Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an Air Fryer from Tower on the 14th November. It was sent to Evri for delivery,. Which they received on the 16th November. Still no notification when it's being delivered. Can't get in contact with them either. Where's the customer service! Have contacted Tower a couple of times, but no-one gets back to you. Noticed they've taken the money day after ordering. Not happy at all. Wish I had gone elsewhere. Still might if something doesn't happen soon. 😡”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your recent order from Tower. Due to the popularity of our products such as the Air Fryer you have ordered our Customer Services Team have been inundated with enquiries. Our courier partners deliver 1000's of parcels to our customers each day. On the rare occasion where a parcel is delayed, we hold close links with our courier partners to act swiftly to resolve enquires I can confirm safe receipt of all of your messages and one of my Customer Services Team will be in contact with you today to provide an update of our actions already taken It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“This is a rubbish air fryer all the non stick has came off and tower say it not covered under there warranty as it cosmetic but I not happy to use like this so order new one and in not tower And I not the only one had this fault looking at reviews DO NOT BUY”

Helpful Report

Posted 2 years ago

“We purchased a Tower Slow Cooker, when removing the cooker from the packaging the lid fell out and smashed. We tried ringing customer services to try and get a replacement lid only to be told they are to busy to answer the phone so we should email our enquiry. We did and got an automated reply saying someone would get back to us within 7-10 working days day 10 nothing we sent another email and didn't even get a reply automated or otherwise. Customer Service is non-existent apparently, their product may be good or not we have no idea because we haven't been able to use it.”

Helpful Report

Posted 2 years ago

Hi Duncan, Thanks for getting in touch about your Tower Slow Cooker. We were sorry to read about the damage which occurred when you lifted your parcel from the box. Whilst your Slow Cooker was not purchased directly from us we here at Tower are keen to see if we can assist in any way. To this one of my Leadership Team will be in contact shortly to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Very good product easy to use and saves on time and energy x”

Helpful Report

Posted 2 years ago

HI Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read how easy you are finding to use your product. Thanks for choosing Tower for your very valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“If a product you purchase from this company goes faulty, they expect you take a video of how it doesn't work, take a video of how you maintain the item, the batch number and a screen shot of proof of purchase. On receipt and despite the item being covered by warranty, they will then consider how to respond. Highly recommended you avoid buying from this outdated company.”

Helpful Report

Posted 2 years ago

Hi Steve, We were disappointed to read your comments about your Tower product. From the information left on your review we have no record of receiving any previous communications from you. Please feel free to get into with us at customerservice@towerhousewares.co.uk Upon receipt we will be delighted to resolve your issue. Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased on Sunday does the job but I feel the fresh chip recipes needs to be more, I have had a rotary air fryer before which was great for home made chips (no need to par boil) didn’t realise I had to with this model, will persevere with online recipes”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was delighted to read your comments and indeed your suggestions for how we can improve our products and services. Rest assured our Customer Services Team are readily available should you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm so pleased I purchased this air fryer,it is working very good nice and simple to use”

Helpful Report

Posted 2 years ago

Hello Jayne, Thanks for your 5 star review about your Tower Air Fryer. It was great to read you are finding your product easy to use. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered T 17038007 on 4 /10/22 , never arrived , phoned , messaged to be told out of stock new , stock due 18 November, today is 22 November no item , sent numerous messaged no reply Told I get a gift for waiting this too hasn’t arrived either”

Helpful Report

Posted 2 years ago

“Received my tower dual airfryer quick delivery opened box a few days later when I knew I would have time to read the instructions upon opening box there wasn't any instructions found a little info online about instructions that's when I read my dual hadn't been sent with the 2 grill plates for the basket have emailed tower 3 times asking for them and a instruction book quite upsetting as it cost me £200 off their website and I haven't been able to use it not sure who to contact next for someone to help me please”

Helpful Report

Posted 2 years ago

Hi Sandra, Thanks for your review about your contact with Tower Customer Services. Due to the popularity of our products such as Air Fryers our Customer Services Team are working hard to respond to the phenomenal interest we have received. One of our Customer Services Team has safely received your many emails and I can confirm we will be responding to you shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased an dual basket air fryer last week deliver was swift but when I saw it the finish of the product was gloss black - it looked matte on the website consequently it doesn’t match other appliances in my kitchen so I decided to return. I have emailed customer services as I understand I can pay for and obtain a collect + return label to send it back. I have received an automated reply to my email stating it could take 7 days to reply I am going away on Thursday and want to return the item before then. I have tried calling but you just get an answer phone message. Very poor service. I only need the returns label!”

Helpful Report

Posted 2 years ago

Hi Jo, Thanks for taking the time to leave your comments about you request to return your Tower Air Fryer. I was sorry to read your comments. One of my Customer Services Team will be in contact with your returns label within the next 24 hours as we fully appreciate your deadlines. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered my air fryer and paid for next day delivery on Friday 18th Nov 2022. Turned up damaged with a massive crack in it. Impossible to speak to anyone. Did have a response to an email asking what I would like to do, requested a replacement and my next day delivery costs be refunded. Not heard anything, not a word and now it is Tuesday Anywhere else would have responded straight away. I am not impressed with the poor customer service and experience”

Helpful Report

Posted 2 years ago

Hi Jackie, I was disappointed to read your review about your recent experience with Tower Customer Services. Upon receipt of your email communication, we will have managed your expectations as to when we would respond to you by. Having investigated your enquiry, I was pleased to learn we have responded well within these timescales to provide an update to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a tower air fryer. As a complete Newby I used it for the first time. I have to say that the instructions and the use are very easy. Very pleased with my product.”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for your 5 star review about your Tower Air Fryer. We were delighted to read that you found your Air Fryer easy to use. Thanks for choosing Tower for your purchase - if you have any enquiries moving forward please feel free to contact us. Best wishes Keith - Group Customer Services Manger

Posted 2 years ago

“Bought 5 in 1 air fryer and smokeless grill to replace my breville halo halogen cooker which we used on a daily basis and had given out. Seems to be an adequate replacement however I am a bit disappointed with the instruction booklet which is not very easy to follow and is also in very small and feint font. Also the temperature tables aren't very detailed. I think a few more details would be very helpful, eg which way to stand the grill pan and can it be used both ways? The fb groups are more helpful. That said, will persevere with trial and error.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love hearing from our customers about how we can improve our products and services. Should you have any enquiries our Customer Services Team are always available to help. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Placed an order for a slow cooker on Wednesday and paid for next day delivery. Ordered after 1pm so due for delivery Friday. It’s now Monday and still not showing as dispatched. Tried to contact customer service but phone line just gives a recorded message to say too busy (presumably dealing with complaints) and requesting customer’s email in. Emailed and received an air response to say will be dealt with within 7 days. I’ve requested the order cancelled and full refund but of course no way of knowing whether this is being dealt with as no response. Unless you’re prepared for a long wait and zero communication, I’d say avoid like the plague. Placed an order with Morphy Richard’s and received next day with full tracking and no issues so my advice would be to go with them, or anyone other than Tower!”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your valuable comments about your recent experience with Tower. I was sorry to read your comments. Having had the opportunity to investigate your enquiry I can confirm your order was delayed due to a transportation incident between our warehouses. I can confirm one of my Leadership Team have contacted you today to resolve your issue fully. It only leaves me to apologise for the inconvenience you have experienced. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very helpful.”

Helpful Report

Posted 2 years ago

Hi Hasmita, Thanks for your 5 star review about Tower. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“I was in the market to upgrade my air fryer and was searching for a while until i came across the Tower air fryer T17076 11L, the product was 150 gbp from argos and the amount this gets you is fantastic, comes with a load of accessories including a 10 skewer kebab rack, I have only had the product a couple of days but have well and truely put it through its paces and it has not dissapointed in the slightest, the rotisserie function is amazing, I have cooked a 1.5kg chicken in it and came out perfectly and evenly cooked with crispy skin all round, the clean up is extremely easy with the drip tray thats provided and a quick wipe of the walls and done, it has the capability to cook up to 3 tiers of food at the same time all the while being able to see how its cooking with out opening the door due to the large viewing glass and interior check light, I would recommend this product all day long, well done to Tower aswell for this cracking oven”

Helpful Report

Posted 2 years ago

Hi James, It was wonderful to read your 5star review about your Tower Air Fryer. From your comments I can see you are converted to Air Fryer cooking !!! Rest assured our Customer Services Team are readily available to assist with any enquiries you may have in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Shocking customer service 4 weeks later after trying to ring them and sending an email, still waiting for them to send me my 3 years warranty. Received as an early Christmas present from my daughter the Tower vortex 5 in 1 smokeless grill (love it) on following the instructions to register for a 3 year warranty, it only registered one year It clearly states on the box that it is 3 years. Received an email after 4 weeks saying someone would be in touch to check my details, I still waiting.”

Helpful Report

Posted 2 years ago

“I’m really disappointed in the capacity of this air fryer. I have 5 in our family so when looking for air fryers went for the largest one I could find. The one I purchased said it can cook for 6-8 people!! NO WAY does it cook for that many. I couldn’t even get enough chips and chicken goujons in it for 3 people. So feel it’s a total waste of money for me as I can’t cook something in one go for the whole family. I haven’t cooked a great deal in there for that reason so can’t give to much feedback on the actual cooking but on a positive it cooked lovely jacket potatoes but again I had to cook them in 2 batches.”

Helpful Report

Posted 2 years ago

“Having been in touch regarding the breakdown of our air fryer ( which is still under warranty)we were given a ref no 655809 and asked to send you the receipt witch we did but have had no acknowledgement since can you at please send an e-mail to say that you have received it and say what happens next regards John Andrew”

Helpful Report

Posted 2 years ago

“Dubious about air fryers what with all the hype about them. Some girlfriends raved about them so I relented. Have to say, totally amazed at how good it is, even hubby is impressed!”

Helpful Report

Posted 2 years ago

Hi Lorraine, I was delighted to read your review about your Tower Air Fryer. Our Air Fryers are certainly popular, and I'm delighted you have seen the benefits they bring. Thanks for choosing Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews