receive their parcels on time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“So far so good, problem is getting recipes for a rotisserie type air fryer but they are there online. Air fryer is marvellous, cooked a chicken on rotisserie, one hour at 180c,chicken was moist and tasty. Brilliant.”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable review of your Tower Airfryer. I hope you enjoy cooking more delicious meals Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I highly recommend tower first class service”

Helpful Report

Posted 2 years ago

Hi Debbie, Thanks for taking the time to leave your kind words about the first-class service you have received. Here at Tower we always place the customer at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Still waiting for delivery, 8 days so far when purchased with next day delivery. I will likely update when (if) it arrives”

Helpful Report

Posted 2 years ago

Hi Geraint, Thanks for your review of your order and delivery experience. Having had the opportunity to investigate your comments in full I can confirm the following : 1) your order was placed after noon meaning next day delivery would be the next day plus 1 day. 2) the delay in your delivery was compounded by your request to re-direct your delivery address to a 'secure locker' location 3) attempts were made by our courier partner to deliver to this location however the delivery was declined by the retailer at the locker location. 4) as a result of the failed attempts by our courier partner arrangements were made to return your parcel to us. Following on from your contact with our Customer Services Team here at Tower arrangements have been made to dispatch a replacement product to you I trust this demonstrates our involvement in your enquiry and offer our apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's compact,quiet, cooks fast and easy to clean. Great value for money.”

Helpful Report

Posted 2 years ago

Hi Steve & Jackie, Thanks for your 5-star review of your Tower product. Here at Tower we always provide great quality products at affordable prices supported by fantastic Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After a few reservations,as we are OAPs,our daughter recommended we try an air fryer, and chose yours.We have had it 3 weeks now and happily using it every day, experimenting as we go.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful review We were delighted to read that you are using your Tower Air Fryer regularly. Rest assured our Customer Services Team are readily available should you have any enquiries or help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Poor quality and customer service, they're irresponsible. Will not buy this brand anymore.”

Helpful Report

Posted 2 years ago

“Dead on arrival. Didn’t switch on, nothing. Absolute rubbish. Returned to retailer for full refund. Didn’t want an exchange.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about the operation of your Tower product. I was surprised to read your comments as this was the first communication we have received confirming there is an issue. Our Tower Customer Services Team are readily available to help our customers with any enquiry they may raise to us. To understand and resolve your enquiry one of my Leadership Teams has messaged you today. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“So easy to use. Fits on the worktop beautifully”

Helpful Report

Posted 2 years ago

Hi Stephen, Thanks for your wonderful 5 star review. It was great to see your Tower Airfryer makes a great addition to your kitchen. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I am extremely happy my manager just bought this for us in the office. I have a smaller one at home but I need one of these towers at home . Fast and efficient.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments and valuable order. We hope you and your colleagues enjoy using your Tower Airfryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I use my tower more then my oven this day so easy to clean and shorter times to wait and does chicken wonderfully”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about your Tower Airfryer. I was delighted to read how useful your Airfryer is. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“It does exactly what I wanted and I’m very happy with it”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable order. I was delighted to read your Tower product is exactly as you expected. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought air fryer from Argos and unable to register to extend the warranty.”

Helpful Report

Posted 2 years ago

“Cheap and cheerful Good offer of free delivery but these fans are no better than B&M”

Helpful Report

Posted 2 years ago

“Poorest customer service by Laura, who didn’t provide an appropriate solution to the issues I was experiencing. I purchased an air fryer spare basket and the handle broke within less than 6 months of use. It was clearly a quality issue as we’ve always used our air fryer with great care.”

Helpful Report

Posted 2 years ago

“Great value for money”

Helpful Report

Posted 2 years ago

Hi Manoj, Many thanks for your 5-star review - we were delighted to read you love your Tower product and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews