Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,226 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has taken a little while to gain confidence but on the whole enjoy produce. Instructions not very clear for 1st timers but lots of info on web and trial and error.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments about your Tower Product. Here at Tower we understand new products may take a little time to get accustomed to but please be assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I signed up to the newsletter a few days ago and was told I would receive my introductory discount offer but haven't received anything. I'd like to make the most of it and make my purchase ASAP, hopefully I can then leave a 5* review once I'm able to get my product!”

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Posted 1 year ago

“Absolutely over the moon with my air fryer superb good value”

Helpful Report

Posted 1 year ago

Hi Bob, Many thanks for taking the time to leave your 5 star comments about your Air Fryer. Everyone here at Tower was delighted you choose us for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good price. Easy to clean. Just one thing... where is the instruction manual?🤔”

Helpful Report

Posted 1 year ago

Hi Claire, Many thanks for your 5 star comments about your Tower Air Fryer. I have arranged for one of our Customer Services Team to reach out to you regarding your Instruction Manual enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower is a brand that has been around for a long time”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your kind words about Tower. We are very proud of our heritage going back over 100 years. We hope you visit our website again very soon Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the sandwich maker Toastie tasted much better deep filled”

Helpful Report

Posted 1 year ago

Hi Lee, Thanks for taking the time to leave your comments about your Tower Toasted Sandwich Maker. We hope you enjoy those delicious toasties Regards Keith - Group Customer Services Manager

Posted 1 year ago

“After about the 6th use it had a mind of its own, beeped alot and changed settings for draw two and settings around that button then shut itself off as that button was also close. Got a replacement and that did the exact same thing. It was not near anything behind so didn't oberheat and the peel off sticker from new was removed. Total dissatisfaction with the whole experience, will try Ninja next.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. We were disappointed to read your comments as our Customer Services Team are always available to help where we can and we have no record of you contacting us. One of our Customer Services Team will be reaching out to you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“After a long time deliberating and read reviews I purchased the TowerT17076. There is much to learn! I was disappointed that there was no recipe book if any sort in it. A friend had bought a simpler model and got a small booklet of recipes. Mine had nothing at all😢”

Helpful Report

Posted 1 year ago

Hi Sue, Many thanks for taking the time to leave your comments as well as choosing Tower for your valuable order. One of my Customer Services Team will be contacting you very soon to understand the nature of your enquiry. In the meantime please accept my apologise for any inconvenience which may have occurred. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I absolutely love this air fryer. Use it every day. Have not used my big oven since I bought this.”

Helpful Report

Posted 1 year ago

Hello Lady Anne. It was wonderful to read how much you love your Tower Air Fryer. We love our Air Fryers too !!!! Should you have any enquiries in the future our Customer Services Team are always on hand to assist. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The outer pot was a perfect fit. I'm very pleased with it”

Helpful Report

Posted 1 year ago

Hi Helen, Thanks for taking the time to leave your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“TOWER VIZION SOUP MAKER Does exactly what it is supposed to. This is a staple in my kitchen, very easy to use and very efficient it only takes 21 minutes to cook. You can make smoothies and juices alongside smooth and chunky soups, plus the transparent jug lets you track the cooking process. The big thing for me was, unlike other soup makers, I have never had anything burn at the bottom.”

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Posted 1 year ago

Hi Donna, Many thanks for your fantastic review about your Tower Soup Maker. It was wonderful to read about the various meals you have prepared. We hope you visit our Tower website again very soon to see the great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love this Air Fryer and definitely took out 3 year warranty. Great product made my life easier , everything cooks so well.”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted you took the opportunity of our extended warranty which gives customers peace of mind in the rare event that a fault may occur with your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a VORTX T17061BLK 8 months ago and has been great to use but lately the orange heat indicator goes out during cooking...I have to turn it off and on several times to get it back on...”

Helpful Report

Posted 1 year ago

Hi Lorraine, Many thanks for your comments about your Tower Air Fryer. Our products are supported by a warranty to provide our customers with peace of mind in the rare event an issue may occur. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“It is taking me some time to get used to it. The drawers are very small. There are not enough recipes in the user booklet.”

Helpful Report

Posted 1 year ago

Hi Pam Many thanks for your valuable comments about your Air Fryer. Here at Tower we appreciate new products do take time to get used to but please be assured our Customer Services Team are always available to assist. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great quality pans. Made cooking so much more enjoyable. I even went back and bought the casserole pot!”

Helpful Report

Posted 1 year ago

Hello Paul, Many thanks for taking the time to leave your 5 star comments about your Tower pans .... and Casserole Pot. Everyone here at Tower HQ appreciates your valuable orders. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great air fryer,the big 5.2l basket is a game changer and I would recommend this product to anyone,5 star product”

Helpful Report

Posted 1 year ago

Hi Anthony, It was wonderful to read your 5 star comments and recommendation about Towers 'game changing' Air Fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks amazing 👏”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant toaster and looks so nice too !”

Helpful Report

Posted 1 year ago

Hi Hayley, Thanks for taking the time to leave your kind words. Here at Tower HQ we were delighted you selected us for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Machine does its job quite nicely but the light on the indicator board it's not bright enough. Overall I'm very happy with my purchase.”

Helpful Report

Posted 1 year ago

Hi James Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. We were delighted to read how happy you were with your product. I will arrange for one of my Leadership Team to contact you regarding the issue with your indicator light. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased direct from tower housewares it’s came on time also the price better than Amazon”

Helpful Report

Posted 1 year ago

Hello Kidest Many thanks for your 5 star comments. Here at Tower HQ we were all delighted you selected us to make your valuable purchase. Rest assured our Customer Service Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,226 reviews