Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only bad thing was it's very slow to boil, when you're in a hurry”

Helpful Report

Posted 1 year ago

Hi Patricia, Thanks for your 5 star comments about your Tower kettle. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Product excellent, service was the same.”

Helpful Report

Posted 1 year ago

Hello Jonathan, Thanks for your kind words. Here at Tower we pride ourselves on delivering excellent products supported by quality Customer Services. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Tower 42 Litre Sensor Kitchen Bin not working after 6 month. I now realised that I could have registered the warranty, but I didn’t do it as there was no mention of this when I purchased at Argos. Now I’m stuck with a useless bin that doesn’t open or close the lid. It is a shame as we were very happy with the product and worked very well. Until it stop working.”

Helpful Report

Posted 1 year ago

“Just purchased the T17063L Air Fryer 4 litre cooks lovely very pleased the only problem we have found on washing the grill plate the 4 rubber tips keep falling off and can easily be lost can they be replaced by Tower.”

Helpful Report

Posted 1 year ago

Hi William, Thanks for your kind words about your Tower Air Fryer. I was pleased to read about your initial results you have seen with your cooking. I have arranged for one of my Customer Services Team to drop you a message regarding the enquiry you raised within your review. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use and not too bulky. Downside is the mechanical timer. It's one quick ping and not too loud either. If you miss it the fryer will continue to cook. Best to set a separate timer.”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your comments about the functionality of your Tower product. Here at Tower we love hearing from our customers about how we can further improve our products and services. Rest assured your comments have been forwarded to our Product Development Team. Should you have any issues in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“i ordered a steam genorator iron on 11th feb and i still havent recieved my item you boast about 92 % next day delivery and im waiting a week wheres my iron”

Helpful Report

Posted 1 year ago

Hello Mr Fitzgerald, Thanks for taking the time to leave your valuable review regarding your recent order. I was very surprised to read your review as this is the first occasion we have been notified there was an issue with your order. As part of our customer engagement I have arranged for one of my team to contact you to provide an update. It only leaves me to apologise for any inconvenience you have experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“Best kettle ever. The pour is perfect, the light reminds you to turn it off at the plug. Love it”

Helpful Report

Posted 1 year ago

Hi Karen, Thanks for your kind words about your Tower kettle. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic these scales are so easy to use I would highly recommend the scales and all tower products love my scales”

Helpful Report

Posted 1 year ago

Hello Jacqueline, Thanks for your kind recommendation about your Tower scales. We were delighted to read how you love your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“On the 31 Jan I contacted tower with a problem I had with my rotisserie oven. I was contacted by Chloe who gave me clear and helpful information on what I needed to do to process my claim. She was very helpful and curtious and thanks to her help my problem has given me a positive result Many thanks”

Helpful Report

Posted 1 year ago

Hi Ian, Many thanks for taking the time to leave your comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe is one of the many stars we have within Customer Services and Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Still awaiting my refund sent back over 10 days ago”

Helpful Report

Posted 1 year ago

Hi Magi, Thanks for taking the time to leave your comments about your returned product. I was sorry to read your comments. Upon receipt of your return request we did provide details of the timescales associated for receiving your product and processing your refund. I am pleased to confirm your refund has been processed within the specified timescales. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had to return this as one side didn't work the handle wouldn't stay down. I returned it and have confirmation that it arrived with you on 8th Feb but sadly no refund yet! I'm not very impressed.”

Helpful Report

Posted 1 year ago

Hi Karen, Thanks for your comments regarding the return of your Toaster. I was sorry to read that your refund had not been processed. When your original return request was acknowledged we did confirm timescales for processing a refund. I can confirm safe receipt of your Toaster which has now passed its return inspection - arrangements have been made to refund your original payment method within the specified timescales quoted. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought first 5 in 1 air fryer 6 months ago. Brilliant. Just bought 2nd one for our holiday home. Best kitchen gadget by far. Used daily.”

Helpful Report

Posted 1 year ago

Hello John, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower HQ we were all delighted to learn you had purchased a second Air Fryer for your holiday home. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fabulous well done”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have had excellent help from Kelly in regards to extended guarantee on a kettle & toaster, Kelly was prompt with her updates back to me & resolved my issue without any delays. Many thanks.”

Helpful Report

Posted 1 year ago

Hi Tom, Many thanks for your kind words about how Kelly from our Customer Services Team helped with your recent enquiry. I was pleased to read Kelly resolved your enquiry in an efficient manner. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Lucy is an absolute credit to this company, there are not enough dedicated employees of this nature in business’s nowadays 👍”

Helpful Report

Posted 1 year ago

Hi Martin Thanks for your wonderful comments about Lucy. As Group Customer Services Manager for Tower your comments made me very proud to learn Lucy had looked after your enquiry so well. Lucy was delighted to read your review. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Awful customer service problem with 3 month old air fryer they say its cosmetic so no fault don't expect this kind of response will never recommended or bur Tower products Absolutely poor company”

Helpful Report

Posted 1 year ago

Dear Michael, Thanks for taking the time to leave your valuable reviews about the warranty of your Tower Air Fryer. I was disappointed to read your comments about the response provided to your enquiry by our Customer Services Team. Our warranty schemes give peace of mind to our customers in the rare event that a fault should occur with their product. After kindly providing your photographs it was concluded that your Air Fryer remains in perfect working condition and your warranty claim can be attributed to a cosmetic mark on your Air Fryer Door. Here at Tower we pride ourselves on the service we provide to our customers - I have arranged for one of my Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Haven't used my gas wasting oven since I bought this. Extremely satisfied with this. Would highly recommend it.”

Helpful Report

Posted 1 year ago

Hi John, Thanks for your wonderful 5 star review about your Tower Air Fryer. Here at Tower HQ we were all delighted to read about the benefits you are seeing. We really appreciate the recommendation for both Tower and our products and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“I had purchased a tower air fryer from an online website and had it for 18 months before it just stopped working. The hot air mechanism just stopped all of a sudden. I contacted customer service and after 4/5 days I had a response from Sophie. I had given my serial number and the model in my first email to ask if I was under warranty. Unfortunately I hadn't extended my warranty so I was told I couldn't get a replacement. During the emails I exchanged with Sophie she was extremely helpful and answered all the questions I had swiftly in detail. I told Sophie that a products life span couldn't possibly be 18 months even if I wasn't in warranty. Sophie went above and beyond, spoke to management and got me a replacement air fryer. I can't wait to have my favourite appliance back in my kitchen. A bit shout out to Sophie. THANK YOU!”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review about how Sophie from our Customer Services Team here at Tower helped with your recent enquiry. Sophie is one of the many stars we have within our Team and was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Placed my order Ref 71808 on 10th Feb 23 for next day delivery, order still shows pending. Have sent 3 emails through my account and not yet had a respond as of 16th Feb, yet the money was taken from my bank account in the 10th Feb 23. My worst customer experience ever.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments regarding your recent order experience with Tower. I was sorry to learn your recent experience fell short of our normal high standards. Here at Tower we always revisit our customers comments as part of our Continuous Improvement Strategy. Having reviewed all of your communications I can see due to the high demand for the product you ordered - this was temporarily Out Of Stock. Upon receipt of your messages we did provide an acknowledgement of your messages as well as confirming the expected time when we would respond. I was pleased to see that one of our Customer Services Team has spoken to you and managed your expectations as to the delivery of your product. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“My waffle maker developed a fault after 2 years. Having 3 years extended warranty I contacted Tower and advised about the issue. After few emails exchanges, they sent me a replacement unit. Great service.”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about how our Customer Services Team helped with your enquiry regarding your Waffle Maker. Here at Tower we are proud that our products are supported by a robust warranty in the rare event that a fault may occur. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews