Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fits perfect good purchase”

Helpful Report

Posted 1 year ago

Hi Harry Thanks for choosing Tower for your valuable purchase. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I've only had my airfryer a few months but was finding it hard to get the trays clean so I bought two new ones I now put baking paper at the bottom! Fast delivery good price!”

Helpful Report

Posted 1 year ago

Hello Susan Many thanks for your kind words about your Tower Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Minor problem with a recently bought air fryer was quickly remedied by Megan in Customer Services . Very pleased with the service I received.”

Helpful Report

Posted 1 year ago

Hi Steve, I was pleased to read about your recent contact with our Customer Services Team being appositive one. Here at Tower we always strive to resolve our customers enquiries quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic 5in1 air fryer. Bought this after seeing mother-in-laws. Best thing I've bought since my nija foodi.”

Helpful Report

Posted 1 year ago

Hi Mark It was fantastic to read your kind words about the purchase of your Tower Air Fryer. We hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It's one of the best things I've bought since I bought my nija foodi.”

Helpful Report

Posted 1 year ago

Hi Mark It was fantastic to read your kind words about the purchase of your Tower Air Fryer. We hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Looking smart in my kitchen, loving the upgrade. Price was reasonable, brought from Argos. Can’t wait to use it now.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and for purchasing your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Air fryer went faulty after a year. Great customer service. New replacement sent out in a few days.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your 5 star comments. Here at Tower our customers have peace of mind that their product is protected by a fixed warranty period in the rare event a fault should occur. I was pleased to read our Customer Services Team resolved your enquiry fully. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic cooker, makes life so easy, saves time and ££££ !”

Helpful Report

Posted 1 year ago

Hello Raphael, It was great to read your 5 star comments about your Tower Air Fryer. We were so pleased you are seeing the benefits of your Air Fryer in terms of cooking time, ease of use as well as helping with energy saving. We hope you visit our website again very soon to see the range of accessories for your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with my tower fryer it's amazing and saved me so much money. Best thing I've ever bought sue J”

Helpful Report

Posted 1 year ago

Hello Sue, It was wonderful to read your kind words about the results you are seeing with your Air Fryer. Thanks for choosing Tower for your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“It was slow in the beginning having contacted Tower on the 23rd January, however once one of your customer service staff called Sophie took over, my report was handled efficiently and everything ran very smoothly.”

Helpful Report

Posted 1 year ago

Hello, Many thanks for your valuable comments about your recent contact with our Customer Services Team here at Tower. At Tower we welcome our customers comments as to how we can improve our product and services. Whilst I was sorry to learn things started slowly I was delighted to read Sophie resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fayaaz was amazing and was so helpful in every way. I am grateful for his help.”

Helpful Report

Posted 1 year ago

Hello Dawn, It was great to read your kind words about Fayyaz from our Customer Services Team here at Tower. Fayyaz is one of the many stars we have within our Team and loves nothing more than making sure our customers enquiries are fully resolved to their satisfaction. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted Tower via Email and received a response from Kelly within 24 hours. She asked me to provide a little more information. Within the hour my spare parts had been prepared for dispatch. Amazing service and great communication.”

Helpful Report

Posted 1 year ago

Hello Gary, Many thanks for your 5 star comments about your recent contact with our Customer Services Team. Kelly from our team was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Really great communication from Harpreet. My spare part was despatched quickly and as it was a small part there was no charge. I can now use my air fryer again. One happy customer ! Many thanks”

Helpful Report

Posted 1 year ago

Hi Carole, Thanks for taking the time to leave your review about how Harpreet from our Customer Services Team helped with your recent enquiry. We love reading when our Customer Services Team make our customers happy with their speed, communication and efficiency in resolving enquiries. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a Tower non-stick sauté pan, which is meant to be oven safe up to 260c less than 4 months ago but the pan. However food started to stick to the pan, which then caused scratches. Initially I was a bit dubious in what my chances were of getting a refund or a replacement, but after an enquiry email to Tower customer services I got a prompt reply by Liberty who wanted to help me out. With a few back and forth emails, to give her the details needed she has told me that a replacement pan is already being prepared for dispatch.”

Helpful Report

Posted 1 year ago

Hi Naomi, Many thanks for your kind review about Liberty from our Customer Services Team. I was delighted to read Liberty had solved your enquiry to your satisfaction. Here at Tower we always place ourselves at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted Tower (via email) regarding a small issue with my air fryer. I received a reply from Liberty who has been really helpful and quickly resolved the issue to my total satisfaction. I am extremely pleased with the way that Liberty handled matters and feel that she could not have been any more helpful, indeed, she has been brilliant !.”

Helpful Report

Posted 1 year ago

Hello Angela, It was great reading your comments about your recent contact with Tower Customer Services. Liberty is one of the many stars we have within our Team and she was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“very helpful when you contact them. Very good price for my battery vacuum highly recommended very pleased . Defo buying from them again”

Helpful Report

Posted 1 year ago

Hi Craig, Thanks for your kind words. I was delighted our Customer Services Team helped with your recent enquiry. I hope you visit our website again very soon !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Afterva lot of use, the knob of my Air Fryer split so was unusable. Tower customer service could not have been more helpful to me and replaced the knob within a very few days. They are top notch.”

Helpful Report

Posted 1 year ago

Hi It was great to read your comments about our Customer Services Team being 'top notch'. The team greatly appreciated you taking the time to leave your 5 star review. Here at Tower we believe our Customer Services Team are different to other organisations and we always take the time to understand our customers enquiries and endeavour to provide a suitable solution. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Fayyaz answered the phone quickly and problem resolved in minutes .”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your recent contact with Tower Customer Services. I was delighted to read Fayyaz handled your call quickly and resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I love my tower air fryer. It is so simple to use and the results are incredible. Anything you make is cooked to perfection, fast, no fat and low electric use. I recommend everyone to buy a tower air fryers.”

Helpful Report

Posted 1 year ago

Hi Jo, What wonderful comments to received about your Air Fryer. Everyone here at Tower HQ really appreciated your valuable order as well as your kind recommendations. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I had need to contact Tower as i required a replacement part for the grill that sits in the draw of my Air Fryer. I was in communication with Megan from Towers customer service department via email. Megan dealt with my issue quickly and kept me informed as to when the part would be leaving them to come to me Very thorough customer care given by Megan, and I would not hesitate in buying more Tower products in the future. Keep up the good work Megan your a credit to your company.”

Helpful Report

Posted 1 year ago

Hi Jonathan, Many thanks for your kind words about Megan from our Customer Services Team. I was pleased to read how Megan helped with your recent enquiry and I have passed your comments on to her. Here at Tower we are very proud of Megan and our Customer Services Team in the way they all look after our customers so well everyday. Regads Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews