Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What happened to my 2o percent discount?”

Helpful Report

Posted 3 months ago

Hello Eric Thanks for your comments regarding a discount on our website. Our discounts are offered from full priced products on our website - items which are already discounted or are offered as part of a sale are excluded from our discount schemes. Having investigated your specific enquiry the item you wished to purchase was already discontinued. One of our Customer Services Team have contacted you directly to confirm your enquiry. Keith - Group Customer Services Manager

Posted 3 months ago

“Reliable and good quality”

Helpful Report

Posted 3 months ago

Hi Thanks for your kind words about your Tower product. Our Customer Services Team are always available to help with any enquiries you may have. Keith - Group Customer Services Manager

Posted 3 months ago

“Model Vortx 14.5 Air Fryer Oven T17051BLK - Like the product, looks good but the instructions not clear too small a print and faint, not easy to read or understand. No recipes to get you started had to phone a friend to help! But setting up was easy. Do you do better instructions? Argos were great they carried it to the car for me.”

Helpful Report

Posted 3 months ago

Hello Linda, Thanks for taking the time to leave your valuable comments. Our customers comments are so important to us as they allow us to review and improve upon the services and products we provide. Our Customer Services Team are always available to help with any enquiry you may have in the future. To help with your initial enquiry I've arranged for one of our Team to contact you. Keith - Group Customer Services Manager

Posted 3 months ago

“Really impressed with our new Tower Air Fryer. Set up was straight forward and I like the pre set menu. I am looking forward to using this product more intensely over the coming years.”

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Posted 3 months ago

Hello David Thanks for your wonderful comments about your Tower Air Fryer. I was so pleased to read how easy you found it to set up. Rest assured our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 months ago

“I'm very pleased with my Tower Air fryer. Particularly at it is made in Britain!”

Helpful Report

Posted 3 months ago

Hello Thanks for your wonderful comments. I was delighted to read how pleased you were with your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Door switch to remove door for cleaning is extremely stiff, had to put wd40 on it to be able to remove it”

Helpful Report

Posted 3 months ago

Hello Many thanks for your valuable comments - here at Tower our customers comments mean so much to us. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 3 months ago

“It’s very easy to work out how to use them. But this time I’m going to get insurance incase it breaks again.”

Helpful Report

Posted 3 months ago

Hi Thanks for your valuable review -we were so pleased to read your feedback about your Tower product. Please be assured our product is supported by a 12 month warranty so in the rare event that a fault occurs with your product you can contact our Customer Services Team who will be delighted top help. Keith - Group Customer Services Manager

Posted 3 months ago

“All good 👍”

Helpful Report

Posted 4 months ago

Hello Daniel Many thanks for your 5 star comments. I was so pleased to read everything was 'all good' with your Tower product. Rest assured if we can assist with anything in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 4 months ago

“This microwave is the second one I've bought , I've been collecting the black & rose gold range of kitchenware . It looks lovely, nice & smart . However, had it not been for the fact that it matches the other items, I would maybe have considered another make . This is purely because the paint inside peeled off quite soon after I bought it ☹ . I contacted Tower customer services & was informed that I'd not cleaned the interior properly & it wasn't a manufacturer's fault . I know I didn't clean it EVERY time I used it , but I was careful to keep it in good clean condition ...... so, time will tell . I'll not be impressed if it all goes rusty again with this one . I have seen other comments that say the same thing ..... so keep yours clean, don't use any harsh cleaning products (I didn't) and see how it goes for you .”

Helpful Report

Posted 4 months ago

Hello Wendy Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers feedback and comments as this allows us as an organisation to review the products and services we provide. We are very proud of our products warranty scheme which gives our customers peace of mind in the rare event that a fault may occur. One of the requirements of the warranty scheme is that a product is maintained in line with the product guidelines. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“Great item, use it daily, additional kit supplied is handy, easy to use, lid stand supplier as well.”

Helpful Report

Posted 4 months ago

Hello Many thanks for your 5star comments about your Tower product. Rest assured our Customer Services Team are always available should you need support in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Looks good, feels fairly solid! Downside is the instructions are very poor. If you could post on line a video how to use the various settings that would be very helpful!”

Helpful Report

Posted 4 months ago

Hello Tony A Thanks for taking the time to leave your feedback. Here at Tower our customers comments, suggestions and feedback are so important to us. Rest assured our Customer Services Team are always here to help Keith - Group Customer Services Manager

Posted 4 months ago

“My 10 and one air fryer went on the blink so I have replaced it with the two drawer 8 L. I was disappointed it didn’t come with racks to lay your food as the 10 in one you go everything which was amazing. I have ordered racks for the drawers and also i think the option to buy the one big drawer would be a good idea. If you can buy it, can you let me know where that to”

Helpful Report

Posted 4 months ago

Hello Eliz Thanks for your 5 star comments and valuable comments about your Air Fryer. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 4 months ago

“Just started using the airfryer. Its very easy and useful.”

Helpful Report

Posted 4 months ago

Hello Thanks for your kind words about using your Air Fryer. Rest assured if you do need any help our Customer Services are always available so feel free to drop us a line. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“After a few minutes reading the terrible instructions, I went online and discovered some independent videos on Tower Vortex dual basket Air Fryers one was a bloke who was so boring he talked so much the device kept timing off. Tower souls make there own instructions videos and post them on YouTube!”

Helpful Report

Posted 4 months ago

Hi Chris Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us and your comments have been noted. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Love it. Easy to use. Looks good. Highly recommend.”

Helpful Report

Posted 4 months ago

Hello Jean Many thanks for your valuable comments about your Tower product. Here at Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“We decided after buying two, that they both actually wobbled and would keep them. Not ideal...”

Helpful Report

Posted 5 months ago

Hi Peter, Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. One of our Customer Services Team will be in contact with you very soon - in the meantime thanks for your patience. Keith - Group Customer Services Manager

Posted 5 months ago

“Easy ordering fast delivery and very good value for money”

Helpful Report

Posted 5 months ago

Hello Rosie It was wonderful to read your 5 star comments about your recent order and delivery experience. Thanks for selecting Tower for your purchase - if we can help at any point in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“The black colour is quite sleek and looks nice in my kitchen. Good value for money with decent oven space. Find the controllers a bit less than straightforward. Unsure if I can use both hotplates together or together with the oven on. Really pleased it has a three year warranty. Only just removed from the box, so haven't used the product yet. Impressive guarantee for a small appliance nowadays. My brother has a similar table top cooker, this was a factor in my purchasing decision. I thought the white model looked a little clinical. Would have liked to see an internal light inside the oven, to view cooking progress more easily; and maybe a fan assisted oven for more energy economy. Loose the timer and have separate controls instead of a multi function controller. A slightly longer flex would have been advantageous too. Comes with a nice large oven tray. The rotisserie looks good, but fan assisted oven would have been a more favourable option out of the two, in my opinion. Would have been happy to pay extra for a self cleaning oven, definitely. Hopefully my balanced critique is helpful to you as a manufacturer and to other customers planning on making a purchase. I hope my purchase was a good decision and I enjoy using the product in years to come. Thank you.”

Helpful Report

Posted 5 months ago

Hello Simon Many thanks for your valuable comments. Here at Tower our customers comments are so important to us as they allow us as an organisation to review and improve the products and services we offer. Your valuable suggestions have been noted. Rest assured our Customer Services Team are always available to help so if you do have any questions we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“Good product. Pleased with its efficiency”

Helpful Report

Posted 5 months ago

Hello Nina, Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check our our fantastic range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Very happy with the slow cooker. Great for stews and making meat tender.”

Helpful Report

Posted 5 months ago

Hello Maureen Many thanks for your 5 star comments about your Slow Cooker. You cant beat a great stew cooked in Towers Slow Cooker during these Autumn days !!! Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,448 reviews