Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it very fast cooking and always tastes perfect.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments about our Airfryer. We were delighted to read about the speed of cooking and the taste. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The T17021 is an excellent addition to any home with its good looking design and ease of use, it is a must buy.”

Helpful Report

Posted 2 years ago

Hi We were delighted to read our Airfryer has made a useful addition to your home. Thanks for choosing Tower to make your purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product and Annie in your Customer Service Team was exceptional in her assistance around warranty.”

Helpful Report

Posted 2 years ago

Hi We really appreciate the time taken to leave your valuable comments about how Annie assisted with your recent enquiry. Here at Tower we always pride ourselves on delivering high-quality service to our wonderful customers. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with the customer service from Louise from Tower. I email on the off chance that I could get a spare part and Louise was more than happy to help and organise this for me. Very very happy that I’ll be able to replace the broken piece and start using my air fryer again! ☺️☺️”

Helpful Report

Posted 2 years ago

Hello Rachel, Many thanks for taking the time to leave your positive review about how Louise helped with your recent enquiry. We were delighted to assist. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Hannah from Customer Services was excellent. She responded quickly to our problem of no instruction manual with the product. Once we gave her the model number for the product she immediately forwarded the manual by email. Thank you Hannah. A five star service.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review about how Hannah handled your recent enquiry. Hannah was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Mislaid instruction manual and was emailed link to download as I'd requested promptly.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5-star review. I was delighted to read Tower Customer Services Team assisted with your Instruction Manual. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Received my order with a item missing, emailed Tower and had a quick response from Annie, very apologetic, and she look into my order and the following day Annie reassured me that my missing item will be delivered within 3-5 days.”

Helpful Report

Posted 2 years ago

Hi Janet, Thanks for your review. I was pleased to read Annie assisted with your recent enquiry. On the rare occasions when things don't go to plan our Customer Services Team is readily available to help. Please accept my apologies for the initial issue which occurred. Keith - Group Customer Services Manager

Posted 2 years ago

“Returned faulty item and you have received it back over a week ago and I’m still waiting for a refund. I have contacted you a few times now and your customer service is extremely unhelpful. I returned two item which you received back at the same time but only one has been refunded.”

Helpful Report

Posted 2 years ago

Hi Wendy, Thanks for your valuable comments about the return of your Air fryers. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see when we arranged your returns we did confirm to allow 10 days from Tower receiving your parcel back for the refund to be fully received. Both of your refunds have been processed well within these 10 days and should be received soon. It only leaves me to apologise for any perception of poor service you have received. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with your service. Loved all your products”

Helpful Report

Posted 2 years ago

Hi June, We were delighted to read your wonderful review about both our customer service and Tower products. We hope you visit our Tower Storefront again very soon Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had a query regarding registration of my product. Sam was very helpful and replied quickly. Thank you.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your 5-star review. Sam is one of the Team Managers within Tower Customer Services and always leads the way when it comes to resolving our customer's enquiries. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for your comments about our Customer Service Team. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Kweith - Group Customer Services Manager

Posted 2 years ago

“Smaller than I expected”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for your comments about your Tower product. Our Customer Services Team are readily available should you have any queries. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I had an issue with a lost instruction manual. I contacted Tower and received a very helpful response within A couple of working days. Hannah at Customer service was very helpful, polite and friendly. One happy customer 😃”

Helpful Report

Posted 2 years ago

Hi BevT We appreciate the time taken to leave your review about how Hannah from Customer Services resolved your recent enquiry. Here at Tower we always our valuable customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I accidentally threw out bin liner retainer, contacted Tower direct so they could advise correct part I needed to order. Louise resolved problem within about 20 mins with a free replacement, excellent, friendly and efficient service. Thank you Louise 😁.”

Helpful Report

Posted 2 years ago

Hi Paulene, Many thanks for your 5-star review about our Customer Services Team here at Tower. Louise was delighted to assist you and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower has made me very happy as they swiftly solved my problem. My tower sensor bin lid broke and as it was under warranty I phoned tower for some help. I was put in touch with Laura J. And she was brilliant. Nothing too much trouble and a new bin arranged to be sent out to me ASAP. Laura J is worth her weight in gold to Tower. Three hearty vherrs to you all.”

Helpful Report

Posted 2 years ago

Hello Rosemary, Thanks for your lovely comments about Tower Customer Services and in particular Laura. Laura is one of the many stars we have here at Tower who love hearing from our great customers and resolving any enquiry they wish to make. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I was told it would be next day delivery and I still have not recieved my order nearly a week later.”

Helpful Report

Posted 2 years ago

Hi Hayley, Thanks for letting us know of the delays which you have experienced with your delivery. I was sorry to learn of this issue. Rest assured we hold very close communication with our courier partners and I do know that one of my Leadership Team from Customer Services is working hard with our courier partners to resolve your issue. Please accept my sincere apologies for the delays which have occurred. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A quick email to them as I had misplaced my manual. I searched Google to no avail but Tower emailed me one which was nice especially as it’s an older unit. Thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about how our Tower Customer Services Team assisted with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We needed a manual for pressure cooker and we contacted Tower and Sam was very helpful, emailed details straight away. Excellent service. Thank you.”

Helpful Report

Posted 2 years ago

Hi, I was delighted to read your kind review about how Sam handled your recent enquiry. Sam looks after our Tower Customer Services Team and always leads by example. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“We purchased a set of pans in December 2021 and we had a couple with loose handles and a couple of faulty lids, Tower replaced the whole set with no quibble.”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for your kind review about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a small 14cm cerastone saucepan through Amazon - it was perfect for me to cook for one person. I was so delighted with it that I bought the mini 14cm frying pan to fry eggs, small sausages and mushrooms (not at the same time!); happily, the lid for the saucepan neatly fitted the frying pan. I fell in love with the ease of cooking and the simplicity of cleaning afterwards. I have now extended my range with the 20cm, 24cm and 28cm frying pans and a small wok. I thoroughly recommend this range.”

Helpful Report

Posted 2 years ago

Hi We were delighted to read your review confirming you had added to your Cerastone Range. Thanks for being such a loyal and valuable customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews