Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Areo crisper Came dented, so it wasnt sitting right in the fryer, i managed to knock it out and it popped out as it should of been, now sits right and works as it should, i love it”

Helpful Report

Posted 1 year ago

Hello April, Thanks for taking the time to leave your valuable comments I was sorry to learn of the condition of your Tower product upon its arrival. Rest assured our customer services team are always available to help with any enquiries you may have. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery should be available to a shop. Took over a week to finally get my product delivered. Would have been better if I could collect from a shop instead.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments about the delivery of your recent order. I was sorry to learn of the delays - rest assured this will be addressed with our courier partners. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very basic & perfect for a 93 year old to use, warms tinned soup up well,thank you. We paid Tower for next day delivery which unhappily we did not receive. Its wrong to charge for a service that you can not fulfil.”

Helpful Report

Posted 1 year ago

Hi We were sorry to read about the rare delays with the delivery of your parcel. Our courier partners work extremely hard especially at this time of year to ensure our customers parcels are delivered safely. Rest assured one of our Team will be in contact with you very soon to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Not happy with the timer dial. Inaccurate and I wish they had chosen digital.”

Helpful Report

Posted 1 year ago

Hi Paul, Thanks for taking the time to leave your valuable comments. I was sorry to learn your Tower product didnt meet your expectations. I have arranged for one of our Team to contact you very soon to understand your enquiry and to see how we can help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Well I was really looking forward to this but unfortunately it was far to big there I had to return it well that was not easy at all eventually I managed to find the customer service number and after a couple of goes finally got them to arrange a pick up now I'm wondering how long I will have to wait for my refund Tower appliances are good but unfortunately it is difficult to get spares”

Helpful Report

Posted 1 year ago

Hi Anne, Many thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to learn about the delay with your refund - rest assured one of our Leadership team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“tower has not made me happy instructions are terrible on how to use this air fryer being pensioners and not computer savvy my son is writing this why no paper booklet to read on using this item”

Helpful Report

Posted 1 year ago

Hi John, I was sorry to read your comments about the Instruction Manual for your Air Fryer. Rest assured your comments have been noted. Our Customer Services Team are always available to help Regards Keith - Group Customer Services Manager

Posted 1 year ago

“After purchasing a towe waffle make a was very pleased with results, I thought I'd give there air fryer a go, read instructions a few times did a trail run, noticed only the top level got hot, had to keep rotating the shelves to get everything cooked which seemed to take a lot longer than my oven, after the cycle had finished and food was cooked, half the food was cold, thought I was doing something wrong, checked reviews and a few had same problems as me, will be returning after xmas”

Helpful Report

Posted 1 year ago

“Product was great but have been bombarded with emails ever since despite unsubscribing!!”

Helpful Report

Posted 1 year ago

Hi Gordon, Many thanks for your comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been passed across to our Marketing Team. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I found the website very slow to place my order and failed to recognise the item a Vortx 6ltr air fryer. It still will not allow me to register my airfryer as it doesn't recognise the model number or serial no. I wrote to customer service over 2weeks ago regarding this and no one has contacted me.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments. I was very disappointed to read your comments about a lack of response from our Customer Services Ream - having checked your individual enquiry we responded to your messages within the 5 working days we mention on our acknowledgement message. I am pleased to confirm that one of my Customer Services Team has been in contact to resolve all outstanding enquiries with you. It only leaves me to offer my sincere apologies for any shortfall in service you have perceived. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“There should be a mash below coil. Light weighted snacks get stuck into coil due air pressure and burns”

Helpful Report

Posted 1 year ago

“Good quality just1 point noisy”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments. As your review was the first occasion we were made aware you may have an issue with your product I have arranged for one of my Customer Services Team to contact you to understand your comments further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“frying pan is good to use but slight chip due to very poor packaging in massive box”

Helpful Report

Posted 1 year ago

Hi I was sorry to read about the condition of your Frying Pan upon delivery. Rest assured one of our Customer Services Team will be in contact very soon in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I will tell you how they made me unhappy. Quality of the grill plates in the air fryer model no T17088 is sub standard. The non stick coating has peeled off after use on only 3 occasions. Washing instructions followed to the letter. What a pity Tower do not have quality control by producing this simple part in the UK rather than China.”

Helpful Report

Posted 1 year ago

“Rather split opinion. Had it for 9 months and was wonderful. Use at least once daily. Last night flames came out so I now have a replacement”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of the supporting warranty scheme for our products. Rest assured if you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with the sensor bin, good size holding a lot of waste however there is an issue with the battery cover, doesn’t seem to click in no matter how many times I try, Tower couldn’t of been more helpful to resolve the situation and I am currently awaiting delivery of a replacement part, great customer service. Len Wilkinson”

Helpful Report

Posted 1 year ago

Hello Leonard It was disappointing to read your comments about your Tower Sensor Bin especially as we are unable to trace any previous contact from you reporting such an issue. Here at Tower we pride ourselves on the Customer Services we deliver when our customers do contact us. I have arranged for one of our team to contact you to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“A bit disappointed with size of basket. Described as 4.3L but with the basket it’s quite small.”

Helpful Report

Posted 1 year ago

Hi Traceek, We were sorry to read your comments about your Tower Air Fryer. Rest assured all of our products dimensions are shown on our website. Should you have any concerns with your product please feel free to contact our Customer Services Team who would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the 7 in 1 airfryer /steamer without cookery book. Others on line but not Combo. No telephone x bad site. How do I get one. Compared to Ninja you are a shower..get with it”

Helpful Report

Posted 1 year ago

Hello, Thank you for your comments. We're sorry to read that you were missing a recipe book with your appliance. Please note, not all products come with a recipe book. However, our Customer Service team are always readily available to look into this for you. Sadly, we are unable to trace any previous contact from you. We can confirm that we do have an active phone line which phone is open Monday to Friday and this information can be found on our website. One of our Team has reached out to you over email so they can look to resolve your enquiry for you. Best Wishes Tower

Posted 1 year ago

“Very powerful and loud fan. Almost too powerful to be honest.”

Helpful Report

Posted 1 year ago

“Haven't received it yet & it's been almost 3 weeks”

Helpful Report

Posted 1 year ago

HI Lynsey, Thanks for taking the time to leave your comments. I was sorry to learn about the unusual delays you have experienced with your delivery - rest assured this is not the normal level of service provided by our courier partners. Rest assured one of our Customer Services Team are investigating this for you and will be in touch to fully resolve your enquiry. Once again please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“All good only the legs aren't great bit flimsy”

Helpful Report

Posted 1 year ago

Tower is rated 4.2 based on 5,448 reviews