Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Evri accepted that they left the item in an unsafe area confirmed 10th December 2022. Tower customer services have done nothing to resolve the situation advising I need to sign a document that is not related to this incident... They have now just this very minute, informed Klarna, that they believe this is a fraudulent claim and that I have claimed many items lost from my address!! WTF!!! And they did this whislt informing me at the same time about how they wish for a speedy and amicable resolution. Again WTF!!! Hope Tower have got a good legal department for the slander they have provided to a 3rd party company!! So my gift to someone ain't happening for Xmas due to all the above... They don't even have their own telephone number and is shared by (3 different companies to date I have spoken with!) Would not recommend solely based on their customer service!!”

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Posted 1 year ago

“Absolute pile of junk, stopped working within a few weeks and no help from customer service as I received it as a gift and had no receipt, even though I filled in my warranty form. Honestly pay for a different brand avoid Tower.”

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Posted 1 year ago

“Unfortunately it doesn't work bc is not enough Wide. Bad luck to me. Many thanks for your asking.”

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Posted 1 year ago

“I think my conventional oven is now obselete !!! Everything I have cooked even taste’s better. I waited months to track one down but we’ll worth the wait”

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Posted 1 year ago

“Failed to heat up after just 3 months of standard to little use! Utter junk I will be avoiding this company in future”

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Posted 1 year ago

“I have not yet received my Kebab Skewers! I am still waiting and have contacted Tower twice with no response and also a phone call which was an answerphone then it cut off after telling me to email! I am extremely disappointed I have not got this for Christmas! Ordered on 11th Dec!”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“Just got this for Christmas 😁😁😁😁”

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Posted 1 year ago

“Had a vortex fryer for a few months. Screws on handles forever coming loose. Tightened many times. Handle now completely snapped of where screws held in plastic. This item should not be sold. It's an accident waiting to happen. The handles should NEVER come loose on an item containing hot contents. Never mind as often as these have. Unsafe. Require a refund. Heard nothing. Appalling.”

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Posted 1 year ago

“Placed 2 orders few days ago both orders are still pending send them a couple of emails about the delivery timing no response the agent are very slow not happy so far,,”

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Posted 1 year ago

Hi Thanks for taking the time to leave your review about the recent orders you have placed with Tower. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Rest assured we safely received your message and one of my Customer Services Team have contacted you to resolve your enquiry. We did mention in our response to you to allow up to 7 working days for a reply during this very busy time. It only leaves me to apologise for any shortfall in service you feel you may have experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“I have purchased 2 portable PTC heater, tried one out 1 in the kitchen and the small box room. 2 hours later and room is not much different in temperature also it has slight mark on the front. Trying to return product not answering phones and sent 3 emails with still no reply. Absolutely shocking take your money quick but don't respond to customers problems.”

Helpful Report

Posted 1 year ago

“Waited over the 7 days for a reply then finally got a reply which then waited the 5-10 working days for a refund! Have I received my refund? No! Absolutely appalling customer service!”

Helpful Report

Posted 1 year ago

Hi Kayleigh, Thanks for taking the time to leave your very valuable review about your recent experience with Tower. I was sorry to learn of the poor experience you recently encountered. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Our Customer Services Team have been working hard to respond to our customers messages as soon as possible. Having reviewed your comments personally I can see that your refund was not processed on time as a result of an oversight by one of the team. Rest assured this has been addressed to prevent any reoccurrence in the future. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“This was a great toaster until I inadvertently damaged it beyond repair (I cleaned the oven range and accidently knocked on the grill segment that the toaster was sitting on - it didn't like it) I was so pleased with the toaster that I've now bought a four slice one. It doesn't exactly match with the Kettle - another good purchase - but it's close enough to fit in. Same colours, midnight blue and rose gold, and it fits in well. Very pleased with it. We have a motorhome and take the toaster away with us whenever we travel. I've not had good experiences with previous toasters, but this and my subsequent purchases have been very satisfactory - even toasting and good results.”

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Posted 1 year ago

Hello John, Thanks for your very comprehensive review about the recent purchase of your toaster from Tower. We were all delighted that you returned to us to make your valuable purchase. With kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I love my reversible plate and I am so pleased I went on the waiting list for it. It is brilliant for cooking bacon and sausages in my 5 in 1. I can’t wait to try a homemade pizza! It is really well made and a bargain at under ten pounds.”

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Posted 1 year ago

Hi Stuart, Thanks for your wonderful review and for considering Tower for your valuable purchase. I hope your enjoy making many more delicious meals. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely product very well made”

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Posted 1 year ago

Hi Roger, Thanks for taking the time to leave your review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant iron. Very pleased”

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Posted 1 year ago

Hi Judy, Thanks for your 5 star review about your Tower Iron. Your valuable order was greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just love my new air fryer, everything is browned. Wow”

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Posted 1 year ago

Hello Louise, It was great to read your comments about your Tower Air Fryer. Our Air Fryers have been very popular of late and we love them also !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with this airfrier love how you can match cook & cook anything love it x”

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Posted 1 year ago

Hi Ceri, It was great to see how your new Tower Air Fryer has made a great addition to your kitchen. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Received the air fryer in quick time. Used 3 times and requested to return as I believe faulty. Very poor performance and taking nearly double the time to cook food Emailed customer services and still waiting nearly 7 days later. Maybe leaving a review will get me a response.”

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Posted 1 year ago

Hi Dale, I was sorry to read your comments that you were unhappy with our very popular Air Fryer. With the popularity of our energy saving products as well as this very busy time of the year our Customer Services Team are working hard to respond to our customers messages as quickly as possible so thanks for the patience you have shown. One of my Team have been in contact with you to start the return process of your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Never buy from this company Ordered item 6 weeks ago, no item, no response to emails and buy far the worst customer service I’ve ever experienced”

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Posted 1 year ago

Hi Ryan, Thanks for taking the time to leave your review about the delivery of your Tower product. I was sorry to learn of the delays you have encountered. I was disappointed to read when you mentioned we have not responded to any of your mails - we did respond to your original message on 12th December. Having checked your enquiry I can confirm the delivery of your parcel is imminent and one of my Customer Services Team will be in contact soon. It only leaves me to apologise for any inconvenience. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews