Name: Tower
Rating: 4.17

“I bought 12L airfryer. I just got it. It looks okay but it took nearly 10 days to be delivered. Awful experience and customer service policy. One lady finally could sort it out with Evri. This needs to be improved if they want to have a brand dignity.”

Helpful Report

Posted 6 months ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are very important to us. Having reviewed your enquiry I was sorry to learn of the rare issue with the delivery of your parcel - our courier partners work extremely hard to ensure 1000's of customers receive their parcels on a daily basis. Once we were made aware of the slight delay with the delivery of our parcel our Customer Services Team acted quickly to ensure your parcel was located and delivered to you safely. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 6 months ago

“Hi David I wish I could write a good review but when I received my airfryer it was cracked down the side and I had to have the hassle of returning it and have to now wait another week or more on another one coming I was extremely disappointed as my oven has been broken and that's one of the reasons I ordered this particular airfryer so as it's stands now I have haw no oven or airfryer 😔”

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Posted 7 months ago

Hello Tracy Many thanks for taking the time to leave your very important comments. I was sorry to learn of the damage upon arrival of your Air Fryer. Our courier partners work tirelessly to ensure thousands of our customers receive their parcels every day so your experience was very rare - rest assured your experience will be addressed with our courier partners. I was pleased to learn your replacement Air Fryer has been received and it only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 7 months ago

“Never received it! Still waiting for a refund so 0 stars.One of the worst companies I have ever dealt with. Just about to chase to see where my money is!”

Helpful Report

Posted 7 months ago

Hello Robert, Many thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and comments as this allows us as a business to review the products and services we provide. Customer comments also allow us to provide a balanced response to the comments left. I was sorry you wanted to cancel your order. Upon speaking with our Customer Services Team Manager confirmation of the refund timescales were clearly provided to you - as of today we are within these timescales. I can assure you your refund has been processed in full and will be refunded to the original payment method used at the point of your order. Keith - Group Customer Services Manager

Posted 7 months ago

“I purchased a airfryer microwave and the airfryer rack and drip tray was missing. I contacted tower customer services and at first I was pleased to see they were willing to provide replacement parts, however after a few days wait I was advised there wasn’t any in stock. The customer service advisor offered me a replacement or a discount on the product. The replacement to be seemed a massive inconvenience to obtain a small missing part, especially as I used the product and destroyed the box. I asked if the part could be removed from another product but this wasn’t an option. At first Tower were only willing to offer a 10% discount but for some reason wouldn’t confirm if that would cover the costs of replacement parts so I declined asked for a bigger discount and that was declined. I then requested that the item be collected and returned and at that point tower doubled the discount and offered free replacement part when they were in stock and for me to email them to check this in 30 days. Which at first I was really pleased with. 30 days pass and I email Tower for the missing parts and I get a email that literally says “we don’t have any, try again in 30 days” I replied to say that Ineas really disappointed with this response and was given the option of returning the item for a full refund or being sent a replacement. I asked again if the part can be taken out of another product and was told no. I reminded the customer service agent I didn’t have a box as almost 2 months had passed and the agent offered to send the replacement and for me to use that box to make a return. I triple checked that sending me the parts alone from another box isn’t an option as I explained to the agent I would just be taking the parts out of the box and I would return the replacement rather than my used one, once again this wasn’t an option despite it being less hassle, less cost and less environmental impact as I assume tower would have to destroy my used product if I sent that back as they suggested. During the process of arranging this another agent dropped into the email chat (the 4th different one) to ask if I could print my own label and if I prefer posting of collection and I said collection but don’t forget after I have had the replacement. This agent replied to say we will only send the replacement when you return your old one - totally extracting what was offered and agreed just hours before. I requested contact details for the head of customer services/managing director during this email chain 3 times but not once where they given. Almost 2 months on from making a purchase I still don’t have all the parts, am going around in circles with different agents saying different things despite all correspondence in one email chain. It appears my only option will be to pursue a court claim or credit card chargeback against tower which is sad as the product could be great. Never again!”

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Posted 7 months ago

“Absolute rubbish… bought airfryer for my daughter as moving into first house. As it happened house needed more major renovation that anticipated. Fryer sat for over 12 months unopened… when went to use it … faulty. Would not start.. Tower & Argos not interested!! Outside of 12 month period … couldnt care less !!! Shop elsewhere…”

Helpful Report

Posted 7 months ago

Hi Many thanks for your review. We always welcome our customers comments and feedback as this allows us as an organisation to review the products and service we provide. Customer comments also Tower to provide a balanced response to the comments left. Here at Tower we believe the service we offer is different to that of other organisations and our Customer Services Team always endeavour to place themselves in our customers position. Whilst there was no obligation on our part to provide any form or replacement I was delighted to learn our Customer Services Team had reached out to you and resolved your enquiry in full. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Purchased the 65 litre ozone sensor bin and I highly would not recommend. First set of batteries I put in lasted 3 days so I purchased more expensive high power batteries, after just a couple of weeks the bin lid is only opening half way and now requires a set of new batteries. Waste of money.”

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Posted 8 months ago

Hi Many thanks for your valuable comments. I was sorry to learn of the rare issue with your very popular Sensor Bin. Now we have been made aware of your issue, I was pleased one of our Customer Services Team contacted you to understand your comments and to offer a resolution. We look forward to your response and to fully resolve your enquiry. Keith - Group Customer Services Manager

Posted 7 months ago

“Very unhappy with my dual drawer tower. This is the second one I bought from Aldi. First one the power went within a day and I returned it. This the second one I wish I could bring back but lost the receipt. The function buttons on the front are now becoming unresponsive and very difficult to get it going at all. Not at all great”

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Posted 8 months ago

Hello Brian, Many thanks for your comments about the very rare issue with your Air Fryer. Whilst it is the retailer where you purchased your product from who holds the responsibility of your warranty, we were delighted to take ownership of your enquiry and fully resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“You expect people to register their products .....the online service does not recognise the model, so one rings customer service , the automated message refers you to register online.... A service that goes not recognise the model number , hardly a service , no wonder Hisense is doing so well”

Helpful Report

Posted 8 months ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Upon receipt of your comments one of our Team investigated your enquiry and successfully registered your warranty for you without any problems - identifying that you did not add the colour of your product to the registration data base. I'm pleased that your product has had its warranty registered and wish to thank you for your order which is appreciated by everyone at Tower. Keith - Group Customer Services Manager

Posted 8 months ago

“Bought air fryer earlier this year. One of the rubber feet on the grill part has come off. I have registered for warranty. Customer services states out of stock, please contact us in 30 days. I have done. Still spares are not in stock. Contact us in 30 days. Pathetic, if in warranty should be replacing whole fryer.”

Helpful Report

Posted 8 months ago

Hi Eden Many thanks for taking the time to leave your comments. I was sorry to read your comments about a small accessory for your Air Fryer. Rest assured these are on route to us from our supplier so please accept my sincere apologies for any delays. One of our Customer Services Team have attempted to contact you to establish an alternative to resolving your enquiry - sadly our messages remain unanswered on your part. We do hope you get in touch soon to allow us to help. Keith - Group Customer Services Manager

Posted 8 months ago

“The tower that I had was cleaned after every use. However, within 10 months of irregular use the air fryer had broken. With a large family to feed, I am very disappointed.”

Helpful Report

Posted 8 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments especially as we have had no previously correspondence from you. We have attempted to contact you to understand your enquiry but sadly this remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 8 months ago

“I bought an airfryer that eventually stopped working. Didn’t even last a year which was ridiculous. I called customer support and they were absolutely no help. They were rude, one colleague gave false hope and said they’d be able to send me a replacement and another colleague said there’s nothing that they can do, completely contradicting each other.”

Helpful Report

Posted 8 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments especially as we have had no previously correspondence from you. We have attempted to contact you to understand your enquiry but sadly this remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 8 months ago

“Recently purchased tower spray mop. Not recommended for oaps with arthritic hands, I found the water tank very difficult to remove. Mop itself fine, but tank hard to pull out. Previous make was brilliant, dont think the double tank is necessary.have to ask a neighbour to pull it out. Will be buying a different make.not a good purchase.”

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Posted 8 months ago

Hi We were disappointed to read your comments Here at Tower we always welcome our customers comments and feedback. We have attempted to contact you on several occasions to understand and resolve your enquiry - sadly you have not replied to our messages. We do hope you get in touch. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“My package was opened when I received it. I have not sampled them up but I don't no if some of the accessories are missing. I wanted to buy another one but am scared to because of the packaging. I was really disappointed when it came.”

Helpful Report

Posted 8 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments - one of our Customer Services Team have attempted to contact you to understand your enquiry further however a response remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 8 months ago

“terrible.I haven't received the item so it's no good to me”

Helpful Report

Posted 8 months ago

Hi Many thanks for your valuable comments. I was sorry to learn of the delays with the delivery of your recent order. Our courier partners work very hard to ensure thousands of customers receive their parcels safely everyday so your enquiry is a very rare occurrence. One of our Customer Services Team has been in touch with you to agree a resolution to your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 8 months ago

“The kettle looks very pretty but is extremely noisy and the minimum water level of 0.8 litres is ridiculous! Mostly one wants to boils enough for a mug but an entire family. It takes an age to boil and wastes a huge amount of electricity.”

Helpful Report

Posted 9 months ago

Hi Paul, Many thanks for taking the time to leave your comments. We were surprised to read your comments as we have had no previous communication from you for your kettle which was purchased in November 2023. One of our Customer Services Team have been in contact with you to understand and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“They look nice but they don’t seem to be working on all of my induction hobs. So might have to send them back. Very annoying.”

Helpful Report

Posted 9 months ago

Hi John, I was sorry to read your review about your Pan Set. We were surprised to read your comments as we have had no previous communication from you. Rest assured our Customer Services Team are always available to help with any enquiry. In a bid understand and resolve your enquiry fully one of our Team will be in contact very soon. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“I only used tower about ten times and it’s not working I use it to dry herbs as I have a ninja air fryer I use daily but has no herb dehydration so I bought a tower”

Helpful Report

Posted 10 months ago

Hi Thanks for your valuable review about your Tower Air Fryer. We were very sorry and indeed surprised to read your comments as our records indicate no previous record of you contacting Tower about your product. Our Customer Services Team are always available to assist. Once of our team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 10 months ago

“Paid nearly 200£ for my order, still didn't receive it, over 10 days, and nobody even bothered to resolve the problem, poor customer service.”

Helpful Report

Posted 10 months ago

Hi Thanks for your review - I was sorry to read your comments about the delivery of your order. Your order was placed with us 7 days ago and I am delighted to confirm it will be delivered to you today. One of our Team have been in contact with you today to confirm this. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Would never buy from Tower again. We returned an item and are still waiting for a refund even after contacting customer dis-service over 3 times. I have even sent them carrier proof they have had the item back. Their customer communication really needs some work, it must be a nightmare from the ecoms depth and I cannot believe how many good reviews they have had. It us a shame because I do personally know staff at this company and am holding back and asking them to sort it for me.”

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Posted 10 months ago

“Ordered with next day delivery on Wednesday. No tracking information provided by Thursday morning. Phoned and order had not even been processed. Goods will be dispatched in two parcels with two different carriers. Did not say any of this on confirmation of order email. Midnight Thursday still no tracking information so obviously still not dispatched. No idea when parcels will arrive and no further communication from company.”

Helpful Report

Posted 10 months ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of your recent experience with Tower and would like to provide an update. Your valuable order contained a number of items one of which was classified as a bladed item - all courier partners are required to meet strict guidelines on the delivery of such items to ensure the safety of our customers and courier partners alike. As a result your order had to be split and allocated to our another courier appointed to deliver bladed items. I can confirm your order has been dispatched and will be with you very soon. It only leaves me to apologise for this unique occurrence which has occurred with your order. Keith - Group Customer Services Manager

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Tower Reviews